Playolg.ca

PlayOlg.ca

Bad 1.3 | Reviews (281)
PlayOlg.ca screenshort
Deposit: Interac Online, Mastercard, Debit Mastercard, Visa or Visa Debit
Bonus: $10 Lottery Welcome Offer
US Allowed:
Languages:
Twitter:
Customer Support:
  1. Worst user interface I’ve ever seen.

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  2. Dealer got 5 blackjacks in a row. When I get a Blackjack on a dealers 2, the dealer flips 9 and draws 10. Never been so excited for a Blackjack in my life to be erased by suspicious algorithms…Don’t play if you don’t enjoy losing.

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  3. I am not sure if this PlayOLG.ca is for real. I never win and I have spent close to $4,000.00 and I’m thinking they are collecting moneys after giving away to pay to charities due to COVID 19. I am not sure if the people behind their computers are having fun disconnecting players just as they are about to win big. I lost one bonus game in Cleopatra Gold when my retriggers hit 32, I lost them. They have not responded to my questions about it either. So now I deposit only $20 each time I play. I am bored during this pandemic and I registered and it finally got approved after six years of trying to register.

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  4. Playing Roulette is absolute scam. I stopped playing after I won $5 each day until things went downhill after I won total of $75. Online is absolutely rigged. DO NOT PAY TO PLAY ONLINE. ABSOLUTE SCAM. THEY HAVE SOFTWARE TO CHEAT YOU TO LOSE YOUR MONEY.

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  5. Worst Cleopatra I have ever played anywhere in over 20 years of playing this game at many different slot casinos. Forget getting a bonus round with olg, very very rare. 3 weeks of playing daily now, $3,000 spent with $2 and $4 bets I may have had 5 bonus rounds total and 2 of them paid $0 on the 15 spins. Absolutely the worst game I have ever seen. $100 won’t last 10 minutes, Most deposits were gone in 5 to 7….. Random my Butt!

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  6. Count me as another PlayOLG user who won a bonus round (game Himalayas) on a $2 wager and the game disconnect before the game begins. When logging back into game I received a contact support box and was bounced to a blank page. I contacted support who confirmed that the bonus was pending and after spending 1/2 hour troubleshooting with them (changing browsers, clearing cache etc.) I was told the issue would be escalated and they would contact me.

    One week later and multiple online chats (only way to contact them other than being on permahold via phone hours) I found a $2 refund of my original wager. No emails and no explanation and of course no bonus round which they admitted I had won. I had a formal complaint via online form the Ontario Alcohol and Gaming Commission who administrate PlayOLG. Unbelievable there is not an easy mechanism to escalate or voice complaints etc.

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  7. I played $600 dollars today and didn’t win a dime. Game freezes and you lose your bet and sometimes you win and it doesn’t pay you. Absolutely disgusted. You can just tell the site is rigged. We should honestly go to media to warn people and then start a class action. 😡

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    • I play the Crown of Egypt slot game and I find that the game does freeze occasionally but I just minimize the Chrome browser window for a couple seconds put it back up and the game is fine to play again.

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  8. have played for years and hasn’t been terrible, I mean all gambling is not for our benefit obviously. I have had many problems with games freezing and it’s always when you are in a bonus round which pisses me right off because sometimes they will try to give you back your initial bet which is bullshit. I am now waiting 2 weeks on a response to an issue, I was in a bonus round from a $50 BIG BET and I was at a win of 352.00 I then received a bonus in the bonus which gave me an additional 10 free spins the game then froze when I had 7 spins left, I was pissed. I have contacted them several time and my response is still we are working on it. It okay when we put thousands of dollars in and nothing freezes when we are losing. I looked in history of game and can see if play out then freeze and same spot it shows my total and spins left which they can clearly see when they look in my history. I will NOT ACCEPT my initial bet back I will raise hell for sure.

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    • I have been in that same situation where I have played Crown of Egypt and been in the bonus spins and it would freeze but then I would minimize the window put the window back up the game would be fine and I didn’t lose my bonus spins they were all still there and whatever money I had won it was credited to my account so I personally haven’t had issues that way with losing money or additional free spins.

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  9. Even when you land on a ‘bonus spin’, you hear noises that make it seem like you’ve won a million bucks, when in reality you have won 10 times the amount you had bet. Given that these bonuses – at least in my case, over weeks of playing for hours on end – happen roughly every 100 spins, do the math…

    Also, the roulette wheel seems rigged. Someone needs to start a class action lawsuit.

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  10. The rating system won’t let me rate what I want which is “-“.
    It’s a real let down and offers much less than the mobile app had. Even this long after the switch over, I find it hard to believe that anyone thought this was a good idea. I don’t think the retailers will be quaking in their boots any time soon.

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  11. OLG online casino is a weak alternative to the real thing. A friend told me they couldn’t withdraw funds. I tried and guess what? He was correct. I will never use this site again and I will continue to fight to withdraw my legitimate winnings. This site is fraudulent.

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  12. Terrible scam!
    Don’t put your money here.
    They will not verify your bank info and never pay you. I won but never received money.

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  13. Do not play this site. The graphics are bad, the games are not fun, there is no interaction, and the payouts are non-existent. I played $100 and will never deposit again. It sincerely was no fun. Every negative review you read is pretty accurate.

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  14. Olg.ca it’s a scam casino it’s very simple to deposit the money it’s impossible to withdraw your money when you win I didn’t contact by online chat nobody there I wait for 3 hours no answer then I called the 1800s number they keep you on hold nobody answer the phone and they still have my money

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    • I’m surprised you have trouble with drawling I’ve never had an issue with that and I’ve played for years, just issues with games freezing in bonus rounds which pisses me off big time. I hear your frustration

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  15. Big rip off. Games never pay. There are much better alternatives for online casinos that give way better odds of winning. Save your money.

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  16. I agree with all negative reviews above. Am online now with help chat to clear my account and all info associated with it. Total disappointment, feed me a bone sometimes but they can’t even do that. Got better places to spend my money. Sadly it took me 5 months to realize it. Your welcome OLG for all my money

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  17. The new site is full of errors. It is a shame to open it up. It can not be trusted.
    I bet $5 on a game that never opened and it took the money. That’s not a gamble it a steal.

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    • Absolute rip off. Played wheel of fortune spun and landed on mega jackpot bonus and when moved to payout section, game completely froze. After contacting chat, didn’t help but assured me the game would resume if I logged off cleared my browser and re started. Worked once then olg went down for the weekend and payout was lost. fortunately I printed the screen and forwarded to log. Have heard nothing. Really need ombudsman help for this site.

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      • do not give up on getting that resolved to your satisfaction that is complete bullshit. I have similar issues and I will ride them till I get my money back

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      • I had the exact same thing happen in that exact game lost over $400, that was back in the spring, told Playolg went through there customer service about it & still have not received that money for the bonus win yet

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  18. So, I am an experienced gambler. Whether that’s good or bad is moot. I understand how the RTP works, and that obviously the slots are geared to casino profits. I don’t play 0.20 cent bets… I play $4, $8 and $12 bets. But, Play OLG is ridiculous. The per line payouts are hilariously small. For example, a full line of top symbols, at an $8 bet at a competing site will pay me about $1000. When I hit that on PlayOLG games it’s about $200. Beyond the ludicrously small payouts, your odds of hitting anything good are very slim. Bonuses pay very little on average, when you can actually get them. I use the sites based in Malta, and they are far more fair. I legitimately just withdrew $7000 from my favourite Malta site last week. The best I have done in 5 years on Play OLG is $1000. And that happened exactly once, about 3 years ago. If my game has an RTP of 95%, it must have paid out a $3 million jackpot a few years ago and it’s still catching up. Ether that, or their RTP claims are a lie.

    Be warned… you will not have an enjoyable experience on PlayOLG. You may want to trust them, being a government run site, but that is exactly why they can make so much money, and pay very little out.

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  19. Absolutely the worse casino online. Its a total scam. The games are programmed to pay nothing hardly ever. I just spent 300.00 and Played far east wheel of fortune. Not 1 bonus or wheel spin. This just shows you you can’t even trust the government. AGCO is nothing but a scam. They say the games are random but I have proven as soon as you win even a little, the game reverts to no wins ever. For a long time. How do they think people will return if it pays so poorly. I am in shock really it’s so bad!!

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  20. Wow, I thought I was just really unlucky, but from what I’m reading here, it seems there is a game afoot and that the games are not paying much for anyone. I have determined that the G in OlG stands for GREED. Pathetic payouts, if a bricks and mortar casino paid this bad, nobody would go there! Now I’m annoyed!!!

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  21. So I was thinking finally a casino that is local Ontario better odds right nope. Complete and udder crap odds definitely in their favor have submitted info 4 times only to be told info not valid so I couldn’t cash out. 6 weeks and still not resolved this app will rob you and not allow you to cash out anyways just run around think ill play at the real deal. never seen in my life blackjack 5 times in a row from dealer on 30 dollar bets

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  22. This app is a scam, I lose a lot of money at this app, and I saw the game is different olg departs, government departments if Collect data to know what happened ,but one to do that!we need to recover some money through legal means!

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  23. Sucks…too much hassle to withdraw winnings. Funny a deposit takes seconds but withdrawals weeks, stay away

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  24. this stupid site sucks to high hell. $5000.00 on Cleopatra and went with pretty well 0 wins a few 50.00 here and there that was it $800.00 and not even a free spin this game and this site should be taken from internet. they are pure scam

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  25. It’s totally rigged specially hotshot game stay far away from that one. I’m never playing the slots again I only set my limit to 30$ but I’m going to get my account deleted soon it sucks

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  26. I just lost 1000 CAD and I feel the games are all rigged.
    Roulette, lost with amazing consistency.
    Ultimate Texas Holdem lost with some improbable outcomes.
    Sorry to say I clearly see everything is fishy with OLG online games 🙁

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  27. I’m not impressed at all. They defiantly have control of the slots games when it comes to the amount of bonuses, free spins, and wilds. I have filmed and documented several games and times. All fixed and controlled.

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  28. 2 for now, I closed my account awhile back and decided to give it another go, wow like had to create new email, get a new bank card, verified my I’d, sent banking information, then some agent called, and asked a million questions like I am from Ontario only place you can play olg, any way, I withdrew 600$ Saturday aug 1st, uploaded all the documents again or it would not let me withdraw, ok done. Then get email they received my documents, and could take up to 14 days to process due to high volumes of withdraw. WHAT 14days. I play online casinos from UK, licensed in Malta they are super strict. But takes 2hrs to get verified. They have etransfer, via gigadat the provider in Manitoba. Etransfer only for Canadians. Get money same day if you withdraw in morning otherwise next day. Olg no etransfer, nuts, and this new slogan Ontario’s only legal online casino, bullshit, olg laughing stock of UK. I will up my rating if I get my money by Friday. That’s acceptable.

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  29. Pretty good experiences so far. The pay scales for video poker are quite decent. Not a lot of variety of video poker (eg no Ultimate X, Super Times Pay, Spin Poker, etc). However, they have DDB, TDB, and more.

    My very first withdrawal request was made on July 16. Funds appeared in my bank account on July 28. Future requests should be faster they said now that my banking information is confirmed.

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  30. Finally fixed my game on a second chat session, this one being over two hours. The agent this time wanted me to go over my whole incident with him when he had reviewed it and told me the first part of it. Are these guys at home during the COVID watching TV while chatting? I wish I had their job. I just know the government people are all working at home. I kept getting a technical error and couldn’t get into my game but I think I finally fixed it myself by accepting a $4 loss and then went on to win some small bets.

    Problem about complaining to an OLG agent is they give you lip service. If you want to get action write to who appears to be President and CEO of OLG, Stephen Rigby and if no action write to Premier Ford.

    Check this site: dnb.com/business-directory/company-profiles and see that they have over 7,000 employees and how much money they bring in. Think about how much money they invested in their dumb commercials “Dave’s buying!!” Look OLG, put tape over that annoying voice!!!!

    Tonight’s agent said he/she would write to me to assist me in fixing my game. It didn’t happen. I’m lucky I persevered in fixing my own game.

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  31. Zero stars! 0% satisfaction!
    These bunch of scatter brain top heavy fat cat fools! DO NOT PLAY on PLAYOLG.ca. They sell themselves as the only Legal Casino in Ontario which is just plain foolishness. There are thousands of other Casinos in the world which are ALL LEGAL and LEGIT. I play on them and have 95% satisfaction on them all.
    But with OLG I have been trying since beginning of April 2020 to simply have my documents verified. No can do. I sent clear pictures. No responses in several weeks. Went on OLG Live chat. Spent several hours waiting but no chatting had to email them because they shut down the chat and still got no where. They say they are behind because of Covid. Then shut down the entire site and not take my money! They sent notification about a month later they could not read the very clear picture of my driver’s license therefore rejected ID and they cancelled my withdrawl automatically. Money refunded to me and I spent it. Lost it all on there site, yes my fault but why do they refund it?? Another strike to you OLG. Foolish Co-orperation only concerned with Commercials showing happy Millionaires and making headlines of winners and paying CEO’s and there Top heavies Millions of dollars in salaries and taking your money.
    2 months later. Ding Ding. Waited 1 week for another one of my first time withdrawals, then went on live chat, spent over an hour chatting. Alot of wait a moment and I’ll check and every excuse I could almost hear them flipping through excuse books. I needed a name after spending an hour on the phone for the Account Team Manager but informed they couldn’t because of shift rotation, “excuses” not to give me Names of persons in there “Account Team who works on approving withdrawls but they are working on July 11th and will be working on July 18th by the 31st. They really don’t get the point of good customer service. They could not give me a timeline as to when I would receive my money and no timeline when someone from the “Account Team” will get back to me. Shame on you PLAYOLG.ca
    Appaling to say the least. I have never experienced any such disgusting, useless customer satisfaction like this ever in my lifetime. I did not want to have to write this up because I love to play but I am Fed up and how many others are also feeling the Pain of Playing and withdrawing on Playolg.ca and don’t speak out. So i had my say. Thank you.

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  32. I win on OLG all the time. No problems here for me.

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  33. I have played on many sites. It is horrifying that you can predict the outcome of the instants. Sadly it is loose loose loose. However, when you play the same game but demo the game plays out differently there’s more randomness. Strangely you have a better chance of winning in demo, sadly its just that.

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  34. Be careful. Be prepared to take screenshots of wins that do not show. They will lie to you. Have the proof.

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  35. Today 11th July 2020 – I am playing since morning and none of the game is paying. Anybody else can confirm that. They also coming up with maintenance on Monday so beware. Don’t play big bets.

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  36. HORRIBLE …I haven’t won anything decent in months & never more than $100. You can tell it’s rigged now because the reels jerk while spinning & you can see it stops short on its own. Someone needs to investigate this & make OLG accountable. They are taking advantage of the covid thing…The lottery tickets never win either. Funny how if you play for free, you win huge & get lots of bonuses.

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    • They actually owe me $2500 and have been making excuses for the past two weeks I am going to bust them wide open by letters to the editor and to their head office execs I have complained by letters and by a chat and get the same story It’s because of COVID and although they have had my identifying information since July 7 and admitted they can see it I still have not gotten my winnings deposited to my bank

      Brian

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  37. play olg is the worst gambling website in the world. It’s an embarrassment that it’s run by a government entity because of how shit is it. The website was probably built by a cronies kid for an arm and a leg, and it’s still so shit. Crashes, lags, disconnects. It’s almost unbelievable that this is supposedly run by the government.

    Not only does the website and app look and play like shit, but the games are rigged. They aren’t normal slots. They have been altered specifically for play olg. You might think you are playing your favourite game, but the lines and payouts and other things have been altered by play olg or the games provider. Whatever fair percentage a slot machine should pay, OLG tweaks that percentage. Whatever amount something is supposed to pay, OLG Tweaks those amounts too.

    So slot machines on play olg with $0.90 bet, 9 lines $0.10 each but the highest line you can hit is 1,199x your line bet. That’s right. A $0.90 cent bet maximum win is $119.90!!!!! Okay now This is the funny part. I contacted them and told them it’s a mistake, it should probably be $1,199.00 for the highest line hit. They said it’s correct. Betting $0.90 cents and the maximum you can win is $120 means that on average you should hit this best line 1 in 500 times. Guess who’s done thousands of spins without hitting it. That’s because it’s like a 1 in 20k chance to hit that rare ass line and the payout is supposed to be 1200x your total bet. Play olg is FILLED WITH BULLSHIT LIKE THIS. Because the government doesn’t give two shits about you and whether you have a fair legitimate gamble.

    The table games are all rigged. They say “random” but none of those customer support buffoons know what goes into C++ code for a gambling game.

    Play olg would never offer live table games through streaming like all the best game providers because it’s too fair. They wouldn’t want people winning that much.

    They would rather a rigged blackjack computer program with an algorithm that takes your money quicker without having to pay a human to give you some entertainment.

    Honestly play olg is the absolute worst. OLG is a shit company period. Whenever a lot of money is flowing around like that you can guarantee somebody, somewhere is up to something. Stranger things have happened than an online blackjack game being not random.

    Olg has their hand in the casinos, but has offshore casino management companies run the day to day so the employees can be treated like shit and they won’t ever be government employees.

    Last year olg was running a contest For concerts for black rappers?? Do black people even buy lottery tickets? I wonder what the point of those concerts were. I think it was a way for someone at OLG to give their famous friends some free government money. Nobody looked into Probably because black lives matter and it would be racist to look into whether public funds were given to friends of government employees.

    Nobody who plays The lottery wants to go see boy wonder. Anybody that knows Boy wonder or has been to a boy wonder concert only knows 1 type of lottery ticket, the scratchers they rob from Becker’s when they pistol whip the clerk for $40 and some smokes.

    Nobody who enjoys gambling or does it on a regular basis or for living would use play olg.

    Good luck

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  38. I wish there was a rating below one star. Totally rigged and a big scam from playolg. They have ruined all the fun I used to have. They will rot in hell, bloody scammers.

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  39. I’m sorry to see so many bad reviews. I have had an amazing experience with OLG from the start. I have won over $10,000 in just a few short weeks and they have been quick to pay out the money. I am also impressed with the fast responses to my questions. Thanks, OLG

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  40. Before discovering this website, I had played PlayOLG for about 2 years.

    Around winter of 2019, they did some major updates to their website and that’s when things turned bad.

    Not as bad as it’s been during this COVID-19 Pandemic. And reading the rest of these reviews — I wouldn’t doubt it’s by design. This website is siphoning money knowing that real Casinos aren’t open, people are at home, bored, etc. The very rare bonus triggers, the low bonus payouts, after awhile you can see that the games aren’t random. The games do not run independently. Example: If by sheer luck, the stars align perfectly, and you aren’t getting signed out, you manage to get a big win from game “X”.. You can forget moving on to game “Y” and expecting anything but losing..

    It’s a disgraceful tactic. I would not be surprised if people came together and filed a class-action lawsuit against these scammers.

    I’ve closed my account and won’t be giving a penny more to this website.

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  41. I wonder they never declare be size for big winners or jackpot winners. I am sure it works for big players only. Being a government agency they should publish X times someone has won like other casinos. They also control how much you win, you can feel it if you win in one game and all other games stop paying. Worst than a private casino.
    Moreover how so many people are winning lotto max when not many people are buying and OLG needs money. Earlier jackpot would reach $70 million. Looks like they can control it. Shame….

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  42. They don’t play fair anymore
    I have dropped roughly 600 bucks, and I kid you not, not one single bonus. I mean absolutely NOTHING…

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  43. On a bonus spin with more than $50 on the table plus additional spins when power went off. When I logged back in instead of a game resume I got an error message. Took 3 weeks to get the error cleared and when I started the game no resume. I complained and they offered $1.90 instead of what I was owed. Now I am getting a cannot verify IP address message and can’t log in…coincidence???

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  44. I have been on this site for over a year now. I have yet to have any issues collecting my winnings. It usually lands in my bank account within 1-3 business days. But I have noticed that the system has started acting odd. I had a good week – withdrawing $100 – $250 a day. I hit on one slot and collected $1000.00
    Right after that payout I started having trouble getting into games. One of my favorite slots will not load at all. It just spits out an error message. And the others will start to load and then barf up a run error. When I finally do get into the game (sometimes after 3 or 4 tries) the game is dead. Nothing but very minor wins (e.g. mixed bars, and a whole load of cherries). But nothing more than $3-$5. If I bet a higher amount the game “dries” up completely. Just for giggles I actually ran a couple of games through over a thousand small bets. The payouts were just enough to keep me going as long as I stuck to the minimum bet. Any higher and they just suck it all up. Not much fun winning being stuck at a $.10 bet just to play. I haven’t seen a semi-decent payout for over a month now. Thinking of going somewhere else. If I can find one that will actually pay without demanding all of the “Identity theft kit #1” information.

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  45. The worst casino ever.
    What a scam site. No worse site to take your money.
    they let you win until they don’t.
    please never put your money on this bull shit site.

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  46. I’ve been playing in this online casino for 2 years now and they used to be fair. However, lately, they don’t even give you any winnings after a few deposits. Also, it been 3 weeks now since I requested a withdrawal but still waiting. They just give you this COVID19 BS excuse. While I never used to wait this long. Some of their games just stop working for no reason. It also disconnects you even when you have a strong internet connection. They even also banned me in one of the slot that I often play.

    They became scammers and will be closing my account with them soon. I don’t recommend this online casino to anyone!

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  47. Fed Up!!!
    Joined 3 months ago and sent in ALL the pertinent docs to have withdrawals set up. Well, here we are months later still waiting. I’ve contacted the chat reps and they ALWAYS say the same crap. Due to Covid, we are swamped…..funny part is I’ve won close to $3,000 and pissed it all away in frustration.
    Had an incident where I went to Play this Black Knight game on a $50 bet…..So hit the spin button, software freezes up….takes the money and no game play… I’m out $50.
    Lodge a complaint and they give me a case number. So weeks later, guess what?
    Yupp due to Covid crap, they have to INVESTIGATE what happened. It’s funny how the on-line rep sees that there was a $50 play initiated but no game was played out, but yet they have to investigate to get my F*&^&&G money back.
    F- them Scam artist mobsters…IMO
    STAY AWAY

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  48. I joined the Playolg website a month ago. I tried to withdraw my $95 winnings three weeks ago. I have gone on their chat a bunch of times to see when I might expect my money. They have told me many different stories. First I was told it would be 3-5 days. Well, that was after 6 business days. I tried another chat and was told it can be 10 business days the first time you withdraw. Everything looks fine and verified for my bank though. I tried again today at 14 days. I was told due to COVID-19 they are very busy and do not know when my finds will be released. Imagine if you thought you had won the 6/49 and you find out you will never get your money. I don’t believe this site is legit so please don’t use it. I have another $80 winnings in there that I will never see. Beware.

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  49. If you by chance win….dont expect your money back for a long time…if ever..even if you have provided all the docs

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  50. Playing on the site for a while now, I’ve begun to notice that things don’t really happen randomly as you’d think. While I have won a couple of big wins on the slot games, I notice that I never will get multiple bonus rounds awarded in quick succession. Like never. Ever. This will happen in “real” casinos often enough, but never on this site. The overall frequency of bonuses being awarded is also noticeably less than a regular casino, IMO.
    Outside of minor wins in Video Poker, I will always lose at table games in the medium to long run. As these typically have far better odds than the slot games, it doesn’t seem to add up (I feel I am a capable player of most games).
    I think your overall play is “monitored” and payouts (or lack thereof) are all measured against play and previous win/loss. I don’t have any evidence, but it just doesn’t “feel” like random win/loss outcomes to me.

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    • Exactly – all the games are not random. And forget about winning anything big on this platform. It’s only for rich players.

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  51. I used to have some big wins up to last year but not anymore since they updated their system. Now games are not independent. I will win only in 1-2 and then they start to take it back. My advice is to stop giving them business. If you feel the urge to play then try the smallest bet $0.30 or $0.40 and if a game doesn’t pay in 15 spins, move to the next game. Use large bet only if you have a lot of money to waste. They are not good anymore and I blocked my account. But see how COVID has made them payback all the money they had collected by wrong means. KARMA 🙂

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  52. The only time I ever won was when they gave me a bonus upfront dollar amount, and won $300. Clearly to suck me in, since after 2 or 3 years, I have never once walked from the site a winner. I am cancelling my account and refuse to support them. Casinos paid larger prizes and more frequently about 20 years ago. Now the win amounts are smaller and more spread out. Just capitalistic greed imo.

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  53. They pay a little at first and then nothing! No bonuses unless you make a large deposit. I had no problem withdrawing a few bucks that I won, but now I can’t even win a $100….rigged to real in people and the suck them in….like most gambling, especially casinos.

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  54. Got an e-mail saying I’m a winner. I guess it’s a free ticket but I cannot even check because I’m getting a message saying that I’m not in Ontario! I have never left Ontario and am using the same computer I used to buy the ticket in the first place! Also, I have a balance on this account and cannot even get to it now because I’m physically locked out of my account.

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  55. I have tried multiple times to withdraw money from my winnings. I get an email saying it is denied and cancelled every time. They refer me back to the documents that I need (which I have provided every single time!) with no other explanation. I have no other choice but to start contacting my member of parliament and file some formal complaints with their governing body. THIS IS A SCAM ORGANIZATION RUN BY CROOKS. DO NOT GAMBLE WITH THEM. THEY HAVE EVEN STOPPED TAKING PHONE CALLS!!

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  56. I used to be able to win on the OLG site but no longer, it doesn’t pay out anymore, don’t waste your money.

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  57. joined this site about one month ago-have had nothing but trouble with it-my wifes texas hold em and three card poker sites are both frozen and the connection notice and symbol appear everytime you click on them- have sent a message everyday for three weeks and have not heard from one person-the phone number they give always gives the same response that they are not taking calls terrible customer service and representation that it is government run correct myself maybe that is why it is run terribly-do not recommend it to anyone

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  58. ZERO STAR REVIEW!
    I felt like this was the best way to play my weekly lottery while staying home during COVID-19. I tried to add funds using Interac online but, the system came back with repeated errors of how my card limits were reached on more than one of my bank accounts. I, therefore, could not add funds to my Playolg account and I was forced to use my VISA card which resulted in a service charge and CASH ADVANCE INTEREST on top of that! Setting up withdrawals to deposit winnings into a bank account is ridiculous. The amount of information they needed was excessive. They may as well have asked for doctor verified medical records. I had a dollar left in my Playolg account and I used it to play an instant game (which I conveniently lost) just to zero out the account. I’m officially done with this site. It is poorly designed, has an extremely poor commerce system, and is seriously flawed. OLG is not only a government-regulated program, it is also a cash cow! I cannot understand how they couldn’t invest in a more efficient website.

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  59. My problems are the same as every one else’s. 5$ service charges on every credit card transaction. No one will get back to you no matter if its live chat or email. They will never pay you out and it’s embarrassing to say that our own government run scam is no better than the casino sites that are located on islands far away where they can get to you but you can’t get too them

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  60. I find it impossible to win more than $100 on this site and that is rare. I’ve played here for years (stupid, I know). Last week I won $50.90 on a game and they had a server error and the money was not added to my winnings. I spoke to customer service and they had me send in the screenshot I took (thankfully I did that). They would forward to technical services and get back to me. I have heard nothing. I have sent emails and chatted online with no response. I was rudely told by the agent that they would get back to me. For petes sake, it’s $50 not $50,000!!! I want my money but it looks like it will never happen. Lesson learned. Should have know that anything government controlled is a losing proposition.

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  61. Scam! Black jack dealer always wins! It’s so obvious.. at least let the player win once in a while! Omg so unbelievable

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  62. OLG Casino is a scam. I have won on 7 games and now I cannot log on those 7 games. When I do a sign comes up Technical difficulties try again. It is totally fixed to OLG wins and the customer cannot. I have photos of over 40 of these ‘WARNINGS’ when I try to go to one of the 7 games.

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  63. I just signed up today and for the last 3 hours I’ve had no luck depositing money. …lol if that isn’t a sign cleared ought for me, then send me to cLinton correctIon all facility. .lol

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  64. I can’t believe that olg online are such cooks it’s been 2 weeks now and still nobody will get back to me this is a fixed site

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    • Same here, it’s been over 2 weeks that I cashed our (2500) buks and emailed them every day. And not only haven’t I received my money. But no decency to even email me back not 1 time. I thought being Canadian player this was legit. Now I’m like wtf and I’m getting paid or not.

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    • you are so right

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  65. What a waste. I totally agree that this site is rigged. You can only make one withdrawal per day. Why are we being controlled? Absolutely ridiculous. They don’t want anyone walking away with a penny. The more you win the more you lose it all. What a waste.

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  66. I signed a month ago! So far good, just hope that I get my withdrawals this is the 3 time trying. I loved the games and customer service very good so far and no issues with the internet connection even with covid19. If I don’t get my withdrawals I be very disappointed.

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  67. It is a scam a big one it lets you win there are people online looking on how you play and it is fixed I have had a problem with one game and it keeps getting hung up when I have a good hand and takes the money and nobody calls you back I enjoy playing but this is way too noticeable and nobody gets back to you because of the log in, I will bet you that olg has hired the most people right now going through what we are going through because everyone is playing online now because the casinos are closed and now is when they are making a killing

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  68. joined up last month have not had a lot of luck but what really annoys me is that when there is a problem with the site there is noone to communicate with-the texas hold em site and the bonus three card poker site are frozen and a sign comes up that there is a problem connecting but will correct itself momentarily-well three days later and my funds in the game are locked in I guess-have tried the 1 855 number and gone thru their chat service and can get no one to help-very frustrating to deal with

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  69. Wanna make money on OLG? What I do is I rent my account out during this corona thing all the casinos are closed so I have friends and family come over and because you need picture ID a lot of my friends and family will use my account cause they’re compulsive gamblers. So they pay me cash I put money in my account and they play and what they win I get 30 to 50%. OLG is a big scam and it is seriously rigged so I Say screw OLG. Not like their hurting for money they are a bunch of money stealing vultures so go ahead and make some money. Just don’t get caught cause they will close your account

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  70. This site is a piece of garbage. It is a typical government bureaucratical mess. They promote buying lottery tickets on this site however they make it far too complicated and treat lottery ticket buyers like problem gamblers.

    This is a typical waste of Ontario tax payer’s money!!!

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  71. This site is not user friendly at all. The pay outs are horrible and just eats up your money. Not worth your time or effort. Stay Away!!!

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  72. There seems to be a lot of problems with the games and deposits, poor customer service and very slow to respond to emails, waited 8 days for withdrawal and then they rejected it and said they need other documents, I thought this would be an excellent website and secure and honest considering it s for people in Ontario and is run by our government but I have had better service and quicker withdrawals from the Microgaming casinos. I am really upset by the time it takes to process a withdrawal and the ignorance of the customer service team there. I am a newbee and so far not so good

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  73. I just saw a charge for $3.50 on my Visa for “Cash Advance” from OLG, that is absolute BS. This is also the hardest site to sign up for I’ve ever seen. Not worth the effort! ZERO STARS but it makes you give it one!

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  74. Site is a joke. Can’t confirm internet address all of a sudden so unable to access site after no previous issues. Notified by email that I had a winner on last draw and now can’t even check it. Very sorry I signed up. Like an idiot, I thought buying tickets online would be easier. Wrongo!!

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  75. Probably one of the worst web sites I have ever had the displeasure of accessing if I can even access it. Intermittently get a “can’t confirm the location of your computer message” even though I have been at the same location for years. Games don’t always load properly and disconnect intermittently. Never had these problems on any other site.

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    • Even after the deposit $15.00, u can not buy the ticket. The very first time I bought the Max on line I won something email information, but no money deposit my account And the current 70 M.the olg will never allow to go BECAUSE OF VERY POOR SALES I THINK IS DOWN BY 75% MY ADVICE SAVE YOUR MONEY UNTIL COVID 19 IS OVER.

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  76. So far it sucks! It’s slow as hell & it kicks me out so I have to keep logging in. It also eats up your money in a minute. When I tried to deposit money the first time it didn’t list my bank, BMO, even though it was listed when I was signing up. Finally, when I decided to try again it went through easy pray. But When I tried to top it up it was back to not accepting it again. Glad I didn’t succeed in depositing the $$. because all playolg does is piss me off. It eats up your money really quickly. Sorry for the not-nice words.

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    • Had the same problem trying to register a card using Chrome, works with Firefox

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  77. I just deleted mine and wife’s account after chatting with them. They don’t even consider our questions/concerns. So no more business with them!!

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  78. Site is so slow. Errors on page after submitting info. Very poorly designed. App is no better.

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  79. Total scam spent 1k not even a bonus DONT PLAY HERE ur better off just giving your money to some poor person on the street will never play here again

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  80. Let’s start a petition against investigation in to PLAYOLG after this COVID thing is over. I believe the payback percentage is total crap and even after 100 spins it keeps taking money instead of returning the “percentage”. I recently observe less number of winners and games have been changed. In case anyone has started please post a link here.

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    • It’s quite amazing that the OLG does rig the slots on their on-line Casino. I have filmed and documented numerous games and it’s quite apparent they rig them. No one at OLG will reply to my e-mails! Go figure!

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  81. Put in $50 and you will never see over $50 again. It is a complete downhill run. Horrible experience.
    Here’s the punchline, the OLG “history” is only 7 days. So, you can’t gather your data to prove their disgusting theft.
    Please give business elsewhere to site where you may or may not win, but it isn’t so obvious the program is to make you lose. It feels terrible to know, with 99.9% certainty, the odds are manufactured against you and you will lose in each spin.
    Advice to OLG (and the “retired” millionaire CEO, accused of a number of inconsistencies), at least PRETEND to give hope. If someone invests $10 and bets $0.40 per that the entire entertainment isn’t over in 13 spins. Or 2 minutes. Gambling is betting on some phantom chance of winning, albeit small.
    OLG takes those odds and squeezes them to oblivion. Over $10 or $50?
    Try to pretend to be honest.

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    • This casino has gone downhill bad. I have played since it began online the slots. At the beginning, it was a fair site and I would have given it a 10 out of 10. You see back then even if you didn’t win large you enjoyed your play because you got to play for 50 dollars for awhile. Now your money just gets sucked up always and never lasts long. I also noticed it would never disconnect now that happens all the time. Something fishy I say. Don’t think I will be playing. If you don’t have patience for all the interrupted games and playing such tight games while constantly logging in because its always booting you off Just don’t play.

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  82. I joined this site recently and so far I am happy with it. After verifying my info which didn’t take long I was able to play without any issues. My deposits are almost instant and I have had no issues so far with withdrawals. The games I find are a bit outdated and not all pay very well. There are only a few that I enjoy playing and I like them.
    As any casino site, in the long run, you will almost always lose. I didn’t see much difference in payouts from other online casinos that I play with. Some bonuses only pay 2 or 3 X and others pay 200 or 300 X. Its all chance. My review might change if I start getting problems with withdrawals or deposits but for now, it all seems good and normal. Good luck all

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    • Wait until you start to win, they BAN you from the game. I am banned from 7 games that I have won consistently on. OLG is a scam and is unfair to the player. You shall see…
      Steve

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      • Well…. I hate to admit it but you are totally right. 2 of my favourite games Montezuma and Great Rhino mysteriously stopped working. Guess what. Those were the ones that I won many times on. NOT ANY MORE. I would like to change my rating to zero please lol.

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  83. yup well if you win and cash out, you’re done. you will never win again.
    my friend has an account and the triple diamond is a different machine than mine.
    I won on that machine and cashed out. well seems like it won’t payout at all now.
    it is rigged. bs government run casino

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    • Terrible casino do not trust. Please save your self the money for when doug ford rapes you on taxes instead! It all goes to the same place. The jackpots are fake and there’s proof. There’s an investigation pending but the people conducting it are also run by the government. SAVE YOUR $$$

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  84. should get 0 eats your money 23 spins not a penny

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  85. So bullshit. Have to have a desktop or laptop to withdraw any funds. Why on earth do you have to have a computer to withdraw? So god damn stupid

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  86. I’ve been playing slots at Play OLG for some time now. It’s true that wins are usually no more than $300 (if you’re lucky enough to win at all) but it is the same at most casinos I’ve played in. I did win $1300 once and nearly fell out of my chair. I was very impressed with how fast the money arrived in my bank account. So far any wins I’ve had have arrived within two days, so I can’t say anything bad about the payout times.

    It is very hard to win however, and the ones I do manage to hit are few and far between. I set a limit as to how much I’ll spend per week and take breaks. I’m unable to get out much anymore, so OLG offers me some entertainment and occasionally a small win.

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  87. Worst gaming site ever! Such a scam..before my eyes I see it being skipped over the bonus. Absolutely pathetic place to play.. I even took video to prove how it’s being controlled.. not to mention you don’t win a cent especially playing the ap!..run fast from this site!!’

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  88. OLG demands too much of personal information from players creating an online account. I am particularly suspicious as to them asking about a player’s type of profession and work information. Can’t help but wonder about their handling of player information. I get the feeling there is an element of scam!!!

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  89. I wonder how they are getting away with so many things for so long. There is no one to keep check on them. Just to mention a few points

    1. They don’t show live results on TV for lottery.

    2. After recent updates on online casino platform games are behaving strangely. I am not sure if its me or anyone else has experienced but if you are about to win the matching reel stops just above the screen. It has happened many times. And payout is also not good as it used to be.

    3. If you see casino winners list numbers are going down every month, no idea where all the money is going.

    4. There are no promotions / bonuses to customers who are playing for longer.

    5. LAST BUT NOT LEAST THE BIGGEST OF ALL – They wont allow to withdraw money more than once. So if you win again you have to wait for next day or you tend to spend that amount and left with nothing. All casinos offer that facility except them. Complete rip off.

    I hope someone takes notice and start investigating.

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  90. Being from Ontario, Canada, I love this site. I make a monthly deposit to cover all the tickets I want to buy within a month It allows me to preselect my numbers through a subscription. Therefore I never have to worry about not playing my numbers or missing a draw. And if I win, the prizes are automatically deposited to my PlayOlg.ca account which I can withdraw to my bank account with no max. limit. Free ticket/draw winnings are also automatically played for the next draw.

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  91. Been playing for over 2 years .. I enjoy it I have spent lots of $$$ and I have won lots of $$$ all in all my experience has been quite good .. deposits are usually fast and problem free, withdrawals are quick as well at most 2 days .. only had 1 problem while I was playing a slot game had a large bet and just won a bonus 7 free games … it played out 5 games then the game stopped with an error message .. could not finish the round.. called customer service they passed it on to a tech team member and tried there best to fix the issue .. unfortantly they could not and forced closed the game so the final results of the bonus was not completed .. very disappointing .. but they were able to see how much I won until the error message and they did award me the win what was showing up till that point .. so it was bitter sweet never finished my game with a potential to win thousands more, but was given the large amount of money that I had already won .. I was told this happens very far and few in-between and hopefully I don’t experience this again … its very nerve racking .. took 6 days to resolve

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  92. Never in my life have I been so disappointed in an online casino. Playolg has zero experience in treating people like valued players. I have deposited close to 10k if not more and I get zero promotions! When I call and ask about promotions I am treated like a junkie! Gambling is a competitive industry and I choose where I spend my money so enjoy the 10k and enjoy your old granny 20 cent bet costumers because this casino is rolling down hill and it will hit the bottom sooner than later lol.

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  93. Used my Visa for $15.00

    Was curious, so I decided to check my Visa statement in advance, states I was charged $3.50 for cash advance fee and then I was hit with a 0.04 interest charge. – Had to pay out my statement right away to avoid further interest charges.

    In summary, I will never again play online till OLG pays the fees to bank/visa companies.

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  94. Put in 1500. Played slots. Never once did I make a profit of more than 15 bucks. This site is a government money grabbing scam. Don’t waste your time. Hope there is a class action against them

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  95. scam under the guise of legit – you will not win… zero chance. Scam run by scammers… check out those who run OLG… downhill run. You have no chance – throw your money out the window. This scam does not even feign to give you hope…. put in $10 and you will never be north of your investment. Bet 0.01 or 1.00 – you are on a railroad to $0 – Put in $100 and you have zero chance of achieving $101 – your money is gone before the confirmation email that you are playing. SCAM

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  96. Complete and total waste of money. The rng is definitely rigged like lotto max and 649. The site is unregulated and a scam. Avoid at all costs. I have deposited 4 times, over 1200$ and have never got my account more than $20 over my deposit. It is a scam like almost all OLG. What kind of lottery company uses a friggin computer for there lottery draws. This is unacceptable and cheating. Every huge lottery company does lotto draws with a ball system. OLG has changed this and all 649 and max draws are done by supposedly random generation. Why would they do that other than to be able to control when the prize is given out. It is not random and they have the ability to pick when they want to give the prize.
    Avoid OLG at all costs. Play bet 365 slots and sports as well. They are cheats and eventually will be sued.

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  97. Ok I have a good one…..Remember this: They locked me out!! 1 all I wanted to do is buy a lottery ticket online so I wouldn’t have to go to an outlet……

    Their website keeps asking for personal info which has nothing to do with anything other than they want it so they can spam us with useless crap.and to sell the info to 3rd parties and the Americans….They blame it is required to meet Fintrac rules. Fintrac is a government agency for the prevention of money laundering and terroristic financial activities….SERIOUSLY????? I just want to buy a lotto ticket. why are you asking us for job titles and companies we work for..IT’S NONE OF YOUR BUSINESS and surely not required for FINtrac.
    I promptly removed my id from their this site..ps they wouldn’t give me my 32 dollar balance without going though a months work of back and forth paperwork.. total SCAM and insulting fro a government control website…

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  98. Played blackjack absolute disaster, site would log you out when u win one hand you log back in dealer gets 21 or blackjack without fail this would constantly happen there is absolutely no chance of winning here. I would never recommend this site to anyone customer service is terrible also .. I wish I looked at all the bad reviews here before I signed up for this site.

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  99. Games don’t work most times after u deposit your money and eats your money

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  100. so I register few months back got verified to play and got 30$ bonus. gone half hour. did not deposit for a while after I joined get email for 200% bonus so deposit 80$ and get bonus to be fair wager is good a 10× witch is very low for online casinos. but this is my beef last Sunday deposit 50$ no bonus. start playing the new game cartwheel witch is at land casinos it is 3 boards starting low had a couple 10$ hits so I say wtf start betting 3$ spin well don’t I hit 8quick hits pays 1200$. so my first withdraw have to upload all my bank stuff fine done let me withdraw 1000$ confirmation email. that was last Sunday. still pending 5 business days .that’s now same vs when you phone chat backlog it so bs. I have withdrawn 2 times from UK this week in my account 36hrs. you can only play olg in Ontario so have no idea when I will get it I phone every day I don’t give up once money in account see ya don’t play there.

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    • Good luck dude I won 5 grand 2 months ago, had to send documents proving I’m the cardholder of my deposit methods (done on the same day) and they still haven’t review/confirmed my account. They’re pathetic

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  101. Play OLG is an absolute joke. Bonuses rarely come and when they do the payouts are minimal. This site takes wayyy more than it pays. The slot games stick while spinning and you can actually see when your about to get a bonus the computer glitches and the last bonus passes. It’s ridiculous. The site is colorful and it has all the fun casino games so that’s what attracts players but don’t be fooled. I have lost a lot of money on this site. Your luck is better in the actual casino or playing lotto than with this Play Olg site. Best believe if you cash out winning of 100 because it rarely pays out anything higher, the next time you go on the site is taking back triple from you. I’m done with them. Big f***ing SCAM SITE……

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  102. Big SCAM I play blackjack do not how many times I got burned dealer has 2 gets 21 or a 4 gets 21…big fc..joke and I live in Ontario, they get your IP address and burn u

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  103. Very dirty fishy business on this site! They STEAL! It’s a SCAM! SCAM! SCAM! Please stay away from this site! It is most likely controlled by artificial intelligent robots! You will never win! For example in roulette every time I cover all the red numbers a black number comes out and every time I cover all the black numbers a red number comes out! This happens EVERYTIME ON THIS SITE! This is a HUGE scam! They‘re ripping people off of hundreds of thousands of dollars! No matter what you play, all the software involved will cheat you! It’s all programming and it’s all very obvious that they are cheating! These people are crooks! I want to know who runs this site. Who’s behind it all.

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  104. Terrible. No payouts. No bonuses. Customer service is a joke.

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  105. Playolg.ca is the biggest scam EVER!! The payouts on the games are so low and rarely, if ever, will you get any bonuses that pay anything good. I’ve lost so much money on this site it’s unbelievable. The payout percentages that each game has is an absolute lie! I understand and except that it’s gambling and losses are the norm. However, this site takes way, way more than it ever pays out. Lately, every time I actually start winning on a game, there’s suddenly a “connection/server error” and I get booted out of the game. I go back to the same game I was just winning on and it either won’t work or every spin is a loss. It’s happened several times to me or that couple weeks that there’s no way it’s random. Total BS! Also, it’s the only online casino that doesn’t give you any deposit bonus money back or at least some kind of loyalty bonus money back. You’d think aftet spending/losing thousands on that site, you could at least get something back…..free credits, gifts, any kind of bonuses would be cool. Guess ya can’t expect too much from a casino run by the Ontario Government. Frigg’n Horrible!

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  106. Can NEVER get your MONEY out, without an issue, barely any bonus on ANY games.
    LIVE CHAT yeah ok NO one ever comes on there unless you wait forever. When you call their number those people can not answer your questions regarding yr withdrawal. Strange site considering I pay directly instant but getting my withdrawal is like FORT KNOX,
    Then if they do not like ur documents although I sent 10 then jus reverse it, so you are tempted to play what you won… seriously sickening

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  107. What started off as a reasonable casino “simulation” where I would win at roughly the same rate as any “real” casino has over time turned into a depressing experience where the wins are very few and of extremely low payouts.
    I’m beginning to believe that the site isn’t legit or at least the payouts are now set so low as to be barely legal…one time I had garnered 43 free spins on a particular slot at $0.50 and netted a bonus of just over a lousy $4.00. Ridiculous.
    I’m fully aware I won’t win everytime I play slots and table games – but the losing frequency is like no other casino I’ve tried, I’m sorry to say.
    I have been lucky enough no to experience any issues with withdrawals whatsoever, so can’t complain there.

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  108. I have absolutely no complaints about OLG online. Service has always been helpful, and I find my win ratio is noticeably higher on PlayOLG than in Shoreline Casinos (Gan, Belleville) There are also many systems to help manage your gambling. I have taken breaks, set monthly limits etc.

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  109. I have given 5 stars since I have become thankful for OLG’s terrible service and low to no wins.

    They and many other casinos helped to finally persuade me to stop playing ALL online casinos. Although it was a hard lesson to lean.

    OLG’s poor customer service and low to no wins.

    Other online and off-shore casinos – superb customer service and low to no wins.

    Regardless of how poor or superb their customer service is, these online casinos are causing financial, mental health, addiction and family issues.

    Instead of writing reviews about poor service and low to no wins, we need to start warning people how addicting it can be and to not play at all.

    Do Not sign up even just for the bonus. It’s no different than that first drink, first drag, first ?? they all cause us tremendous harm and our government as many, provides and supports it all. Shame on them!!

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  110. I have heard people having success contacting the Minister of Finance department directly when experiencing ongoing problems with their accounts

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  111. Should have read the reviews first before submitting my info. The system crapped out. Ontario Lottery Gaming (Corporation) is a money grab for the Ontario Provincial Government of Canada and they are all addicted to it. The OLG has a history of public infractions as outlined by the “Ontario Ombudsman” Maybe it’s time they learn how to “Play Smart”.

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  112. This is the worst sign up process for a multimillion dollar corporation. Trying to get to level four ( final step ) of the sign up process is like trying to enter Fort Knox. After doing all that was asked of me, it first told me to try a password with more intricacy. Then after submitting it said to try another username because it’s in use, then it then told me I need to click on the accept the contest contract agreements (which I had been doing every time I had to resubmit). Then finally it said to try another email, that one is being used. That was me trying to submit my application!!! No one else has my email. What a difficult site to sign up for! I’m sure after I get signed up, the crappy process of playing will ensue. Good luck trying to collect your winnings from them. They would probably put you through the wringer trying to ID you then tell you no, that’s not you! Sorry!

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    • There’s no money in paying out. Systems like this, male more than systems that are honest, and pay promptly. People give up and spend it instead.
      The OLG runs a lottery that rarely pays its top prizes, and no matter how many people buy a ticket, never goes up. Rip Off games site. Rip off company Been ripping off Ontario for ever.

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    • That’s exactly what they did to my wife.

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      • What did they do? I’m trying to collect winnings right now first time 400 was denied. Told me to try again and it’s been 5 days.

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  113. Since the new government came in,…this is a no win situation…

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  114. In 2016 I played poker at one of the shops in Yonge and Eglinton. I swear that I heard the big win music (Which was available on their website and deleted it later)

    The guy simply took the win to himself and played another loser one and gave it to me !!

    Everyone will ask me why you didn’t sign it? Simply because this specific game you don’t sign it, it is instant. It is played BEFORE the ticket is being printed!

    The system didn’t freeze as they tell you in their website that it automatically freezes the winning store machine (Never happened)

    I called them and sent them emails, they told me there was no big win at this store.

    Something very dirty is happening between them

    Stay away and keep your money for yourself

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  115. the worst online casino ever, I spend 2000 every week on OLG and never won. They are rude and don’t care about you. Please stay away from them

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  116. This company is garbage. A month ago I contacted about a game I had issues with, and also asked about why my fiance couldn’t use our bank card on her newly created account. They stated that in the terms and conditions it states this but nowhere does it state this when adding your card to the account. So because of this they suspended both our accounts and have been screwing us around for a month never responding taking over 4-5 days to get back to you. Then when you call customer service they say they will help but never do, now I have winning on my account from which were originally deposited from a completely different card and they won’t let me withdraw my initial deposit. This company is a piece of S H T do not use their casino ever I’ll be taking legal action if I don’t get my money back.

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  117. Try $50 and adjust spending to $0.20 or $0.40 to play as many games and spins possible. Your money is gone in 5 min. No win scenario. Imagine the freedom of … $0.10 win!
    You may as well hand your money to a local MP.
    Of course, I must have been crazy to even entertain the notion of a government offering a forthright service.
    Bad people. Untrustworthy service. Predictable disgusting outcome.

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  118. I believe their reported odds are a scam. OLG I have never won anything significant, and most of their time they just consume your money. The games are rigged to pay very low amounts very rarely. Worse than any physical casino. I believe the system also calculates if you won anything and then adjusts the payouts to not pay anymore. I have no doubt being an engineer in computers its a scam.

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  119. For anyone who plays on the OLG online casino or anyone thinking of playing, stay away from them. To sum up my playing experience, it was horrible, I have spent 10’s of thousands of dollars and it drastically affected my health, they rope you in with decent wins in the beginning but that changes once they have you addicted. Their system is set up with lots of near misses which I believe are illegal, that keep you playing the same slot thing you are about to win but that win never happens. I asked at one point to have my account closed but they allowed me to open it again, I took breaks, all should have been an indication that I had a problem but they still continued to allow me to play. This is a government run casino and they will rob you of your hard earned money or any money you have, I had never been addicted to anything in my life until I played on this site, the experience has been horrible, please stay away from them and protect yourself from government robbing you.

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    • Totally agree with you. I have had the exact same experience so know you are not alone. It’s no different than the government selling us cigarets, weed and alcohol. All extremely highly addictive and causes financial, mental health, life and family issues.

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  120. You know what?

    Why OLG in Canada which owns Lotto Max and Lotto 649 games CANNOT show the drawing / winning numbers live on air on tv or in person like before?

    Why? Because you want to increase the jackpot winning amount whenever there are long weekends and also around Christmas time. This is on purpose. It’s done behind their closed doors so no one can see their drawing numbers and also gives freedom to decide where the winner comes from, that is not just from Toronto or Vancouver, which are the two biggest cities.

    Scammers!

    JUST SHOW THE DRAWS LIVE ON TV AND AT YONGE DUNDAS SQUARE LIKE BEFORE!

    IF THESE GUYS IN USA DO NOT HAVE ANY PROBLEMS SHOWING THEIR 1 BILLION DOLLAR LOTTERY DRAWS LIVE ON AIR, WHY YOU HAVE PROBLEMS? AND THAT TOO, HOW MUCH IS IT MAXIMUM HERE? $60 MILLION? WHAT A JOKE.

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  121. Disgusting how this organization try to hard and play so dirty just to keep your money, try withdrawing money and they’ll find every excuse not to give your money back. They don’t want only the banking info, they want a statement which shows private info, they are NOT satisfied with your drivers’ license showing your address, they want an “unaltered” bill. – well I don’t pay utilities because I rent a room all inclusive and I don’t feel comfortable sending my whole phone bill because it shows the information of all the people I have had contacted during that period which is also private information. I’m still fighting

    Be careful!

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  122. I was playing Texas Hold’em on the PlayOLG App, it was just free play so I lost none of my own money. This occurrence just ensures I will never trust PlayOLG.

    I had a Jack of hearts & 5 of diamonds in my hand. The flop was Jack of clubs, King of diamonds, Queen of clubs, the turn was Jack of hearts (yea hearts, matching the Jack already in my head??), the river was 5 of hearts. This gives me a full house Jacks over 5s. Dealer has 5 of spades & 3 of diamonds giving them 2 pairs, Jacks & 5s.
    States: NO WINS… 2 pairs for dealer (Jacks & 5s) and 1 pair (Jacks) for me.

    Double cards and wrong payouts? Something is seriously wrong with their system.
    I took a screenshot on my phone and thought about contacting them but not sure they will do anything about it. Now I’ll just tell as many people as I can about the issue so people don’t lose real money.

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  123. I play online. A lot. They take a lot of money easy. From your credit cardboard bank.

    I won a small jackpot. 200 bucks.

    Went to withdraw. And a month now they retelling my account is incorrect.

    So much frustration and now they have driven me to close my account. But wait I can’t unless I forfeit the jackpot I won.

    I have submitted forms after forms after forms. And every time it’s a different excuse.

    Fuck OLG all crooks

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  124. I had a balance in my account from winning instant games that have somehow disappeared and when you win money for instant games you cannot use the money for Lotto 649 or Lotto Max. So at the end of the day why play if the money you win is not really money you win it is a credit that can only be used to play more instant wins and you will lose. When you win it should be put in your cash balance as it is after all your money. Don’t play

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  125. never ever play any games on olg….total ripped off….please don’t make the same mistake…….government funded scam….somebody should file a lawsuit on this organization….

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  126. Have to give one star because this site doesn’t let you put zero stars
    Can’t believe this scam specially after reading everyone else’s complaints. Wish I had come here first
    OLG CEO Steve Rigby made over $750,000 last year and has had a 50% salary increase in last few years and others supporting him are all making over $300,000 a year. Check the Ontario Sunshine list. These guys should be gone for how they run this casino and Premier Doug Ford- why are you letting these guys make this money and rip us off. This is corrupt

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  127. This is the BIGGEST SCAM. A CLASS ACTION LAWSUIT should be launched and it is likely just a matter of time before that happens. Interesting that their 1800 number is constantly busy.
    The CEO of OLG and entire management team should be fired for deliberately allowing people to be ROBBED of their money.
    If you play slots with DEMO money you will definitely win over and over again. When you play with REAL money you will lose it all. It happens over and over again. And because it is a government owned organization, they think they can get away with this. I would be ashamed to work for this organization especially knowing that they are robbing people of their money.

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  128. Dreadful losses. Many times than I can count, I would get a bonus round and it pays nothing. I also have played thousands of dollars with “Demo” money only to lose it all. Is this random? Even with high bets on “Demo” money, nothing will pay back or even win big. Dreadful odds. I recommend you play somewhere else.

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  129. I had a good experience with the table games. I like the “play for fun” option that lets you practice with fake $$ as much as you like so you can learn what not to do at your leisure.
    -1 star for odd maximum bets ($5 max on a number in roulette!? What gives!?).
    It would also be nice if they informed you when the deck was shuffled in the blackjack games.

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  130. My experience was identical to all of yours, brutal, negative and a TOTAL RIPOFF! I was excited on trying it, started out with $200 playing Double Diamond. I was doing super, getting all the way up to $1,600. Wow, what a great site! NOT! I notify them that I want all but $200 withdrawn back into my bank account. That was over 3 weeks ago, many chats where I was cut off, many emails that were auto replied and I continue to nag them to put it in my bank account, the same one they so quickly removed my $200 from. This has been an eye opener. I will NEVER play casino slots online again. I’d rather hold the money in my hand instead of jeopardizing it in some snotty nosed moron who is rude on the phone and has the education of a gnat. STAY AWAY! OLG should be ashamed!!!

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  131. Just spent 2 hours on slots trying different games. Not one bonus the entire time. Would not recommend this site to anyone

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  132. Ok, so I been reading the reviews and I can say that I have never had anything happen like that so far. I loaded $20 and played a slot machine and on the first $0.25 min bet I won $65. The game was electric tiger. Are these fake reviews? I have been to many real casinos in Ontario and I experience the same wins and losses on play olg vs an actual casino that is also run by OLG. It takes 3 days to get my winnings put into my bank but other than that I can’t complain. I did give only 3 stars because I had a bad customer service experience that someone else in customer service later fixed.

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    • Trust all the bad reviews or keep playing. It may be weeks or even months before you will realize why all the bad reviews. I hope you realize sooner than me. Lost thousands over the year. I had to learn the hard way.
      Customer service is terrible. Games freeze when they are starting to pay out….the list goes on.

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  133. I can’t get past the account set up process. for the second time, it wants to manually verify and but first time I went through this nothing happened. no one got back to me. all I want to do is automate lottery ticket purchase. so not at all convenient they make this such a pita.

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  134. I tried the Play OLG App just to see, and sure enough, I spent $100 and tested half on blackjack and the other half on slots, I might have gotten maybe $10 total win and lost everything within 20-30mins, the house in blackjack seems to always win no matter what. The slots never win above your bet. I’m kinda shocked the OLG is even still played with how outrageous the chances of a win are. By far the worse casino app I’ve ever used.

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  135. Terrible you never win. Blackjack is focused on the house, played 10 rounds dealer keeps pulling out numbers for the win no matter what you hand is.

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  136. Online Blackjack odds are set way too high in the Casino’s favor. I am a experience Blackjack player and losing 12 hands without busting is ridiculous. An inexperienced player could really get themselves in real trouble waiting for the odds to change. They rarely go in in the players favor, maybe 6 of every 20 hands. Find a better programmer OLG or no one is going to play Blackjack on your site.

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  137. Sadly..a now win situation here…. 1K and nothing! Cannot win or even break even…total take your money here..so best to stay away. I tried it out and gave it a good go but this is nothing but a money grab…do not play!

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  138. I joined this circus act of a gambling website and regret every moment. I made a deposit and about 4 days later I am locked out of my account after they requested my work history. I put in that I am a manufacturer and own the business. Well I get locked out because of potential money laundering. I get that fixed after threatening to close my account and then I get another lock out notice because this goofy OLG can’t determine where I am located. I have never moved my computer and am situated in Aylmer, Ontario but I am refused entry to the site with no help. I have tried the scam of an on-line chat which is typical of anything government and no one ever responds even though they indicate the high level of traffic and the wait time is supposed to be less than a minute. DO NOT WASTE TIME WITH THIS SCAM SITE. I WILL BE GOING OFF SHORE SO THAT THE SCAMMERS AT OLG HAVE NO WAY TO TAX ME ON MY PLAYING. The agency should be ashamed of itself and again STAY AWAY. Ron Barr, Aylmer, Ontario

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    • Off shore casinos are no better, they take take take your money. Just don’t play. I had to learn the hard way.

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  139. I will write what I think, but I do not think you are going to post it. It does not matter anyway.
    Today, I am free from playing Lotto Max. I am stopping because you are becoming greedier all the time.
    I used to play religiously my 10 dollars plus encore every Friday the same numbers.
    Now you made it twice a week, double to what I was spending and I kept playing.
    What a fool have I been.
    I decided to stop totally because if I don’t play on Tuesday and my numbers come in, I will probably end up in the nut house. No more!
    Now give me an other reason to stop with 649.
    Julie Mix
    Toronto Ontario

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  140. Misleading free $5 play money promotion once. Click on the box after entering the promo code. Wait ten days to get the $5. Time elapsed. Not in my account. They said I never clicked. Asked for the screenshot of that mendacious offer. Asked for an e- mail by a manager, at the very least. They claim that they have a record of every game that you ever played, but it takes 3 weeks for them to conclude “nope, you must have been seeing things”. No record of that combination. I don’ t trust them, and haven’ t played there in at least a year.!

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    • They did the same with me. I demanded a call from a manager. Never got one. Haven’t played in about 2 years. A horrible way to treat an (ex) customer.

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  141. I have played this and continually lose. Bee on slot machines and done 14 pulls in a row, only never to win even a few cents. The bonuses in the games pay nothing. Also I have played with the demo money and lost literally thousands of dollars, never even winning even in demo mode. There are other online sites that you probably have a better chance at.

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  142. Sad state of affairs here….have been playing here and there for a month…nothing..straight losses within 10 minutes…stay away!

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  143. I have made $700 the first day after a $25 deposit. Lost the $700 roughly but clawed my way back to $450 overtime without depositing any more moneys.

    Now trying to withdraw and that’s where this all begins.

    I sent all the necessary documents and also more above just to make sure as per their requirements. Got refused and the money back in my player account.

    Asked over live chat what’s the problem and got one answer, a copy pasted answer from their requirements. I couldn’t get a single reason as to why my documents are no good.

    So I went above and beyond and sent more documents. Basically I’m told I just need to verify my address, I sent my bank statements, utility bill. All downloaded from my provider’s site. No scans or copies.

    Basically got denied on my withdrawal again and told my utility bill is a scanned copy. How in the world is this document a scanned copy?? I downloaded from my provider and sent to them directly. Ridiculous.

    Now I got my issue escalated. Let’s see where this goes. This is day 5 since the original withdrawal.

    Pathetic at best. You would think a government run casino exclusive to Ontario would be super fair and well run, and not a total sham with sleezy sleezy ways.

    How come I can’t seem to find a review of PlayOLG on other sites like “askgamblers”???? Or any other review site?

    Stay verrrryyyyy far away from here this casino.

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  144. DO NOT PLAY, this casino is rigged big time, they let you win in the beginning and then just take. I recently tried a bunch of games playing even the smallest bet and lost $500, stay away unless you want to lose your money. Their RTP percentage is over the life of the game, so if the game is there for five years the RTP is paid out over that time.

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  145. Not a good site…you won’t win a thing and you will just pay real money for 5 minutes of so called fun… Very disappointing to say the least. Slots seem overly rigged….Lose, Lose, Lose should be their slogan! Sad Ontario cannot play fair!

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  146. This site seems relatively rigged…..you will win small amounts..so you will play and it will take large amounts…. if you withdraw, it will take back twice as much. Not a good and fair site and best to stay away….very rigged. This site is aimed to pay back Ontario’s debt!..if it even is able to accomplish that.

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  147. Worst site I’ve ever played on, there’s plenty of non random games they serve because they love to take money from the province and spread it out with their cronies and overseas bs. $350B in debt and we trusting these people to give us a fair shot? It’s painfully noticeable how non random some of the games are, I’m not suicidal but playing on OLG makes me want to kill myself

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  148. Do not play on this casino, it is definitely rigged to take from the poor and give to the rich, unless you are able to play with thousands and place high bids you will not win anything substantial. This casino is rigged in a way that is anything but random, it is geared to your individual profile, I say this due to many hours of playing, if you manage to win a little on one of the games you can bet that you will not win on any other game but will lose what you won on the one game. Time for a class action lawsuit. If you can only afford to play with small amounts, don’t waste your money.

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  149. Worst Online Casino I have ever played. The Slot Games are a rip off of your money. They seem to be geared toward High Rollers who can start off with a couple of Thousand Dollars and bet high. If you put in a couple hundred and bet small, you lose everything, every time. The games are set to pay back less than your bet and getting the bonus is next to impossible. You will never come out ahead! Do not play OLG online.

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  150. Stay away from this. Anything that is base on computer logic to draw your card is BS. It is totally stacked against the player. In a 5 mins session of Black Jack, the dealer pulled 4 BJ. I got none. When not drawing BJ, the computer dealer always manage to beat my hand by 1. If it is not a real person dealing, do not play it. It’s just throwing your money away.

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  151. If you win run for hills and chances of that are really really slim when game comes out is your best bet for a bit then it’s no win at all my opinion save your money this casino does not pay out to what it takes in if the mafia were running a casino I rather play there better odds get the picture

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  152. Played on this site for a while now and it is nothing but headaches.

    The withdrawal process is a nightmare. Waited 43+ days only to have them redeposit the funds back into my account.

    Sent all my info in again and 42 days later I got my withdrawal.

    Took them 10 seconds to take my money though…

    Then today like an idiot I deposit again. I play slots for a few minutes, then go on “demo” play to try out a new game before playing for real.

    I KNOW it was demo because I didn’t have $1000 in my account. I play a bit exit game log back into play for real and POOF ZERO BALANCE.

    I call in and they tell me there were only 9 minutes missing and they have no way to show there was an error.

    I argued with them for 30 minutes and it boiled down to if I had screenshots of the time I was playing.

    Well NO?!?!? Why would I have taken screenshots? That doesn’t even make sense, how was I to know there was going to be an issue?????

    I told them at this point I guess I have to accept that they straight up ripped me off. Perhaps since they can’t confirm the play the least they could do was a bonus for the trouble.

    They said no. Said complain all you want the gentleman literally couldn’t care less

    Told him I was a pissed off customer who would not be returning, would be complaining and would be reviewing them poorly every chance I got

    He LAUGHED and said go for it and hung up.

    Do not play here they can put your balance to zero at any time and if you don’t screenshot your entire session too bad you are out the money.

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    • Providing them with screen shots does not help either.

      I had been having multiple issues and they kept denying any problems so I started taking screen shots.

      Well now they say they cannot view the screen shots because they are too blurry. How is that???

      I emailed the screen shots to myself and a family member to see if there was some viewing issues. We could clearly see the image so why couldn’t OLG’s system not view them.

      They have more excuses and no answers to anything.

      Customer service including supervisors is a disgrace. Can you blame them? Working there must be a nightmare. They know people are pissed and hear it all day and night long.

      Off shore casinos have superb customer service BUT they too just take, take, take your money.

      Just don’t play period. Problem solved instantly.

      I unfortunately had to learn the hard and very costly way.

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  153. Truly unbelievable what goes on here. Tried to cash out. Got an email that said I didn’t specify my occupation. Went to profile and chose “accountant” from THEIR OWN drop down list. Sent me an email that I wasn’t specific enough about the type of accountant I am. IT IS A DROP DOWN LIST. I LITERALLY CANNOT UPDATE THEIR FIELD beyond the options they give me. They’re website developers and payout regulators are operating on two completely different pages. You can’t make up this kind of incompetence and disorganization up folks

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  154. A year or two ago OLG pulled the online Blackjack app and replaced it with a new version where the payouts/odds are dramatically different.

    One would think that a legitimate provincially sponsored lottery would have the SAME Blackjack odds as a regular casino but NO, the new app is so unbelievably stacked against the player it is ridiculous. If you follow the standard guidelines to play the game you will always lose and at a rate twice as much as the traditional casino. Patrons should demand an audit, it is highway robbery.

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  155. Stay away from this site – never win and you will always lose. The game payouts they claim are inaccurate and the bonus rounds never come up. BEWARE and be WARNED.

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  156. Signed up for online casino got an app with limited access. Put my money in can’t take my money out! Who is this? Government I will hold you accountable! I’m going public with nothing to loose ?

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  157. What they have is a take not give system in place winning is about near impossible there are no odds on anything playing olg is lose lose situation you have better chance playing lottery if this is fair you have odds showing when a slots is close but sadly there’s nothing so I play because I’m bored lol and of course I understand winning isn’t going to happen

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  158. I’ve been gaming since the advent of the internet, and this is by FAR, the most disgraceful gaming experience I’ve ever had. STAY AWAY. I promise you, you will have the worst experience of your life here. THE MOST INCOMPETENT customer service I’ve encountered in ANY business, not just gaming. Truly hard to believe this is government run. They are too DUMB to realize that if they treat their players well, they will win more in the long run. It really is almost too hard to believe how bad it is here unless you actually experience it. I kind of chuckled at the reviews here before I played thinking it has to be an exaggeration. IT ISNT. STAYYY AWAYYYY

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    • They do not have an online chat line like most online casinos, you have to call them during business hours or email them and most of the time you wait forever for a response.

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  159. Won 440 and who knows what I spent lol now trying to withdraw and I’m in my 14 day got refuse 1 time now waiting and waiting figure there just like those crooked casinos online I don’t care who’s running them if you can withdraw the money out of my account you can stick it back same way we all have proven who we are and your right the payouts are horrible

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  160. The online casino barely wins, and you hardly ever get the bonus. They just take your money spin after spin. By far the worst online casino and suppose to be fair under Ontario gaming rules. I see a class action suit coming.

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  161. I want to thank all those that detailed their frustrations about the withdrawal process. I also was fortunate to have some winnings and began the bank verification and withdrawal process that the OLG website indicates should take 24 hours to complete verification and 2-5 days to reach your account. Two weeks later the verification was still in requested status and multiple contacts to customer service through live chat, phone and email only made it worse as I continued to get the “your request is in process” form letter response with no option to escalate it or find out why there was such a delay. When I saw the stories here of people experiencing the same thing, sometimes for months on end, I decided to take a new tactic. I responded to their OLG customer service email but copied in our current Minister of Finance to whom the OLG is accountable. Sent that email at 12:30 am last night and at 6:30 am this morning received a response that they apologize for the confusion, they have sorted out the problem and my withdrawal has now been approved. Lol – so that seemed to be the pressure button that finally got a response. BTW, the current Minister of Finance is Honorable Victor Fedeli.

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  162. Almost a month since the site was suddenly able to verify my location. I could write pages about the hoops I was driven to go through before they gave up and sent me to my provider saying maybe if I got a static IP address it would fix it. This is not an option unless you are a business account. Back to them. A few other things to try. I follow instructions. Told again it’s fixed. It isn’t. Two pages of instructions. I escalate – told a supervisor would call me in a few days. Still waiting.

    Very archaic system. I understand they require verification of where I reside and this should be determined by where my router is located, not where my IP address happens to be. What if I were traveling, would I not be able to purchase a lotto ticket? Useless site who are not at all customer centric. I do not recommend until they use services based in current era.

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  163. I’ve only gotten small wins and after dropping $750 plus $ 200 bonus bucks have not won more than $145 on double bonus mega siberian tiger, …..50 cent bet.
    Tried bigger bets and blackjack and seems totally rigged. Avoid this site at all costs.

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  164. STAY AWAY FROM THIS CASINO, APP, SITE AT ALL COST. I won $318 and submitted all the required documents to withdraw my winnings and after 6 business days I get an email saying that the documents I submitted were corrupt. When I tried using a bonus code when depositing it said I did not qualify for the bonus but still deposited the money anyway. I got an email today saying that my withdraw request was cancelled and that the money was back in my casino account. I tried contacting them through live chat and after waiting I was logged out because it took so long. I must have sent 4-5 emails asking what was taking so long and never got a response. If you don’t submit the appropriate things or put the occupation that matches their system you will not get your money. This site says 3-5 business days to see it in your bank account but it took 6 days for them to cancel it and during the time it said “requested”. So you will have to wait about a week for them to process it and then if you are lucky it will take another couple days for your bank to process it. The games had nothing special and I won in the jackpot slots. I have seen better things made by teenagers. STAY AWAY. ZERO STARS

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  165. Anyone who has had issues with this website- regarding gaming or withdrawal requests. I think it’s time we get together and get something fine about this. I have been waiting quite some time for my withdrawal that keeps getting denied for x reason. (Always an excuse). They have no problem taking our money but refuse to give it back! Stay far away from this website!!!

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  166. 02/19/19 – Spent $860 on the progressive jackpot and never received any bonus spins while playing. Completing rigged to favour them and only them. No point on continuing to support these crooks. Canadians should file a class-action lawsuit against the Ontario Gaming Corp for falsely advertising false hope as that’s all it is. They shouldn’t be allowed to continue to push lotteries/gambling/horse racing on people. Why is smoking no longer advertised but gambling continues to be… What a joke, stay away!

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  167. Don’t play here – the games are 100% rigged, algorithms are likely in effect. Like others have commented, the wins are super rare, the bonus wins are even rarer and the payout/bet ratio is savagely poor.

    Stay away.

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  168. Save your money, the payouts on this site are horrible, there are way better casinos than this one… OLG your casino sucks!

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  169. I made a withdrawal request last year. It has been more than 7 months for my money to come in. They keep on saying we are busier than normal. Their systems take more than 45 minutes to get hold of someone on the phone. Once they get on phone, all they say is we don’t know. We are busier than normal. Play all you want, just don’t expect to get your money request processed right away. They don’t care a single bit.

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    • Still no update on this, they are not paying my money out. They are “reviewing” my withdrawal for last 7 months. When you call the operator, they still don’t have an answer for you. Never use this site for gambling.

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      • Still no update,
        They OWE ME MORE THAN 4K. This has to be some sort of scam. Never gambling with OLG ever again. Save your money use any other site.

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  170. Recently I was playing a slot game at playolg and it locked up and gave an error message when I contacted customer support, they had no idea what was wrong with it and filed a report to have the matter examined. Then they get back to me stating that the problem was a technical error and all they will do is refund my spin and give me $20 as an inconvenience. I ask about receiving more than the $20 back as I played approximately $180 + dollars on the game and then it broke down so it seems like the game could have been broken the whole time when it took my $180 + worth of money. When I explained this to olg support the supervisor was rude and raised his voice rudely on the phone stating all the spins were good to expect the last spin, when I explained the game froze a multiple times and I wanted to be refunded for all the spins that night on that game, he didn’t get it and said the $ 20 credit is good enough and that’s all I’m getting. Then I go to playolg to play the $20 and it was gone, they took it away, said it expired and refused to put it back into my account.

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    • Surprised PlayOLG even offered you the $20….I’ve had the same ongoing issues with numerous games. Constant system errors. Wager money, click spin, get system error without going into spin but they take the money. Anytime I send proof of screenshots they claim they’re too small to see. Anyone else I email photos to has no problem seeing them. Their support staff are friendly but have absolutely no proper knowledge or training to handle customer issues. Wait times to chat via online is 30 minutes plus. Totally unacceptable all around. No idea how our gaming commissioner allows them to operate. As others have indicated in their review, there are much better online casino sites that do “work” do “pay” and without all the hassles PlayOLG has.

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  171. Has anyone received their money after withdrawing? They declined my withdrawal in 5 days exactly because the occupation didn’t match their list. I updated it and have been waiting over 3 weeks. Have tried live chat and calling in and no one can give me an answer. Any way to escalate this? Ridiculous. Not returning to play here that’s for sure.

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    • Contact them by email and include the Ontario Minister of Finance, who is responsible for the OLG. You won, which is hard to do, so don’t give up until you get your money.

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  172. ZERO stars in an option.
    I do not recommend this site either. There are many other sites out there with better wins.
    Also had the same issue with Money Tree. Unfortunately did not realize I was playing $90 a spin until after the 3rd spin!! OLG support said the same thing…my responsibility to amounts wagering. However, the wagering options display on this game are very “tricky”. It indicates $3.00 but it’s $3.00 per line.
    Games constantly lag and error messages.
    I’ve been playing this site for the past year. First 3-4 months wins were constant…almost guaranteed a win every time …hundreds to 5-10 thousand. For the past 8 months NOTHING. Wins are very rare and far between now. Wins have not exceeded a couple hundred and bonus spins are very few and far between. It’s as if they get you hooked the first few months with all the wins and then they take all their money back if you keep playing. If game is starting to payout, it either freezes, lags and then error message to log back in. Needless to say when you log back in, that game is no longer paying.
    Customer support lacks knowledge and wait times are excessive 1-2 hours in the queue.
    Overall, I’m disappointed in OLG. They launched their site and continue to launch new games that don’t work, and have inadequate, unskilled IT/support.

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    • Yesssssss! I was winning all kinds! We probably won over $20,000 the first 3-4 months. Nothing after that. They also took out Hexbreaker. The only game I was winning in. I’ve taken many “ breaks” from them. They will give you something when you come back then nothing again. Total scam

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  173. I have never had any issues receiving my payouts and just like any other casino. You win some you lose some.

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  174. Every time I start to win a little bit of money and I mean little… I get a system error. I have to log back in, then I lose all of it. OLG casino is definitely not worth it. The pattern is the same you win a bit at the beginning, then the longer you play the more you lose. For this reason I cannot recommend this online gaming site. The worst I ever seen. Also, they don’t give any incentives for returning players.

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  175. PlayOLG only knows how to scam all Player’s. I also had payout delays, but I also filed a complaint, now I’m receiving my withdraws faster, but since their last technical shutdown, every deposit is a lost, $700 in straight losing games and not one withdraw in the last 2 weeks.

    BS Customer service is the worst and they don’t give a shit about anything.

    there are a lot of better Casinos, so don’t waste your money playing on their site.

    I’m not a heavy gambler, but I do not understand why our Government needs to scam hard working people.

    They should be shutdown!

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    • Think they watch every numbers people played and make their own winning numbers.
      It happened since they changed to two draws from one draw of pick 2, 3, 4.
      Played the five same number box/straight over two years, two draws a day comes to $14,600.00. They just put 0 digit or 1 different number everyday.
      Forgot to play last week Monday, then one number came up and it happened three times during 6 years which spent over $43,800.00.
      They can real-time broadcasting without extra cost on their website but they do not.
      I used to win a couple of times monthly until 2015, now it never happens again.
      Understand they have to control the payout to maintain the company.
      But lottery Lucky Win will not happen again since they control numbers manually.

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  176. First off when I first joined a got some good wins. Then slowly I started to lose more and more and more. I have played every game on this site and am absolutely convinced that it is rigged. I believe they control your wins and losses as you move from game to game and one game is not independent of the next. The fact that it is a government run/controlled site and this type of blatant scamming is allowed makes me question OLG as a governing body, the Ontario Government, and the entire Canadian Government. I am not just some poor loser, I have not lost that much money but am actually ashamed that nobody in authority is shutting this site down. If you must gamble, go to a casino where every machine is independent from the next.

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  177. I been trying to withdraw money since August 21, 2018, 3 attempts everytime a different excuse and customer support is as useless as a tit on a bull better off to light my money on fire then dealing with this BS

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    • I just received my money on November 28 after 1 month of trying to withdraw $1600. But I did put a complaint with AGCO, not sure if that helped or no but glad I got it. Good luck

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  178. Wager 3.00 on money tree $90.00 was gone no solution from olg. Online staff is rude

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    • I did the very same thing $90 a spin x 3 before I realized it. Also reported to PlayOLG and basically said too bad, watch what you are wagering. I have played every game on their site over the past few months without making such an error as this.
      Careful with some of their newer games. Wagering is the same as Money Tree. Very easy to make the same mistake. I now refuse to play them.

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    • Yup. tried that game and it wiped me out. the wager looks the same as other games but on Money tree, the box is for each line played, not your actual bet amount. i thought i was being wild with a bigger win but alas, they got me good.

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    • Did the same and they said “watch your wager”?. The button says Max $3 not $3 for each 30 lines…I close my account for the second time… They don’t give a shit about their customers and I would advise staying away from the site

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  179. I have been waiting for my withdrawal for over 30 days now and still nothing I e-mail them and they send me the exact same e-mail high volume BS. I can’t ever get anyone on live chat or by phone. Total waste of money I now play with a UK site and have gotten my money in no more then 5 days after i requested it. OLG is a Scam don’t play.

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    • Hi, I had the same problem before. But they had sent a confirmation in my email address in the past which I think they do on an annual basis. If you don’t confirm and you withdrew your winnings, it will be pending. I spoke to customer service and sent the confirmation email again and received my $1000 withdrawal in 2 days. Now, I don’t have any issue in withdrawing. Usually in my bank account in 2 days. Hope this helps.

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    • Hi I have the same problem, I have requested to withdraw my $500.00 on October 25, 2018, and I have waited for over 8 business days before I emailed PlayOlg.ca to find out and did try to chat and even called the number you have in the screen, but I got the same response, Your back Office is too busy with the withdrawal request. I am trying to chat again right now, and the message says too busy, but my waiting time will be less than 1 minute, however it is now over 10 minutes and there is nobody to answer or chat…..!!!

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    • Same here. Won on Oct 28 and still nothing. Made a complaint with AGCO, will wait and see what happens. No need on calling customer service they don’t know shit.

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  180. Do not use PlayOLG.ca as withdrawals are a total sham. This is yet another criminal organization run by the Ontario government. Wait until the Lotto Max goes $50M+ then, only then buy only one $5 ticket from a friendly ticket seller, there are so few of them. Sign your ticket ASAP. Retailers have the option to pay up to $999.90 (as long as they have the cash available). For any prize greater than that, take two pieces of photo id down to the closest OLG office and give them your pretend smile. Get that cheque into your account and hope it clears in less than 3 business days. Stay away from online, it is all take and no give.

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  181. Simply put you can’t win. The tightest games and rigged so that you can’t stop reels on games that on any other casino you can. Takes days to get your money when you want to cash out.

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  182. I requested $80 withdraw on Sept. 11th 2018, then another $110 on Sept. 29th. Both withdraws are still in the requested stage to this day. All the support will tell me is that “They are having trouble with the withdraw system”

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    • Did you get your lonely yet? I requested a withdraw about 6 days ago and hopefully I will get it soon. Will see if it’s worth playing again.

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  183. My account with more than $100 has been locked for over a month without justification being provided, and no questions asked. There is absolutely no legitimate reason that I can imagine. They don’t respond to emails.

    Here are my latest prepared “bug letter” responses from “care” representative Farida via chat:

    “BECAUSE IT IS A LEGAL GAMING SITE, THEY DO LOCK ACCOUNTS FROM TIME TO TIME. AT THIS TIME NO ACTION IS REQUIRED ON YOUR PART AT THIS TIME WHILE THEY COMPLETE THEIR REVIEW. THEY WILL CONTACT YOU IF THEY NEED ANYTHING.”

    “NO REFUND CAN BE MADE WHILE THE ACCOUNT IS UNDER REVIEW, BUT ONCE THE REVIEW IS COMPLETE THE ACCOUNTS DEPARTMENT WILL EMAIL YOU WITH THE NEXT STEPS”

    These uppercase responses I now believe to be prepared and handed out to many.

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  184. I wish there was rating lower than 1 star. They’re scam artists. They will never let you withdraw and make it very difficult for you to take the money out.

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  185. WORST EXPERIENCE. If I could give negative stars, I would.
    I had won 65$ 40 DAYS AGO.. and still is in the requested stage.. so quick to take my money but as soon as I win I have to wait longer than a month? ABSOLUTE BS.
    I will not be using this or be going to any olg casinos because they are clearly RIGGED.

    I share my experience with everyone I know just to make sure they don’t screw over anyone else I know.

    SHAME.

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  186. Bullshit, locked my account and I can’t seem to get through to find out why. All I did was buy lottery tickets, my first $15 was fine, the second $15 got locked, still $9 in there but I can’t get in. Chat responded but never answered when I asked what was going on, called but sitting on hold for almost 20 minutes now. Buyer beware for sure, they can take your money but lock you out and not respond whenever they feel like it. Go to the corner store, more reliable. Not to mention they make sure they record your name and e-mail before you can even submit this review………..really, stick to the corner store

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  187. I have been waiting a month for my withdrawal. They just keep saying high volume. I have complained to the Ontario Gaming Commission but I think it will go nowhere because this is owned by the Ontario Government.

    They should add interest on it, because they are fast to do it when you owe them.

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  188. I’ve read many of these reviews and every one I have read has painted the OLG online gaming website in a negative manner.
    My experience with them has been no different. I know it’s gambling but I swear it is fixed and that the algorithm claims are true. I play blackjack only, and the site seems to learn your playing style and then burn you.

    You can give them money 10 times a day but only make 1 withdrawal per day, and you can only make a withdraw from your PC not your mobile device. This is such a blatant unfair practice I don’t care how they try to rationalize this it should be investigated.
    I was in the country on my friends farm and I could make multiple deposits to them but when I wanted to make withdrawal I had to drive into town to the local coffee shop to use their Wi-Fi with my laptop to request a withdrawal. What scam!

    It takes 3 to 5 days (plus weekends) to get any winnings back and if you make a withdraw request late in the day or on a Wednesday, Thursday and Friday you must wait until at least the following Monday to get it back. My money is never returned until after 5:30pm. Unbelievable! They will tell you the banks don’t operate on a weekend but why can’t they simply transfer the money back to your account like when you get a refund from a retail store.
    It’s just a blatant way for them to hang on to your money longer so they can collect interest.

    I changed my bank account and made a mistake. I failed to give them a PDF of a bill with my current info.  It took them a full week to notify me of this and they owed me 1725$. When they did notify me it was on a Friday When it was too late. When I called repeatedly to seek an answer as to why it was taking so long a couple my calls were dropped after an hour on hold. I was also told at one point that the supervisor was in a meeting and would call back but never did. When I did get a supervisor he would only give me his first name, and wouldn’t give me an employee number either. You cannot talk to the accounting department.
    This all adds up to no accountability on their part.
    What huge organization like the OLG has only one supervisor on at a time?

    They have supposed controls to help you play responsibly but the controls are a joke. For example, you can take a break for 1 day 1 week 1, 2 or 3 months. Why can’t the player just choose there own time frame? If I play until 3am for example and the decide to take a break for their shortest time frame (1 day) I can’t play again until 3am the next day, what good is that? What garbage. Again, the player should be able to choose their own time frame like 12 hours or whatever they feel comfortable with!
    As far as I’m concerned their player self controls are designed to fool the government into thinking their doing things to help people maintain control but their controls are there to help the casino not the player. They already have a huge edge over the player and yet they are so greedy with their crappy choices.

    Also, the mobile website often is unpredictable. I will play for a half an hour for example, with no problems then it will start to make you log back in again every couple of hands. This happens to me more especially after I have lost most of my stake! If you call them they’ll ask you for IP info and stuff make excuses but the problem continues.

    Terrible website lousy customer service.

    Terry

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  189. A word of warning. Without stating a reason PlayOLG will lock your account INDEFINITELY if someone uses the OPINION that it is not an “individual” account as an excuse. This can happen because some hostile inefficient customer service clerk decides that you should be punished for not accepting inaccurate responses to fair questions.
    Beyond that, you will receive no further communication regarding the justification. You are not asked for an explanation of anything that may have justified the action. Any inquiries that you send will come back with a bug letter response – i.e., ignored.
    Furthermore, any deposits in your account are also locked until if and when someone decides that you have been adequately reprimanded. At least I hope so, it’s been three weeks now and I still haven’t the slightest idea what could have been the excuse.

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  190. Takes weeks to withdraw even a small amount. Many lies from the agents they give you a complete run around. Tools 2 weeks for them to say sorry we did not receive your info. Finally after speaking with a supervisor received my funds. Again tried to withdraw now they again have not received my info but aren’t sure how I can send it as it shows on file!!! Was guaranteed (heavy quotes on the guaranteed) I would not have this issue again lmao. Spoke to an agent again today and she had no clue said I was told all the wrong information!!! Thus sure is very scary and be cautious giving them your money. Party Poker (UK site) took 4 days to send $1200 my first withdrawal but my home province site takes so far 3 weeks for $200!

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  191. Total scam played texas holdem lost 20 bucks in like 2 min playing $1 every hand dealer had pairs of JJ or higher so BS.

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  192. This is what I got when I closed my account. Shady as f**k!!!

    Hi Cat,

    Thanks for getting in touch with PlayOLG Player Support. We have received your request to close your PlayOLG account.

    We have initiated the account closure process and suspended access to your account for up to 30 days after which it will be permanently closed.

    Please note that when a PlayOLG account is closed it is not possible to reopen the account. If you change your mind in the future, you need to open a new account using a different email address, username and nickname. Additionally, if there were any credit or debit cards registered on your account they cannot be registered on any subsequent account created in your name.

    Regards,
    The PlayOLG Team

    Wait so.. They are giving me 30 days to change my mind or I can never come back with any of the same information or bank account?? Pfffft I didn’t wanna play with you anymore anyways! Baahahahaha
    This site is a scam. Stay away. Played here and there for a few months. I Have never won more than 100$ tried to withdraw and was told the direct deposit form MY BANK gave me was missing a number.. 3 days later. SCAM.

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  193. Playolg.ca casino slot games are fraud, they don’t fulfill your withdrawal request in time. It’s only one way that is deposit and play loose money. There are 2 instances of withdrawal request delay.
    1. I put withdrawal request for $200. After waiting for 10 days then I decided to credit back to play old account. the funny part is crediting back to playolg play account takes few seconds and but withdrawal request takes ages.
    Sad part is within 30min depositing back to account I lost all money.
    2. I put withdrawal request for $2000 on Sept 30, 2018. as per the banking guidelines they have put up they will process immediately then back takes 2 to 4 business days.
    After 5 Business days I reached out to customer support on Oct 5,2018 after long wait of 50 minutes, they told it will 2 more days please send mail after 2 days then I sent mail without any response. They keep telling higher withdrawal request if your system is equipped to take higher volumes of deposits than why can’t it do it for withdrawal.
    I agree that playing casino is for weak minded people and they exploit the delay and make you play back the money you won. Net you will never win.
    I called back on OCT 11,2018 with no luck and same scripted high volume theory.
    My kind advise to player if you are here to win then it’s not the right platform to play because they will take ages to fulfill your withdrawal request.

    They are not playing fair game. As they haven’t mentioned anywhere withdrawal high volumes will delay your deposits. It looks like scam or fraud.

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  194. People keep talking about not getting their payout. I’d like to know how they even won anything when you’re betting $2 or more on a play and maybe winning 50 cents to a few dollars every time. There’s no balance to this system except that you’re guaranteed to spend an awful lot before you even break even. I don’t know how often I played slots or anything at $5 and won back $2 or $3. Waste of $ in my opinion. If you’re looking for something to do because you can’t get to a real casino and you don’t mind losing more than you win, then it’s a fun way to spend 10 minutes.

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  195. EVERYONE NEEDS TO FLOOP. @playolg. Twitter or Instagram. Get the word out. I won 700 and 2 weeks since I requested WITHDRAWL. And nothing. Call wait on phone for 45 min to be told they are busy. Wtf they make millions a day hire more people or better technology. Playolg takes your money faster than you can blink but seems to never want to pay you back. Something needs to be done. We are hard working citizens

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  196. Well, I’ve played off and on this site for probably over a year, I can tell you one thing, I’ve lost plenty more than I’ve won, the payouts and BET/WIN ratio’s on this site are actually horrible.

    Other online casino’s you will get a nice hit way more frequently from 1$-2$-4$ bets.
    You bet 4$ here and get a bonus and you’re likely to end up with 10-20$ from it. Just absolutely disgusting. If I am betting 4$ a spin, maybe you should give more of a reward considering it probably takes 300$+ TO EVEN GET A BONUS. Bonuses are rare here. Big line hits are rare, breaking even is rare, winning is SUPER rare, and Losing is common. Do not recommend this site. I played 400$ into wolf run and got no bonus, and no line hit over 20$… It’s rigged to the core, and they monitor your winnings and make sure you never come up on top.

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    • Agreed! This is pure BS IVE PUT IN PROB 300-400 lately and not even a bonus round wow crazy

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  197. Just like everyone else on here…have been waiting over one month now for my withdrawal to be processed…no question will be cancelling my account when it finally does go through (if ever). Customer service is rude and non-existent…and they don’t communicate with their withdrawal department…so no way of contacting the right people or finding out the status of your withdrawal… I’ve never seen casinos who never pay you your money…this is a new one for sure. Run.

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  198. I have been waiting over a month for the $300 I won. I keep hearing the same excuse that there is a high demand for withdrawals and they are behind. So maybe you shut the damn site down until you get your shit together and pay everyone their winnings!!

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  199. I’ve been waiting for exactly one month for my withdrawals. Nothing yet. No helpful responses from them. Very frustrating. 3-5 business days is not accurate.

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    • I’ve been waiting 2 months now for my winnings of $250.00, I get the same answer “we’re behind in payouts are you kidding me! A huge company like this in Toronto Ontario, they are well staffed! Reading all the reviews, they are not paying out peoples winnings! I keep sending them messages, emails and they do not return a response! Something needs to be done here, people!

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  200. I won about $100 put it in withdraw and i’m either getting the same run around, been 15 days now, I have sent support 2 messages same thing says I’m on some Dum list. I won another 300$ and have not yet to withdraw it. I’m not putting it through their dum processes, in till they pay me the 100$ first. I won the 300 in wild 7s bonus game off 20$ so if they say it was not to pay me that amount. I will be fighting it. It’s hard as hell to get into the bonus, I almost won 700$ I had all wilds 7s and 1 bell on the last bonus spin. I have spent more then what I have won on this website. About 500 including loto max tickets. So if I get the 400 in winnings back I would break back some money I have loss.

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  201. This is bull shit, waiting over 2 months for my payment. Sent in emails, called in and same reply, “we are short staff, high demands” so bull. Site states 3-5 business days also… I asked for a date and they can only say soon. I even said that “soon” what does it mean? A year?! They can only reply with soon.

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  202. Still waiting on my winnings. Called and have been waiting for someone for almost half hour, was easy as pie to deposit… go figure

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  203. I used to like playing on this site until one day I received an email telling me that one of the games “overpaid” me!! I won fair and square during the slot game but apparently it wasn’t supposed to pay out that much! Well, right after I received that email I spent $150 per week for 4 weeks and got NOTHING back!! It is soooooo rigged!! Before this email I could play and get some money back but in the past month I have lost over $600! I am disgusted – there must be some way to get this investigated!

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  204. I can deposit in about 30 seconds, it’s been over 3 weeks and my withdrawal still hasn’t processed

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    • Almost. 1 month and I did not receive anything. SHOULD TAKE THE APP OFF

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  205. I’m still waiting for my winning from over a month ago now. Everytime i called playolg.ca I’m told someone will get to me and no one ever does. They use to pay but i think they got new owners. And I’m having a hard receiving my $500 winnings. Even tho i have lost alot more than i have gained

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    • Have you ever received your money and if so how long did it take, I am in the same sort of situation I have been waiting for 3 weeks now for my winnings.

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  206. You can deposit easily but if you win, you can not take it out. You have to fight a war with them to claim your winnings.

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  207. I just wanted to buy lotto tickets and the registration process was so stupid I couldn’t even give them my money.

    user name: requires 8 characters. WTF!
    nick name: requires 8 characters and can’t be your user name… DOUBLE WTF!!
    there should be no restrictions on these fields.

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  208. Very bad website to play games. They give you some money at first but then you are sure that you will lose it all and plus more. The way they calculate winnings on paper is not the real thing. Stay away from the games. A few wins once and a while but ten of thousands lose all their money.

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  209. The site could be updated with better game selection. At first, the site offered a very limited number of slot games that were usually older game selections. Just recently they have added more popular game titles, such as 88 fortunes, Bier Haus, Ocean Magic, and Raging Rhino. However, there seemed to be some glitches in these games as the gameplay kept lagging and booted you out after every spin. Less than a week after the release of each game, they pulled them down due to maintenance. Kind of embarrassing to say the least. I do find their deposit process quite easy, but the withdrawal process is very troubling and frustrating. You can make a deposit in under a minute, but to withdraw money and take your winnings take on average 4-5 business days. I had my request to withdraw money denied twice which took them 5 days to inform me about, only to tell me that my request was denied because I have to update my account profile to be more specific about my occupation (i.e. job title). I really don’t see how the two relate – to be honest, it’s quite invasive and ridiculous.

    My advice: try your luck in a physical casino.

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    • I won $250.00 3 weeks ago and had withdrawn it, I keep calling them asking where is it? They keep saying the same answer, were behind payments, I told them I do not want to be a part of this casino anymore as it should not take this long to receive your winnings. It’s ridiculous!! I’m surprised for a big company from Canada has such lack of ability and honesty!! I m so disappointed in them, I will never go on their site again after I receive my winnings if I ever receive it!!!

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  210. So i played a promotion for the 25 slot play I kept winning and winning I went up to 2,8433 I was told it didn’t count and it doesn’t make sense I went over the 25 slot play and they told me it doesn’t count as real but I clearly was playing for real. I’m very upset at this. I don’t know if I want to even play again. I feel lied and ripped off. I believe I won that fair and square.

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  211. OLG’s online blackjack is a big scam. There is a pretty consistent pattern with the way it works.
    1. Dealer’s bust cards disproportionately have a small card in the hole. I found that at least 2/3 of the 6’s had either a 3 or a 5 in the hole.
    2. Dealer consistently pulls 5-6 card hands all resulting in 18-21.
    3. Dealer’s Ace results in blackjacks about 50% of the time instead of ~1/3 of the time which is the real odds.
    4. When the dealer has 7, 8, or 9, it had a 10 in the hole 80% of the time when I was playing.
    5. When the dealer was showing a 10, the dealer had a 10 in the hole 90% of the time.
    This online casino is not worth playing. I only tried it because I was given $100 for depositing $100. Yes, I lost the entire amount within an hour just betting $2 to $5 dollars mostly.

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  212. Play olg is rigged, that’s the conclusion I had after loosing more than 60000 dollars in playolg.

    I was never a casino player but got into playolg because of the online lottery advertised and I bought lottery online. They attract using online lottery and then entice people to play casino.

    I played in casino with little amounts, but gradually got dragged into playolg as I always thought being govt controlled I will retrieve at least some amount. I had confidence that playolg is legit as it is government controlled but this is a scam.
    I worked hard two jobs right from when I was 19 and worked hard day and night only to loose in playolg. Iam still young hopefully I will still able to recover, but don’t enter this shit
    online casino and loose the money.

    Any casino gives back something to its players, especially players who bet big and who are regular players. On the contrast playolg sucked out everything, so much for a govt controlled online casino. I would have at least won something had I played in a physical casino or any other online casino.

    There must be a scam and corruption going on internally in playolg, this has to be investigated by authorities. General people better avoid this filth.

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  213. I’ve spent tens of thousands of dollars on this site. The more I dig my hole is the more that I realize how much of a scam this website is. I was playing blackjack and I swear to you guys when I say this, that the dealer pulled 14 blackjacks out of 20 hands. 5 of the 20 I was beaten by just one. 1 out of the 20 I received a blackjack myself. This website will scam you on all table games. I’m not sure about the slots but I can guarantee as soon as you get up a little bit, that you will hit a sinkhole. Yes, I do know the odds in gambling. I’m very aware actually, but this was the first time I have ever witnessed that many blackjacks in a row, even a night at the casino. Same with the sic-bo. It’s one of the most rigged on the site. I dare you to put money on a set of triples, it’ll sweep all of your bets and then as soon as you stop betting on it, it’ll come up immediately after. Call it a fluke but when it happens a few times then you’ll realize the type of rigging this website uses. Gambling odds are bad enough. I just can’t believe that our own province would rip us off like that. They get enough from our taxes, don’t they? But… I guess that’s why they call gambling the “stupid person tax”.

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  214. I had 100$ in my account. Sent them a direct deposit form from my bank and they denied the deposit 2 days later saying there was a missing number on my form. SMH. needless to say, I have spent the 100 and after months of playing occasionally (15$ here and there) I have given up on winning. It’s a scam. Save your money.

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  215. totally fixed – you cannot win – if you win you cannot get your money

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  216. I really like this site. I play slots. I have limited to once a week to play. I love how you can set limits here. Sometimes I win, sometimes I lose. I like the slots cause they are the same as the casino. Microgaming slots are all over the internet and it’s fun to play something different. My withdrawals are always in my account 2 days later. I really cannot relate to any of the haters or the people saying this site is a scam.

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  217. I have made a living off this site its the best thing to happen to Ontario, I’m pulling a average of 1200$ a week in, give it a shot trust me.

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  218. I would caution people to play this game. Inside of a week, 500 bucks gone and very quickly. I don’t think the 97% pay out if accurate at all. Do not play here, they are scamming for money. No chance of winning and no promotions to keep you even trying.

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  219. If it pays for the first time you join this website (decent win)…cashout and never return. Else, you’ll become depressed and stuck in same amount daily with no ups in winnings but down. If you do win after losing, guess what? You’ll be back to the same amount you were days/ months ago. Only thing left for you is to either cashout and never return or lose it all and be happy that this soul sucking habit is over. I’m rather happy that I lost and asked them to close my account for once and all. This made me depressed, seeing stuck at same amount for 2+ weeks and it would go to losing $800, then next day again back to $900 (repeat cycle). At least, real casino pay, compared to this pathetic website.

    All their slots/table games are rigged to the max. My experience after 2 months on this website. They will make you lose 90% wins of your total one day and give you back next day thinking you won. You will basically be stuck at the same amount for all the time you play.

    Only time it pays is when you join to make you stay, after is only losses on any table games/slots. Did I mention? Depression because it makes you be stuck around same amount and your brain will trick you to play this all the time thinking you’ll win. Except, you’ll lose and the so called win will be where you actually started. Repeat cycle of lose and back to where you started.

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    • The payoff rates of 90% on most slot games are a total lie. Having played for months on these games, if the payout rates get even near 50% it would be a total miracle. It would seem the government is addicted to the revenue from gambling and any kind of oversight or regulation is not wanted. Avoid playing with your hard earned cash; use the play for free mode and see how they will steal from you. As a harmless pastime, playing with fake money can be OK, but please do not let them steal your savings. Right on. A government scam. Do you think there would be an information website available to the public that showed the ACTUAL % of casino take on all games; not bloody likely and if done the numbers would be fiddled!

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  220. Blackjack is a joke. I tracked 200 hands and won 21% of time drawing on 16 and standing on 17. Dealer 92% of time got 17-21 off of deal. If he did get a bad starting hand (12-15) he would get 3,4 or 5 cards to 21 a whopping 21% of the time. Rigged.

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  221. Lost about 8000 dollars, playing on this site.

    The odds are insane, black jack dealer always gets between 17 and 21 whenever you bet 10 dollars or above. Its gamed so that you will always lose.

    Being a govt site we cant expect much, but how can they make an online casino with such insane bets and advertise to attract people.

    Only good thing is you can buy lottery online. Play in real casino.

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  222. Absolutely rigged… This is the worst online site I have ever played on. Blackjack dealer draws over 17 and under 21 ninety percent of the time. I played 21 hands and lost 20 playing blackjack percentage… draw under 16 and stick on 17, dealer drew 4 hands to twenty and a whopping 5 blackjacks… I lost every hand 18 to 20… bullshit. Twice I split on dealer 5 or six with eight or better pairs and drew eighteen or better on both hands to lose to a 4 or 5 card draw to 20 or 21… in 21 hands the dealer busted twice. DO NOT PLAY FOR REAL MONEY!

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  223. The dealer has at least 20 every single time. It doesn’t make any sense. I’m a licensed blackjack dealer and I have never seen any one get these kinds of hands.

    I’ve played this site for about 2 years and have never won more than 100$. Save your money, it’s not even fun.

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  224. Not a good site…….no big wins and no bonus that comes up… Seems very fixed, just tried for the first time and lost 400 bucks in a matter of a half hour. Not a fun or fair site at all… One might expect to go up and down, but this site just takes you down. Guess from a government run site…what can you expect…. Sadly, won’t be playing again..just not worth it and it seems very fixed..

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  225. This online “casino” is the most messed up thing I have ever encountered. You’d be surprised how blatantly obvious the scam is here. Just a small example: I win a $5 bet in BJ, ok cool. I win another, ok wow very lucky. I up it to $10, dealer pulls 5 cards equalling 21. Ok whatever it happens. Then it happens again. And then again. and then again. and then AGAIN. AND THEN AGAIN LOL I CAN GO ON FOREVER WITH THIS. This is me literally every second hand “Ok the only way I can lose money is if they pull a 21…WTF HOW?!” It’s just so hilarious. I’m not going to lie, I lost a lot of money. It took me a while to believe that a “legit” online casino is this bad in terms of scams but damn I’d pay double what I lost just to make sure no one else plays this crap and just go to a real casino. Btw, this happened in all the table games, not just black jack. PLEASE do NOT play anything on PlayOLG…Please…

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    • Bodog blackjack is the EXACT same way.. Its completely a Scam. 90% of the time the dealer has a bust card they pull 21… or you have 18 they are showing a 7, they had a 2 under there and pulled 19 about 4 out of 5 times. The other time? They had an ace for a push.

      Bottom line DO NOT PLAY BLACKJACK AT ONLINE CASINOS you are better off playing the slot machines.

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  226. Seriously the worst gaming app ever!! Most games are lame and outdated, its super slow, games literally take forever to load. Every 10 spins or so error messages come up, it freezes mid spin or takes super long for the spins to stop and you have to reload. Deleted App immediately after 1st use. No thanks OLG! Talk about Crash and burn.

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    • You can play online on a PC which has a lot more games, it’s not just an app

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    • I called them and someone told me the odds are different when you play for real and play for free how messed up is that

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  227. Definitely a scam, playing fast poker. The dealer won 95% of the games. I was lucky to get 1 flush, but the dealer received 4 straight flush two of them in a row. I would not recommend this site to anyone.

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  228. This site is the worst, and its definitely a scam. Blackjack the dealer almost always gets a 20, or 21, especially after you increase your bet. Its like clockwork you can predict. Its so scammed it unreal. I counted the dealer had 19,20, or 21, 20 hands in a row, just busting once. The average hand I had was 13 14 or 15. Its absolutely ludicrous if they think we cannot tell its a scam. The slots are just as bad. As if their software makes you lose. Its not real odds. The winning is controlled making this site a scam. Not random.

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    • I got the same.
      20 21 19 ALL THE TIME!

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  229. Poor gov controlled crap! Games don’t work, login is off, deposit problems…bla bla bla – RIP off OLG! You Love taking $$ but comes time pay? Not happening! Typical Gov scam for your hard earned $$$
    AVOID THIS!! Go with the other online slots!

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  230. Alot of issues recently if you try the promo it’s a match so you have to deposit it doesn’t work but they still deposit your money if there’s a code put in it’s because the customer wants that product and should have the option to. Go elsewhere be notified it’s not going to work not received into depositing cash. Also recently the slots will lag if a spin looks good acts like it lost connection happened on every device and wifi or data no difference. At one time I had a game frozen I let them know they kept giving me things to try went on forever cost tons in data also the spin was stuck there it was a good one never got what he screen shot showed got what the spin was worth. No offer for any compensation for the run-around or data i play for fun don’t really care but I am aware they are scamming it’s obvious. I am a good customer and dislike having to deal with customer service I rarely even return products if I made a mistake but they have zero customer appreciation and if you don’t like being ripped off I’d say stay away I use them but o could imagine if I was a let me talk to the manager type I would be very disgusted I am and I’m pretty laid back kinda makes me sick.

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  231. Site is rigged. Avoid anything from OLG. Unlike walk-in casinos where every machine has a different payout %, PlayOLG uses an algorithm. No matter which game you play the algorithm will adjust the payout % to you’re play style and bets. If you’re losing, its because its purposely making you. It’s not random. Changing the game won’t change, the algorithm is universal across the site.

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  232. NOT WORTH YOUR TIME OR MONEY! Far too many red flags when playing. The higher you bet, the less return you will. As soon as you decrease your bet, you get a bonus. Played 500.00 and lost it all in 15 minutes with bets below $4.00. If you want to play, find somewhere else. Keep in mind that the OLG is likely audited by another Ontario agency.

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  233. I have a problem loading their games all the time. I have tried other browsers and they still have the same problem. I have played other casinos and I have no problem whatsoever. It must be their poor setup.

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  234. When you first sign up you will win. This will slowly shift to you never winning again. How are they not being investigated is beyond me.

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    • This seems 100% true.. I first started deposited $50, won $400 almost within 20 minutes! Withdrew the money which I am still waiting for..how the hell in this day and age can an interac transaction take 1 week? screw off…

      Also after winning the initial $400 i put another $100 back in, lost within about 5 minutes on a $2 slot, another $50 lost in about 3 minutes etc did this about 4 times since the win and just went straight down every time. Luckily they didnt get all my winnings back but it seems pretty obvious

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  235. Such a scam! Every time I increase the bet, the dealer all of a sudden gets blackjack or 21 over and over again. Unbelievable and so disappointing that I fell for this.

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  236. Very poor slots. Bet real money on a number of occasions. Don’t waste your time or money. If you want to lose fast, then this is the site for you. Bonuses are rarely good, and hard to come by.

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  237. Terrible site. Played slots for 3 min on $30. Biggest win i seen was $1.20, GOT 1 bonus…. won .13 cents.

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  238. If u don’t mind and have fun losing play OLG slots is perfect for u. For example just put in $140 betting 60 cents lost it in 10 min that’s pretty much what you’re going to get from this sight u would think with all the money I lost they would give me a bonus but nothing

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  239. You never win! Might as well dump your money in the trash if playing the online slots. You lose so much with this it becomes boring.

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  240. When it first came out it seemed ok…. I would deposit my limit and I would sometimes double or triple deposit but Im a gambler so most times I played it out for the loss. But then I started cashing out a few times.. but the wins came even fewer…. It has now been almost 6 months and I never get more than a few dollars above my deposit at any time and I have not even had the chance to withdraw as I never get anything.
    IMO the site learns your play style, habits and cash out threshold.
    Avoid this site, except to buy lotto tickets.

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  241. Yup. PlayOLG is not random and that algorithm kicks in fast to keep you losing. I joined because they got rid of lotto advance and promoted PlayOLG as the alternative. Unfortunately, like with their empty promise of progressive jackpot games “coming soon” for well over a year, there is no lotto advance option. You can only buy tickets for the next lottery. Stay away.

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  242. AWFUL! I will never use PlayOLG ever again! I enjoyed playing the Cleopatra slots and every once in a while would get the 15 free spins bonus. Made things interesting and fun. Two years later and it seem’s as though things have changed. You can spin over a 100 times and get nothing at all! It just takes and takes and takes. Most games are like this now. Done with it! Now trying to figure out how to close the account for good.

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  243. Only thing worth spending your money on is buying your lottery tickets online. Stay away from the online slots the software is laggy & most of the time they wont even load just shows a black screen. The payouts are also rigged the online slot will do anything it can to make you not get any big jackpots you only win few cents.

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  244. Robbery at its finest! While playing I got kicked out middle of slot game 20-30 times had to log back in to be kicked out again and again, how can you enjoy playing never mind win anything. Then contact customer service they said it was the web browser that I was using had update issues.
    The thing that bothers me is they tell you this after you lose your money no warning just pure robbery.

    Pretty bad when OLG is a Canadian government operated. Remember to use the right browse. Who knows which one is right, the only thing for sure is that say goodbye to your money. That’s my personal experience with OLG online.

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  245. This site is rigged. So many times on your last spin b4 your broke it will hit something decent. This is to ensure you come back after they take your money. My first deposit I won a good amount. After that, nothing. Same on my wife’s account. Same trends. Give it time, they will be exposed.

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  246. I got a 500 bonus promo code in the mail. I registered and logged in and played slots with it. I got up to 1300 then back down to 400 before my bonus was converted to cash. I withdrew it. It hasn’t come yet, but I expect it will. All through my bank account. No credit card or deposit was required. The promo code was a bonus jackpot for those with a winners circle card..

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  247. I played it when it first open it was semi alright. But 1 or 2 years pass as of right now the site is rigged sooo bad playing blackjack. I am a professional player and i can tell you its rigged badly and if they can rigg this what makes you sure the lotta isn’t rigged as well.

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  248. I have played this site and the bonus almost NEVER comes. The only game that gives it once in a while is BIG VEGAS. But don’t bet more than minimum wage or you aren’t going to win anything or get in the bonus. It’s sad that a Canadian online casino can’t compete with other casinos.

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  249. PlayOLG = ONLINE CASINO JOKE.

    I had my last fill with OLG. Lost $500 in less than 30 mins of playing their “NEW GAME LOBSTERMANIA 2”. I didn’t even hit 1 bonus. The highest combination of win I got from that game was $14. Every time 2 scatters would come, the third one line it was nowhere to be found. Next spin? oh look, no 2 scatters, but the third line there’s a scatter. LOL. Some of the games say they payout average a 94.1% or 95% or 93.blah blah % of all money wagered. So I had a chat with “live chat” and my oh my, customer service level is worse than the bad luck I had on the site. Now for whatever reason, you cannot copy and paste their chat, neither can you save the chat. So, I took screen shots bits by bits and TADAH I have the whole conversation. Too bad there’s no upload option here so I could show how terrible this was. But this is what they said in their words: “You must understand that when initiating game play on any gaming website, the house will always have the advantage. The odds of winning very from game to game. I would advise reading the game rules and investigating before initiating game play” AND “somethings to keep in mind. Some people will win, but the house advantage means that the longer you play, the more likely you are to lose money”. LOL WHAT? I hardly even played for an hour, they took $500 in 30 mins. IF ANYONE IS REVIEWING PLAYOLG.CA CASINO WEBSITE, PLEASE PLEASE READ THE REVIEWS BEFORE YOU MAKE A BAD DECISION. I WISH I DID THAT.

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  250. OK, so I started playing here a few months ago. Games are ok, withdrawal process is not very welcoming. If you pay using your credit card the withdrawal should be put back on the credit card, or bank account. Only one choice here, bank account.
    So I have had some problems signing into my account the last few days, seems OLG doesn’t recognize my IP address anymore. They recognized it when I made my deposits. Rogers uses both V4 and V6 ip address, OLG only recognizes V4 ip address. Therefore, I am locked out of my account. So I do the live chat thing on line with OLG, spoke to Juares, he was no help what so ever. So I ask him with whom shall I speak with to get service? He says the player support team, so I ask, then who are you? His response: the player support team……..I asked him what he was smoking? He tells me to talk to the player support team for service and that is who he is suppose to be. But he is of no service at all. Rogers is using updated technology and OLG is not. So I will close my account when I can sign back on and advise everyone I know that this is one of the worst sites I have ever played on, and customer support team, they are no support at all.

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    • The customer support is hilarious. They don’t know anything.

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  251. They sucked! Their games suck! Suck you right in to loosing real fast. I got a chance during my last two months to play on the Quebec provincial site, Espacejeux, and won $10,000 the first nite and the money was in my bank in 3 days!! The next nite, $500! Their games, their organization much better software, chances and progressive jackpots. Now in Ottawa, I cannot play anymore, dammit! LOL! This PlayOLG again sucks!

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  252. Deposited 75$ .. went to my usual game of choice (Roulette), lost 56$ in 3 mins of absolute silence. Spent the rest on LottoMax. 10/10 would buy Lotto tickets again. Table/Slots games are un-inviting and extremely boring to play. I would Trust that its not a scam a little bit more if they at least had Live Dealers.
    {I AM NOT SAYING THIS SITE IS A SCAM}
    {I JUST THINK IT NEEDS SOME WORK TO MAKE IT MORE ENJOYABLE TO PLAY}

    Online Casino’s have higher advantages over Players such as IP connection issue’s. Essentially, they claim you have poor connection and as a result the Bet was forfeit. Typically happens when you have a lot on the line. You CAN get your original bet back provided you have all the necessary proof needed.
    Bonus Money on Deposit’s are a SCAM. Good luck playing through a 50x wager rollover. On a deposit of $100 you can expect to wager at least $5000 before having any chance of a withdrawal. Not to mention the VERIFY ID process that comes with your withdrawal. Hope you read the Terms and Conditions thoroughly friend.

    My advice is steer clear of Online Casino’s. You will get a much better experience at an actual Casino (Win or Lose). How ever I do enjoy the accessibility of these damn online casino’s and continue to play them myself.
    ~I’m a Hypocrite big whoop~

    Google~Known SCAM Online Casino’s~ before signing up to one and go through AS MANY reviews as possible or else you’ll end up writing a review of your own and going off on a rant just like I did.

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  253. I haven’t deposited at Playolg.ca as they don’t accept my bank…Second if I did it would be minimum as very low rtp games. The site already seems old and outdated I do not think they put much thought in to the site. Playolg.ca needs to be competitive, but there way behind in times and clearly do not listen to what there players want. Im rating it compared what else is out there and based on that they only get 1 star…

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  254. Scam stay away. You only win few cents on the online slot machine you never win anything big even if you know how to play & are a professional online slots is so rigged you will blow all your money. You have more luck in a real casino. Only thing that site is good for is buying lottery tickets

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  255. The birthday bonus money they give you is not real money, it’s fake! You can’t withdraw it even if you win. You can’t withdraw bonus money because it’s fake money.

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  256. Tried my luck with Triple Diamonds, this game sucks, won a little but lost a lot, I mean a lot.

    They seemed to improve the winning combination a bit by increasing the small winnings by a few cents, but then rob you back with weird odds that I’ve never seen. The reels stopped unexpectedly when it should be a big win, but it seemed to be in total control by the software.

    Bottom line, you can’t win with the preprogrammed stuff, I am out of PlayOLG.ca their games sucks big time, you only lose.

    It is a truly scam.

    Good luck to all who stay.

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  257. Most of their slots online are laggy as F**k
    They are often not working properly or not at all even if you have a really high end computer.
    Only thing that is worth spending you’re money on that site is the lottery tickets, stay away from the slots & other games.

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  258. I play the OLG games and I have won at most $9000.00 and did a withdraw. With no problem at all.

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  259. All the games are a scam, they don’t win anything more than 5 cents. And lose every penny you put in for virtual money, and it goes up and down like water. Not even on a lucky day you will loose all your money. Don’t play at OLG. Big scam.

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  260. Fraud and scam.. when you ask for withdrawal they will start sending you email that the withdrawal is declined or issue about your account will be suspended..After you lost of money they don’t care anymore.

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    • True, they are scammers. I asked for a withdrawal and they suspended my account. Customer service was rude and they wouldn’t put me through to speak to a manager. I ended up after arguing with them for 2 weeks, made a complaint with AGCO. Within 2 more weeks my withdrawal was in my account. Most frustrating experience ever.

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      • Hi Beth, same thing here except AGCO still has not given me an answer. PlayOLG is quick to take your money, but not to give it out. I am hoping for a favorable decision.

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  261. Playolg.ca is a scam. I spent $500 playing single zero roulette and it turned out after talking with customer service they modify the odds on the game from the true, real probability you get in regulated land casino to something else and hide the disclosure on the site. Fraud and a scam.

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  262. I played for 7 months now it says my pmt info is not registered. customer service is like talking to stone walls…dumb and dumber

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    • How much was your win? I’m nervous now. Does anyone have an update on how long it took them for a $9000 win or a larger win?

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PlayOLG Exposed — Only for Ontarians

PlayOLG Review

Canadians seem to love their lotteries, and they’re always on the lookout for an online opportunity to play some local or national games.

PlayOLG is one such opportunity. OLG Canada is advertised as an online lottery and casino portal. It means you have a wide range of games to choose from. While the gameplay opportunities are quite diversified, however, some restrictions abound.

Today’s review of Play OLG is dedicated to both the opportunities and the restrictions you need to familiarize yourself with before making good use of the platform. Let’s get started.

Games at PlayOLG

PlayOLG offers the chance to buy tickets for two national lottery games – Lotto Max and Lotto 6/49.

There are also instant digital lottery games. These are reminiscent of scratch-offs, but they’re executed in a digital version. You can play without spending money to test out each of these games, decide if you like it and if you’re going to spend money on the opportunity.

PlayOLG also features a good selection of classic casino games you can play without leaving home.

When it comes to the cost of using the service, let’s check out if PlayOLG is worth a try.

Take Lotto Max as an example.

The good news is that PlayOLG is a regional and authorized retailer. As a result, the lottery tickets cost the same amount they would if you went out there to an authorized Canadian vendor and got your paper ticket.

In this sense, you can rest assured that OLG lottery playing opportunities are as affordable as all other methods for playing Canadian lotteries. You can go ahead and give this service a try without worrying that you’re going to get ripped off.

Who Can Use PlayOLG?

To register, players must be 18 years of age or older (19 years for casino games) and a resident of Ontario.

Because there are some restrictions and requirements for registering and claiming prizes, players also need to reside in Ontario at the time of making the purchase.

It means that Canadians living in other parts of the country, as well as international players, cannot use the Play OLG service to acquire lottery tickets.

Keep in mind that the information submitted when registering for your PlayOLG account will be verified upon winning more substantial sums. Thus, as tempting as it may seem to provide false information and access the goodies inside the portal, you will still be incapable of cashing out funds through the submission of misleading info. Just don’t do it!

Withdrawing Your PlayOLG Winnings

There are no fees or commissions for getting your winnings. The Play OLG team will send you an email if you’ve won, after which you can go ahead to decide whether you’re going to withdraw or if you’ll use the money for the purchase of additional tickets and gaming opportunities.

Players can use Visa, MasterCard, and Direct Debit Cards to deposit money to their account. There is a minimum deposit of CAD 15 and a weekly maximum of CAD 9,999. The minimum amount for withdrawal is CAD 5, with no maximum amount.

To withdraw money from your account, you will need to verify ownership of your bank account, and this is the sole method that can be used to cash out prizes you have won.

There is a minimum of five dollars that applies to withdrawals. If you have a smaller sum in your account, you’ll have to wait for an additional win. There is no maximum limit when it comes to a single withdrawal.

Anyone who has won a more considerable amount should be prepared to provide additional documents like a national ID upon request.

Who Is Behind PlayOLG?

Playolg.ca is owned and operated by the Ontario Lottery and Gaming Corporation (OLG), which is an Operational Enterprise of the Ministry of Finance.

OLG Canada was founded way back in 1975, and its current revenue surpasses 6.7 billion dollars per year! Currently, OLG is responsible for the organization of lottery games like Lotto 6/49, Lotto Max, Ontario 49, and Lottario. The company also holds daily draw games (Pick 2, Pick 3, Pick 4, Daily Keno, Mega Dice Lotto, etc.), sports gaming, and casino gaming.

The modern OLG resulted from a merger of the Ontario Lottery Corporation (OLC) and the Ontario Casino Corporation (OCC) in 2000. The combined entity became known as OLGC (and later on OLG), and today, it employs more than 8,000 people throughout Ontario.

All of this info means you can rest assured that PlayOLG is entirely legitimate. There have been numerous OLG winners through the years, and their identities can be verified. There are also national and local Ontario regulations that determine how the company and the website operator. OLG Lotto’s online ticket buying portal is legit, and there are detailed terms and conditions bound to protect the player’s interest. Just to be on the safe side, it is a good idea to go through this documentation before signing up for an account and starting to play online.

Other Bits and Pieces

OLG Lotto is fun and easy to use. Once you create your account, you’ll be free to deposit funds and start benefiting from the numerous ways to test your luck and win some cash.

One final interesting thing we need to point out is that Play OLG occasionally makes promotional campaigns available to its members.

Currently, there is a welcome offer that entitles you to 10-dollar cash back after you spend 15 dollars on the buying of tickets and other games of luck.

There is also a Play OLG starter package (the company will match the size of the first deposit that you make) and promo coupons you can redeem upon signing up.

To find out what offers are currently available to Play OLG members, go to the “Promotions” section of the website.

Would you mind rating PlayOlg.ca?

The Bottom Line at PlayOLG.ca

Whether you like Lotto Max, Lotto 6/49, or other games of luck, PlayOLG may be the right choice for you. The portal is well-made, and a national entity operates it. You can rest assured that your money will go towards the acquisition of a ticket, and in the event of winning, you will receive your payment.

Some limitations decrease the attractiveness of the website, so let’s summarize the pros and cons.

Pros:

The official website that runs under national and local Ontario regulations

You can play national lotteries, instant games, and casino games

There is no markup; tickets cost exactly what they would in a local retail agency

Easy money withdrawal and deposit processes

Players are entitled to various kinds of promotions and bonus offers

Cons:

There are only two national games available for purchase

Local Ontario games and daily games are not included in the portfolio

You have to be a resident of Ontario, and you have to be in Ontario to play physically

Some detailed identity verification procedures will have to be completed after winning larger sums

These guys get a thumbs up for people in Ontario, Canada – and a thumbs down for the rest of the world. It definitely would be a convenient way to play in the heart of winter. Still, anyone looking for a ton of diversity would not be too satisfied with the limited options that Play OLG has to offer.