Lottery24 Exposed — Fee Plus 5% to THEM
Looking at Lottery24.com, the site seems straightforward forward offering an online service for players to purchase lottery tickets. It’s not until you get into the nitty gritty small print that things like their fees and percentages of tickets that they take that you start to see the bottom line. I dug into researching this online lottery ticket provider to find out if they are real and how good they are.
Which lottery service is better? 24Lottos or Lottery24?
Who is Lottery24?
Lottery24.com is a lottery ticket provider for lotteries based all over the world. The copyright of their site is attributed to Prudential Investments Limited (weird but not suspicious). Their main office is located in London with operations in Cape Town (South Africa), Malaga (Spain), Milan (Italy), London (UK), and New York (US).
What is Lottery24.com?
Lottery24.com is a service that purchases tickets for seven lotteries (UK Thunderball, SuperEnaLotto, UK National Lottery, etc.) by their staff for players located anywhere in the world. The registration process to set up an account is very straightforward. After purchasing your lottery tickets online, Lottery24.com sends you a scanned copy.
So Why Does Lottery24 Do It?
Lottery24.com is upfront about how they make their money. For each ticket you buy, Lottery 24 charges you one additional £1 which is used to cover the costs of running the website and other service fees. 1% of every prize goes straight to the syndicate manager (guess that is the person who runs the office in the respective country where the ticket is sold) while Lottery24.com keeps an additional 4% as a service charge. Hang on – they call this person the syndicate manager. Okay, I did find it funny when they rationalized the exact percentage that Lottery24.com keeps. They claim that they are required by the law to own a percentage of every ticket, so they have no choice but to keep this amount.
No Live Customer Service at Lottery24.com
There is only one way to contact Lottery24.com with questions or issues, and that is through their online form or an email address. There is no telephone number though they do provide a head office address in the UK for snail mail. I can’t imagine waiting that long for a reply, especially if I had a problem. There is a little box down the right-hand corner that says “Offline Message,” but whenever we checked, they were offline.
Their online support provides a confirmation that your request has been sent but also confirms that it could take up to 48 hours for them to respond. They do carry an auto-reply confirmation to the email address you have indicated, though it has no reference number or information regarding what you asked in the first place. I could see forgetting what I’d asked by the time I got the answer. I can see going to another website to purchase online lotteries before I got the answer!
Complaints at Lottery24.com
These guys are either impeccable or have an excellent reputation management service working for them 24/7 because no complaints surfaced. I’ll keep digging and keep you up to date with my findings, but since there don’t seem to be any scam alerts or red flags.
They notify winners via email for amounts under €50,000 and by telephone for jackpots that exceed this sum, but then again, they do have a vested interest with their 5%!
Why You Should Register with Lottery24
Scanned Copy of Tickets
Why You Shouldn’t Register with Lottery24
Fee plus 5% to THEM
No Live Chat or Telephone
Is Lottery24 Legit?
I don’t like the fact of paying double the amount lottery tickets cost in traditional retail outlets, and I’m not thrilled with the 5% commission, but at least they don’t hide these fees. Considering the cost of getting on an airplane to go purchase a ticket, the fees and commission do look reasonable.
We can’t in all truth give them a thumbs up. They appear professional and legit, and they are clear about what they charge. I like that. But I would be more comfortable having other ways to talk to them if I had a problem.
I have to sorta agree with the 5% commission though I think it should only be on say a threshold of $1,000 or more wins. These guys are already getting a hefty cut when you purchase tickets. It’s only when the amount gets up there that there is more work to collect winnings. Guess it would be a bit confusing if the threshold changed for each lottery.
Dear Charlie, Thank you for your review. As every other business who`s reselling a product we have to have some commission in order to make profit, and don`t forget the hefty bills of bank and legal fees we have to pay after every winning. But what is that 5% when you win the lottery jackpot right? We wish you luck!
Hi. I have been using lottery 24 for about 3 mths now. First 2 mths all was fine and they deducted the amount I indicated. Of late they are taking this amount off twice for the same lotto. Only thing they do is they change the amount slightly. Can you help and explaining why they have started doing this. Is it a scam?
Dear Nic, Maybe you subscribed the ticket for more than one draws. You can always contact our customer support team if you have any questions or need clarification with purchases. Kind regards
HI so are you saying that the Lottery24.com is a scam. People should not purchase tickets?
Hi Steve, we didn’t say it’s a scam, read the review once again. You can buy the tickets if you are fine with their fees. Daisy
Dear Steve, I can assure you that Lottery24.com is a licenced and legal, you can find the company details on our website.
I have played with Lottery24.com for many years without experiencing any problems. Although certain things have changed since the development of their new site:
1. You no longer get a scanned copy of your ticket
2. It would appear that you no longer have access to the Millionaire Raffle. I believe that this inducement was introduced when they implemented a fairly hefty price increase?
Lottery24.com is not so lilywhite. I have used them for a while without any complaints until they moved to the new website. I registered and went though all steps required. When I bought the ticket an error message appeared indicating that the transaction did not go through. I immediately mailed them to alert them about this. But, the money went off my credit card and no Lotto tickets in sight. Up to this point, they did not even acknowledge the mail I sent and there is no other way to make contact with them. I will not use their site again!
Dear Elsa, we are sorry to hear about the issue, we hope it got solved at the end. Unfortunately when a website gets an update, technical errors can happen, which we try to solve as soon as possible. Wish you all the best!
Dear Elsa, unfortunately technical problems can happen when updating a website. We are sorry to hear that you didn`t get a prompt answer for the issue, and hope it got solved! Kind regards