Looking at Lottery24.com, the site seems straight forward offering an online service for players to purchase lottery tickets. It’s not until you get into the nitty gritty small print that things like their fees and percentages of tickets that they take that you start to see the bottom line. I dug into researching this online lottery ticket provider to find out are they real. How good are they?
Who is Lottery24?
Lottery24.com is a lottery ticket provider for lotteries based all over the world. The copyright of their site is attributed to Prudential Investments Limited (weird but not suspicious). Their main office is located in London with operations in Cape Town (South Africa), Malaga (Spain), Milan (Italy), London (UK) and New York (US).
What is Lottery24.com?
Lottery24.com is a service that purchases tickets for seven lotteries (UK Thunderball, SuperEnaLotto, UK National Lottery, etc.) by their staff for players located anywhere in the world. The registration process to set up an account is very straightforward. After purchasing your lottery tickets online, Lottery24.com sends you a scanned copy.
So Why Does Lottery24 Do It!
Lottery24.com is upfront about how they make their money. For each ticket you buy, Lottery 24 charges you one additional £1 that is used to cover the costs of running the website and other service fees. 1% of every prize goes straight to the syndicate manager (guess that is the person who runs the office in the respective country where the ticket is sold) while Lottery24.com keeps an additional 4% as a service charge. Hang on – they call this person the syndicate manager. Okay, I did find it funny when they rationalized the exact percentage that Lottery24.com keeps. They claim that they are required by the law to own a percentage of every ticket, so they have no choice but to keep this amount.
No Live Customer Service at Lottery24.com
There is only one way to contact Lottery24.com with questions or issues, and that is through their online form or an email address. There is no telephone number though they do provide a head office address in the UK for snail mail. I can’t imagine waiting that long for a reply, especially if I had a problem. There is a little box down the right-hand corner that says “Offline Message,” but whenever we checked, they were offline.
Their online support provides a confirmation that your request has been sent but also confirms that it could take up to 48 hours for them to respond. They do carry an auto-reply confirmation to the email address you have indicated, though it has no reference number or information regarding what you asked in the first place. I could see forgetting what I’d asked by the time I got the answer. I can see going to another website to purchase online lotteries before I got the answer!
Complaints at Lottery24.com
These guys are either impeccable or have an excellent reputation management service working for them 24/7 because no complaints surfaced. I’ll keep digging and keep you up to date with my findings, but since there doesn’t seem to be any scam alerts or red flags.
They notify winners via email for amounts under €50,000 and by telephone for jackpots that exceed this sum, but then again, they do have a vested interest with their 5%!
The Bottom Line on Lottery24
I don’t like the fact of paying double the amount lottery tickets cost in traditional retail outlets, and I’m not thrilled with the 5% commission, but at least they don’t hide these fees. Considering the cost of getting on an airplane to go purchase a ticket, the fees and commission do look reasonable.
Scanned Copy of Tickets
Fee plus 5% to THEM
No Live Chat or Telephone
We can’t in all truth give them a thumbs up. They appear professional and legit, and they are clear about what they charge. I like that. But I would be more comfortable having other ways to talk to them if I had a problem.