National-lottery.co.uk is a site that offers online access to lottery tickets, scratch cards and instant games if you’re a resident of the UK or Isle of Man and actually there. That’s very clear on their website. They have been operating since 2004 and is owned and managed by the Camelot Group. 50% of all ticket sales goes toward prize money with 28% to charitable causes.
Games at National-lottery.co.uk
There are a variety of lotteries to play, including EuroMillions. In the National Lottery, players get to choose 6 numbers between 1 and 49. Winners have to guess at least 3 of the numbers to win a prize. Should the jackpot not be won that week, then the it is rolled over to the following week. Registering is straight forward, but they do not accept credit cards and they only accept debit cards registered in the UK and Isle of Man.
National Lottery Customer Support
National-lottery.co.uk’s customer support can be reached through email, telephone and snail mail. There is no live chat service which rather frustrating. It is interesting to note that they actually have a complaints procedure under their ‘Contact Us’ page. The absence of Live Chat will be frustrating, especially for new players who want to get started and have questions that need immediate answers. It can be intimidating the first time a person has to enter personal details into an online system.
Complaints at National-lottery.co.uk
We searched Google for complaints on the National-lottery.co.uk and found nothing. We did find a high number of fraudulent emails using their name in circulation. These appear to have started in 2010 originating in India. The emails advice people that they have won a lump sum in the UK National Lottery. But this isn’t actually National-lottery.co.uk’s fault and it is simply people taking advantage of their good reputation. [complaintwire.org]
Some sites went on to comment on National-lottery.co.uk’s customer support lack of response on this issue [forum.aa419.org]. They could have been a bit more sympathetic and appreciate that people were notifying them of the issue.
My personal favorite was ‘Customer Service is Diabolical’ referring to the frustrations of getting answers from Customer Service on timing out when putting money into the players account [reviewcentre.com].
Instant Games Instantly In Question at National-lottery.co.uk
We have found there to be several reports questioning the legitimacy on certain Instant Games, such as Hangman where the exact same letters appeared twice in a row [reviewcentre.com] but we’re not sure whether this had something to do with the session expiring. There were enough complaints to consider there might be an issue here.
The Site at National Lottery
On the bright side, the site is well-regulated and secure and the graphics and information provided is thorough and useful. Results are updated with great efficiency. The site allows people to play as an individual or join a syndicate. This theoretically increases your changes of winning. Weekly prizes always exceed £1 million and the rollover has even reached £14 million.
The site also offers a page for unclaimed prizes dating back to December 2011 so if you find that old ticket lying around, there is a place to check if you won!
National-lottery.co.uk’s Charity Side
The 28p from every £1 spent on a lottery ticket goes to a variety of charitable causes, including promoting local athletes for the Olympic Games. A full list can be read on their site. Camelot (that’s the owner of this site) aims to “maximize returns to society in the most efficient and responsible way” It’s not just the 28p that this involves but also the 12% lottery duty that is paid to the government. That means 40% of total sales goes to the greater good!
The Bottom Line
We thought that National-lottery.co.uk offers a complete package for UK residents resident in the UK or Isle of Man – and are actually there! Theoretically, the more people that play, the bigger the winnings and the more that goes to the charity side. Then again, this is UK lotteries for UK residents.
Official Government Site
UK Residents Only
No Live Chat
For UK residents who are in the UK, the site is easy to use, friendly and secure. Just stay away from the Scratch Cards – for now.