MyLotto.co.nz opened its doors online to the general public in 2008 and is owned and managed by the NZ Lotteries Commission of New Zealand. The site offers up nine lotteries (don’t even try to find something like Mega-Sena, EuroJackpot or UK Thunderball there) all based in New Zealand. Wednesday’s weekly draw is the big one and is televised live by a major NZ TV station. Participation in any lottery offered on Mylotto.co.nz is restricted to players resident in New Zealand that have a valid bank account in that country. That does include Australians who are working and/or living there, but it stops there. No other nationality or anyone in another country can play.
Playing at MyLotto.co.nz
Registration at MyLotto.co.nz appears to be quite a task and can take up to 10 minutes. Support is offered throughout the week, with extended hours offered over the weekend to cater for lottery draws. Winnings can only be sent directly to a player’s bank account and not through credit/debit card. Responsible gaming procedures are highlighted, and MyLotto.co.nz has opted to limit spending to no more than NZ$150 per week and NZ$300 per month for everyone. Depositing to your account is easy through Visa, MasterCard and Direct Debit.
Check your Inbox for MyLotto
If a player at MyLotto.co.nz wins a prize exceeding NZ$1, 001 (estimated US$850), they will be informed by email. Winnings below the NZ$1,001 threshold will be automatically credited to the player’s account. Most people check their tickets themselves and MyLotto.co.nz provides a telephone number so you can contact them.
Customer Support at MyLotto.co.nz
Customer Support options are available by a free telephone, fax, post, and email. They don’t seem to identify the specific time that they can be reached by phone but it is implied that it is business hours. At the same time, they do mention being available for extended hours during the weekend.
MyLotto Customer Concerns
Our team noted some players say when MyLotto.co.nz’s system can be slow especially when processing credit card information It does offer a download tool to speed this up, but this has caused some suspicion amongst wary users. Overall connection and stability of the site were also put into question [nzgeek.org]. There is no question that everyone on our team that went through their website, found it very slow to move through the different pages. It was frustrating!
We also noted that MyLotto.co.nz had used PHP List as their mailing list software which makes it susceptible to spammers as it is an open source software [geekzone.co.nz].
Customer Complaints at MyLotto.co.nz
Our team was not able to find many complaints, but the comments we did find were serious allegations regarding security breaches which should never be permitted on an official government-sponsored website. Remember, the NZ Lotteries Commission manages MyLotto.co.nz. You would expect that any platform to secure a site would be a priority.
General Issues re MyLotto.co.nz
It seems strange that MyLotto.co.nz only offers online lottery purchases to NZ citizens (with an NZ bank account) as well, only offers NZ lotteries. Part of the purpose of this site is to raise money for community initiatives and charities. Adding some of the more massive lotteries available internationally would increase their sales which would increase their popularity which would increase the amount of money they could make available for communities.
The Bottom Line at MyLotto.co.nz
This is an online NZ lottery purchasing site for people resident in NZ – no more, no less. Given that there are only 4.5 million people (in New Zealand) with probably about 3 million eligible to play, the jackpot will always be reasonably limited. Even taking into consideration the additional Aussies that are living there (NZ and Australia still reciprocal rights of residency), these lotteries are going to remain very small compared to the international market.
Officially Government Run
Variety of Lotteries
Only NZ Residents Can Play Here
We believe that MyLotto.co.nz does provide a reasonably good service though there are concerns about its security. Anyone (even a Kiwi) who is serious about playing online lotteries is going to investigate the larger lotteries internationally.