LottoLand

LottoLand.com

Average 3.1 | Reviews (189)
LottoLand.com screenshort
  1. Lottoland is definitely a scam. I have been waiting since early April 2020 to get back my money despite having submitted all the necessary documents as requested. All I get each time I chased is an automatic reply stating that they will revert within 72 hours! My Account ID is 12691519 and my Claim Refund Incidents Ref. are 200402-000553, 200419-000370, and 200429-001998. And the requested refund is for money I deposited earlier and not winnings!

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  2. My 3 deposited amounts are not reflecting in my account. I am not able to bet. After mailing also no response.

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  3. lottoland is totally scam, they take money from my account and did not provide tickets

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    • No, Vinod Kumar, lottoland.asia is specially designed by, lottoland is not a scam site, Mr.vinod, I am an account holder of this lovely online betting site, purely, reliable, users friendly, secure and trustworthy, here, deposits to withdrawal is excellent and secure, customer support, through, e-mail is great, after all, it is a recommended site to play and win a lot!

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  4. It is completely a scam. I played a lottery and when the result came out they blocked my account. In the beginning, I thought I forgot my password then I tried to reset my password but I could not do it and the message was your account is blocked. and I tried to customer care and their response was funny they are always asking you are trying the wrong site..

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  5. lottoland is a scam. they will close your account once you have won the jackpot prize and you’re unable to get your winning. they have no live draw of there games. they have no proof of there insurance cover in case of a jackpot win.

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  6. UK Customer; I been playing Lottoland for a few years now and have had no problems whatsoever. I have also withdrawn £150 in winnings without any issues and the money was deposited into my bank account within 5 working days.

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  7. I am sharing my experience with cashing out my winnings so far at Lottoland and with confirmation numbers for each incident.

    I have been playing at Lottoland for over a year now and deposited thousands of dollars. Have won from small amounts to over 2,400$. On September 7, 2019 this year I sent a request to cash out $98.63 ..that with my account being fully verified. On September 18 the transaction was canceled due to a “technical error” [Incident: 190919-000276]. On September 20 I am sending a second request for withdrawal for $203.76 – It’s now October 26 and money not in my account and every time I contacted customer service [Incident: 191016-000751 I am being told that they are still investigating where these money are. I have played with numerous internet lotto companies and never went through this type of a frustrating situation to cash out even a small amount. I wonder what do you have to go through to cash out a big amount from this company.
    I had very high expectations with this company with reading reviews, but I feel extremely disappointed now and my frustration continues as I still have $2,900 to cash out and horrified of what I may have to go through to have these in my bank account! An extremely disappointed now “past” customer ID: 9851736

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  8. This website is an absolute scam. They have made it a nightmare for me to try and acquire a payout of $180.00 Canadian – which I have not yet obtained. In fact, I have given up on the payout completely after reading multiple reviews of the exact same thing happening to others. The staff have lied to me repeatedly and eventually just started to blatantly ignore me via live chat and email both. When I demanded them to close my account – as it has a lot of personal details that I’d rather con artists not have, they have since only blocked my account. It tells me it is “blocked” when I attempt to login to ensure it’s been closed. For those of you who don’t know, a blocked account is much different from a closed account. They lied directly to me saying the account is closed, despite receiving a screen shot which states upon login that it’s blocked. It’s been a dark time in my life to deal with Lottoland and all of the staff. I don’t advise anyone else to put themselves through this. A complete psychological mind fuck.

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  9. I have been using lottoland for nearly one year and now I decided to close my account. 2 months ago I have found by mistake that my account finance is -12.50 euro, I was very surprised and couldn’t remember how did it happen. So I checked the history and it said march of this year I played some mini lotto which cost over 4 euro and then there is some whatever nonsense fee for that which is 7.50 euro. I pay on this website always with money from my bank account straightly, how could it be a debt there? so anyway I decided not to care it since they also don’t give me any info., after that, I just haven’t played anymore in lottoland. Last week I suddenly get an email from some name is alibita company says they are working for lottoland and wanna me to pay over 40 almost 50 euro for that debt, around 12 euro is that mini lotto and nonsense over 7 euro fee, and 10 euro from the rest is for sending me the letter( i didn’t get any letter except the email), and the rest for reasons I understand as admin or punishment fee. Thus I checked some info. online says this lottoland has in fact no licence to do lotto in Germany. They let u BET which number is the winning number, instead of putting u in the lotto game. And oh, I just get another email from that alibita with more rigorous words that I should pay now or I am gonna have to pay later. Anyone can give me some suggestion on how to handle those cheaters?

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  10. I have a concern about the current US Powerball. It is being advertised on lottoland with a jackpot of over £300 million; however all other Powerball site state the jackpot as USD$40million.
    Is it just me?

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  11. Good for play lotto..i had won in euro jackpot, it’s near-about $225 and I withdrawal whole amount into my bank account..it’s too simple. now I want to be a millionaire by playing in lottoland.

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  12. I have been using lottoland for a year or more. And have no issues with “Payout” (the function of transferring site balance, into my bank account). My only concern. Is that, sure. If I won £1 million. They could afford to pay me, but if I won £120 million, Euromillions they could never afford to pay me.

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  13. I won small amounts and just kept using the money to keep playing. Then I won over £12 in one game so I thought it was about time to collect the money and take a break. Tried to cash in and was asked for ID. I gave them my passport number, they “could not verify” my passport. Then they asked for my driver’s licence number. I told them I did not have a driving license. I did but I thought my passport was enough, they then asked for a picture of my bank card that I used to put money into my Lottoland account. That is when I lost my temper and told them where to get off. As soon as I had played out the remaining money I cancelled my account. Advise people not to go there, it sounds and acts like a scam. 1 star is 2 stars too many for this site.

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  14. The site offers a great overall variety of games I love to play. The only issue I and many other people from what I read online is that it takes a very long time to actually get paid which is not very fun for a gambler. I recommend to play on crypto gaming sites because you get paid immediately upon winning, no waiting for checks in the mail bullshit.

    William C
    Calgary AB

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  15. I won some money through scratch cards. not to claim for my money they are asking got driving license or passport. why should I share with you guys my personal things..you are a BIG SCAM. I wish I would have read these comments before spending my money on your website, LOTTOLAND IS ROBBERS. I WILL TAKE LEGAL ACTION AGAINST YOU.

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  16. I love Lottoland great customer service and been with them over 2 years now the gutting part is I’ve done Syndicate lotteries normal lottery’s games and I’ve never won a big amount I’ve won more on the national lottery just wondered if anyone has won big but I’ll keep trying

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  17. I have won a small amount of money. I wanted to withdraw it, I contacted their customer care. They asked me to email my ID. They couldn’t verify it. I have my name and my photo on my ID. Again they asked me to sent an image of my card used to purchase the ticket. I have forwarded it 3 days back, I have got no reply. After reading all the review I have become speculative whether it is a genuine site? I don’t have a driving license or a passport to give them if they ask any further. Why can’t they just validate our ID and the debit/ card? Isn’t it me using my own ID and debit card. Why are they complicating it?

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  18. What everybody is saying is right. I paid 7 pounds for 45 scratch cards on wowcher. Won 19.30. Tried to withdraw but they needed my I.d. provided my driving license, everything fine. Then asked for my IBAN/BIC numbers from my bank account which I thought was strange but I provided it anyway. It’s been two weeks now and still no payment. So I started a live chat and the guy asked for a bank statement, which I provided. He said unfortunately it doesn’t have my ‘IBAN’ number on the statement which my bank doesn’t put on my statements. I told him I have the number, even registered it with their site but the only response I got was “you need to ask your bank how to add the IBAN number”. I’m not happy. I don’t care if it 20 quid or 200000. Your ripping people off and making it impossible to claim your winnings. I will be taking this further.

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  19. SCAM – They will take your money easily enough…. BUT – when it comes to claiming your winnings, no matter how big or small, they require passport, driving license, birth certificate, utility bills………. So after the first rep on their chat ignored me for 10 minutes, I tried another chat and they said that without all of the Identification Proof being sent to them I would not get my winnings… Refused to answer my questions on the facts that if it’s so easy for them to take my money from the same verified bank account, why will they not let me withdraw the money to the same account! They closed my account – blocked it in fact, and refused to give me my winnings or refund the subscription they had charged me for!

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  20. Recently I have a very bad experience of Lottoland. I have won a prize money of Rs.661.30 in the 5th.June draw of German Lotto. But Lottoland did not send e mail of the result as ne Bet they were earlier. They also deliberately place result of 8th. June Result against my 5th. bet. When I sent e mail informing the result and non receipt of prize money, instead of verifying, they replied with the same wrong result. Two more mails of complaint elicited same copy paste reply from lottoland. So my advice is to beware of the portal who will pay bottom prizes quickly but cheat you of slightly higher prize money by tricks mentioned above.

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  21. Your a bunch of scammers because I had no photographic i.d you had said utility bill or bank statement acceptable instead so I sent I bank statement still wasn’t good enough then you’d blocked my account disgrace your customer care team need to learn some manners rude and unhelpful and misleading I put quite a bit of money into your account before all this and won £1547 but you blocked my account you’d are scammers not long taking money but won’t pay out you bunch of scammers

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    • Hello Michelle,

      Please accept our apologies for any rude responses you encountered when contacting our Customer Support Team. This is not the impression we wish to portray to our players.

      Due to recent amendments in the UK Gambling Commission regulations, player verification by gambling sites across the board has become stricter still, leading to us making additional requests from players to make sure they are gambling responsibly.

      Lottoland must verify all UK Players identity details and address. We must ensure all players are over 18 years old and registering real personal details. This is a legal requirement and we would be in breech of our Licence if this was not completed.

      To discuss your particular situation, please contact our Customer Support Team who can take you through every stage and explain your options.

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      • Hi Nicole

        It’s funny that you take people’s money easily enough but can’t pay anything out unless they verify themselves to which all do and as this person has been told how to verify with photo identification, they did as lottoland asked and you have blocked their account. Easy enough to take money but cant pay out. Absolute robbing scum

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  22. Do not use a massive scam and they do not pay out on winnings. Provided all the evidence they needed

    1) drivers license
    2) passport
    3) utility bill
    4) active bank card

    They refuse to pay because I can’t provide an old card that was swallowed by an atm. However I’ve not used that card in 2 years and they want me to get a letter from the bank. Who have refused and basically told me that was an absurd request. Especially with the amount of information I’ve already provided. If they can’t verify my ID with all of the above they are likely to be holding back payment as some sort of scam. I assured them Lottoland were a legitimate organisation. They’ve advised I speak to the citizen’s advice in the UK to see if it’s worth taking legal action. I’ve sent a final escalation to Lottoland but im sure I’m going to get a copy and paste answer back. Awful customer service, awful company and overall terrible company. I’ve won on national Lotto and a large win at William hill. None of the rubbish and fast payment! Go with the long term recognised gambling establishment, these guys are fairly new and not up to scratch yet.

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    • Hello Pavi,
      I am sorry you have experienced some document requests that have proved difficult to full fill. Lottoland hold a UK Gambling Licence and must adhere to strict regulations that can sometimes cause unusual blocks in an otherwise simple process.
      I can confirm your account has been reviewed and you will be contacted directly by our Support Team to discuss your particular case with a view to resolve the outstanding issue for you.
      Nicole – Lottoland Representative

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  23. People placing bets and playing online games for money I advise you research and use a better and more renowned site if you are expecting good service.

    I rarely bet online or play games however I had bought a voucher and thought it would be worth signing up and having a go. The voucher I bought was for “new customers” only. When signing up I played one game that had been advertised to me when I signed up. Assuming that seen as I had only just created my account I thought that I was a “new customer” and playing the advertised game wouldn’t impact this however because I had played the game this meant that I was no longer classed as a “new customer” and could not redeem the voucher that I had already paid for before signing up. Unfortunately, this meant that I had to request a refund from the site that I had bought the voucher from. I had expected a better service from Lottoland since they are a betting site that needs their customers to keep them going.
    Customer service told me I should ask for a refund as I am not a new customer within an hour of me creating my account. It is a shame as I had expected better and had made a mistake in doing so. Lottoland should be more clear in what is classed as a “new customer” before their new and potentially long term customers buy vouchers for their sites.

    It is rare for me to use betting sites however I will ensure that in future I will use a more well-known site that cares for there new and existing customers properly and efficiently. This cannot be expected from Lottoland.

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    • Hello Ste,
      Thank you for your feedback on your experience on our site.
      I can understand your point that you had just signed up with us so could still be viewed as a new player on our site. However, by claimed an alternative new player promotion directly on the site, your new player promotion from another voucher site became invalid.
      Lottoland, like many other sites, run concurrent promotions and players are always responsible for reading the terms and conditions before claiming the deal.
      As an existing player, you are welcome to claim regular promotions offered that you will receive directly by e-mail or SMS depending on your preference.

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  24. The best betting site in the world, pure, reliable, users friendly and secure to play, it is a highly recommended site for safe betting.

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  25. Easy to use, winnings always there. What else could you want? Thanks to all at lottoland, my first stop for safe betting

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  26. Brilliant keep chasing the money u deposited. Best just to deposit a pound at a time tho and look at your bank statement what u did and then have a mug stamp ready so come join the other millions of looooosers

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    • Hello Sean,

      Please be reminded that Lotto betting is a game of chance, so we cannot guarantee any wins on our website. If you feel that you are chasing losses, we would advise having a look at the various tools we offer, such as Deposit Limits and Reality Checks for Gaming products.

      As part of our corporate commitment to Responsible Gambling, we would like to inform you that our services should be used exclusively as an entertainment platform and we will do everything we can to ensure that gambling does not become an issue for our players.

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  27. SCAM SITE

    I have had the experience of countless others listed here.

    Had a win tried to withdraw but it is impossible to get it paid after 2 months of trying.

    First and Second attempt: Withdraw option not even available on my player account.
    Contacted customer support who had to get it activated. I had already had my IDs accepted and processed but there was a technical issue with my account. When fixed they tried to charge back to my MasterCard but they are not authorised to perform chargebacks. Was not notified of this and they just left the money in my player account.

    Third Attempt: They asked for my personal bank statement as proof of my bank account to perform a manual bank transfer. I provided a redacted statement but proved my banking details. Several days of back and forward communications I was informed the transfer was made and if the money was not received in 10 bank days to contact them. Over 10 days passed I contacted them and they insisted it was made. Several communications back and forward, again a statement was requested to prove I had not received the transfer. I declined sharing my personal banking details and information. I kept contacting them until they investigated where they finally admitted the transfer never happened. Their explanation was their bank had technical difficulties for several days and could not make international transfers.

    Fourth Attempt: They confirmed they could make the transfer and confirmed it had been made and to wait for another 10 banking days and contact them. Of course no payment was received and contacted support again. Same request for my personal information before investigation. This time they provided the transfer ID. My bank has confirmed no such transfer could be traced to them (Westpac). Informed a signed letter from the bank is required to have lottoland bother to try and trace the payment. If it was ever sent at all…

    Ultimately even if they are legitimate they are so incompetent they cannot meet the terms of their Gambling License and are unable to pay winnings to customers.

    Official complaint to the Gambling Commissions coming their way.

    Avoid this site at all costs

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    • I got some free scratch cards, played them and won some money but had to register a card to be able to withdraw
      The only way to register a card was to deposit £10
      I then tried to withdraw all the funds and the payout button was inactive!! Convenient eh?
      I contacted chat help and complained, suddenly the payout option was working again!!
      But I could not withdraw the £10 deposit only the winnings
      Went on chat and they asked why I wanted to withdraw? Ermm because it’s my money?
      The whole thing is a money making scam and should be shut down

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  28. Well I’m a little disappointed with Lottoland. I was chatting with the customer service about some issues with money transfer to my account. Then in the conversation I told that I want to know how I can put money in my account from Bosnian banks. My account was registered in Croatia, because I am a Croatian, and also I live part time in Croatia and in Bosnia. But they shut down my account, banned me because it seems that players should not be traveling if they want to have an account on Lottoland. And also, I had some money left on my account, but I think I will not see it again.

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    • Hello Stan,

      As an online gambling company, we currently are not able to accept players from Bosnia due to Licencing restrictions placed upon us by your Government and we are neither able to change or control this situation at this time.

      Unfortunately playing from a restricted territory is a breach of our Terms & Conditions and can lead to the inability to payout winnings.

      We are sorry that this is the situation at this time and would prefer to welcome players from all countries.

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  29. I have purchased a lottery on European dollars 133 million dollars euros

    It’s not getting reflected in cart but I have received mail of ticket purchased

    The tickets were purchased for 9 the April and 11th April

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    • Hello,

      Any purchased bets are removed from your Cart after payment and can instead be found in your ‘My Activity’ page under the ‘Lotto bets’ tab. Only unpaid bets remain in your Cart.

      Please copy and paste the following link into your browser to access this page directly: https://www.lottoland.com/en/account/history

      You can contact our Customer Care Team at any time if you require any assistance navigating the website, please email support @ lottoland.com for any further queries.

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      • First I am a Croatian citizen and second you did not have given a proper answer or explanation because I said I live just part time in Bosnia, but majority in Croatia. To all lottoland players, when you travel somewhere (for example Montenegro or Madagascar) not only that important for you is to pack your clothes, shoes, passports and other stuff, it seems that is also equally important to shut down your lottoland account because you simply can not travel if you have a lottoland account. Dear readers, do your self a favour, do not even open an account on lottoland, go to other websites who appreciate their players.

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  30. Works fine with me. I’ve had no problems with them and they offer decent offers on the EuroMillions.

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  31. Why is it your not pre age verified before you can play seems like a bit of a con that you don’t need it to pay in only to withdraw can i ask is the money from customers winning held in a non interest making account because if you had 100s of thousands of winning and making everyone wait sometimes a week to withdraw that quite an interest making scam u got going AVOID

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    • Hello Kevin,

      Thank you for your feedback regarding the verification process on your Player Account.

      Depending on the country you are playing from, the time frame for verification varies. For example, for the UK it is 72 hours after your first deposit and for Australia the requirement is 14 days from registration. These requirements are set by the legal restrictions applied through the relevant License we hold for each.

      Players can supply the documents to verify their player account in advance of the legal request and so avoid the short 72 hour wait for the processing of the information to claim a win.

      If you would like further information regarding your specific player account, please contact our Customer Support Team who will be happy to help.

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  32. I have been 100% happy playing at lottoland. Of course when first joining any online gambling site I have joined over the years I have had to authenticate my details, this includes Sportsbet. Once I had done that I have never had any trouble withdrawing my winnings. I play keno only
    As I am unable to visit casinos, or clubs infrequently due to ill health it meant I can have the infrequent flutter on my favourite game of keno. I withdrew several smaller amounts of a few hundred and the largest amount was a jackpot of $5000 this was when I sent off my details and I was paid within a couple of days. No trouble at all, Liz

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  33. I read a lot of bad reviews here than good ones but it’s worth giving a try.. I got an issue with age verification, so I couldn’t withdraw my win.. I was asked to send in my bank statement or utility bill to match my account details names and my current address as my driver’s licence carries my old address, which I’ve done..I’ve been dragging this issue for several days now..I never experience such thing with Betfred and Williamhill..you people have to work on your efficiency.. like someone said on a review. The customer service is not too bad because they respond but the response most time is meaningless because it’s the same copied format they keep sending every time.. still waiting to see what happens anyway..

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    • Hello Oluwaseun,

      We’re sorry to hear you have experienced delays with your account verification. We do aim to get your account verified within 3 working days, however delays are possible due bank holidays and festive periods.

      If you would like to enquire about the current status of your account verification please do not hesitate to get in touch with us via the LiveChat tab or by calling our UK helpline on 0203 793 6169.

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  34. I play with VPN, for my safety, and that’s why they stopped me, after having a year playing, they do what they want, be careful if you win a prize if they feel like it they do not pay you, and you can not do anything

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    • Hello Beto,

      Unfortunately the use of a VPN is not recommended, as we are required to know your location as an online gambling company to prevent any licensing issues.
      We would prefer to welcome players from all countries, however access to the site may be blocked due to licensing restrictions placed upon us by your Government, and the use of a VPN may be an indication that you are trying to circumvent this.

      We remind you that we are fully licensed and regulated by the UK Gambling Commission and Gibraltar Gambling Commission, which means we are required to verify your identity and address before you can withdraw winnings on the site – if your registered information does not match that of your verification documents, we may not be able to honour winnings as this is a breach of our T&Cs.

      I hope this clarifies any confusion, please do not hesitate to get in touch with our Customer Care Team if you would like further information regarding your account and see if we are able to find a solution to your matter.

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      • Having been trying to withdraw money for over 3 weeks, keep making excuses not to pay out

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  35. This site is a scam. I’ve been playing for about a year and at some point after receiving a win, I tried to perform a payout operation as a test (10 Euros), and it was cancelled for no reason. When I try to contact their customer service, there is no response at all.

    I registered because the site seemed legitimate, they have a digital certificate and everything is secure. But they are a scam. They also sell your information to third parties. After registering, I started receiving spam from various other lottery sites.

    They are a scam and have no respect for their customers. I’m going to put a negative review about this site everywhere I can. They rely on the fact that only a small percentage of people will verify their accounts, and an even smaller percentage of those will receive a win that they will then request a payout for. So only a few people will learn their true colors.

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    • Lottoland is NO scam and I am 100% happy with it. I have only ever deposited a few pounds here and there and never had any wins until I received a surprise birthday gift last month of 10 free scratchcards and was fortunate to win £101 – a nice little gift! That win happened late Friday evening and by the following Monday afternoon, the winnings were in my bank account.

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    • Dear V

      We have been advised that some card types do not allow winnings at Lottoland to be credited back to them. As such, your transaction may have been reported as ‘cancelled’ and returned to your player account balance. Please request a Bank Transfer of your winnings instead to ensure you receive these funds successfully.

      We are registered with and regulated by the UK Gambling Commission and the Gibraltar Gambling Commission. In order for us to retain these licenses we have to prove that we are able to make the required pay outs to our players should they win and that we have the correct procedures in place to guarantee this. As part of our licence agreements we are required to verify the identity of our players before we are able to payout any winnings. If you are experiencing any issues with the verification process, please contact our Customer Care Team via LiveChat or email (support @lottoland.com).

      Any details you submit on the site are treated with the strictest confidence in accordance with our Privacy Policy – they are stored safely in our secure servers and are not shared with any third parties. If you are receiving spam from our competitors you may wish to check if you are inadvertently signed up to any mailing lists for this type of product or if you are being subjected to targeted advertisements through social media and search engine platforms.

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  36. Although I’ve only won small amounts on lotteries I’ve had a few decent wins on scratchcards.
    The moneys paid out in 3 days max never had a problem with lottoland I’d highly recommend them.

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    • Hello Mark,

      Many thanks for your review. We are delighted you have enjoyed wins with us on the Lotteries and Scratchcards we offer on the site.

      We wish you luck with your future bets.

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  37. Well, not much to say but, Lottoland is the big joke!! They don’t offer official tickets + you would never be able to withdraw your winnings, what a bunch of thieves! So, be aware…

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    • Hello George,

      You are correct that at Lottoland you bet on the outcome of the official draw. The key difference is that we take your bet and we pay you if you win.

      We are registered with and regulated by the UK Gambling Commission, the Gibraltar Gambling Commission and the Revenue Commissioners in Ireland. For us to retain these licenses we have to prove that we are able to make the required payouts to our players should they win and that we have the correct procedures in place to guarantee this.

      I hope this clarifies Lottoland’s legitimacy and ability to payout even the largest wins, these including our €90 Million EuroJackpot payout this June to one of our Players.

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  38. It’s been a week now and I can’t get my money I have connected the support team but they say the same thing we will be in touch I have uploaded my driving license fee tym but they say the same thing stay away it’s a scam

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    • Hello Akram,

      My apologies if the Customer Support you received was not to the standard expected.

      The review you have posted does not give me very much information on the exact nature of your concern, and I would encourage you to contact our Customer Support Team again for further assistance.

      If the issue was regarding the verification of your Player Account in order for you to claim a win, I can confirm that this is a legal requirement.

      For full details and assistance in this matter, please contact us at your earliest convenience.

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  39. I was playing lottoland kenoland in Australia Had no issues cashing out in the past, however this is were things changed, I had a substantial win and tried to cash out I waited over 5 days for this to happen. I check my bank over and over and over again. Finally went back into lottoland and the money was not transferred into my account but was still in my lottoland account. I went straight onto customer service but they are like talking to a monkey on the other end and they said that my transfer was rejected by the bank. I called my bank and they said there was no deposit request from these crooks. I didn’t even get an email or notification saying the money didn’t get deposited. After spending countless times on the customer service chat they said they will look at it as a priority. Still nothing and when I went into my account they had requested me to verify my account again!!! Which I did months ago.

    I cannot even contact support.

    I was so frustrated that I had lost all the money!!! Their website states that NO BETS CAN BE PLACED WHEN AN ACCOUNT IS BEING VERIFIED what a load of crap. Now they have blocked my account I demand the money that is mine and will pursue further avenues to get this back.

    STAY AWAY FROM THESE SCAMMING PEOPLE I AM SO DISTRESSED OVER THIS INCIDENT

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    • Hi Daniel,

      Congratulations on your win, please accept our apologies for the difficulties you have experienced claiming the win back to your bank account.

      Unfortunately we cannot comment on individual’s accounts over a public forum, however I can refer you to our terms and conditions, specifically the following section:

      ‘6.5.
      For Winnings in any Prize Category, Lottoland may require additional documents such as certified copies of a proof of identity and address, regardless of whether such proof was provided to Lottoland previously. All requested and required documents must be provided by the Player no later than 12 weeks after the date of the draw of the relevant Underlying Lottery or the Winnings shall be forfeit.’

      I therefore recommend that you contact our Customer Support Team who will be only to happy to help guide you through the process of claiming your win.

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  40. Disgusting!
    Actively unhelpful. When I tried to get some help from the online ‘chat’ the moment I mentioned I had difficulty trying to transfer my £250 winnings the person I was speaking to suddenly ‘lost contact with me’ apparently technical issues. Technical issues that ONLY arise once someone mentions the fact they’ve won some money.
    Now I’ve won something my account has been blocked, they’ve happily taken £100’s off me over the last couple of years though.
    Spoke to someone on the phone who was patronising and who has escalated the problem. Apparently this has gone from ‘Should be resolved within 24 hours’ to a solid-gold guarantee that ‘this WILL BE RESOLVED within 24 hours’.
    Awful customer service, completely fobbed off.
    Still awaiting resolution.

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    • Hello Shane,

      Congratulations on your win of £250 and please accept our apologies for the difficulties you have experienced claiming the win back to your bank details.

      I have investigated your situation and can confirm your active account was temporarily blocked, due to a UK Licence requirement that we request the reason for your closure of your original account with us. This procedure is in place as part of our Responsible Gambling safeguards and are to help protect our Players.

      As we have now received your reason for the closuure, I am pleased to confirm that your active Player Account with the £250 winnings has been unblocked and you are free to claim these back to your bank details.

      If you have any further queries, please contact our Customer Support Team and we will be happy to assist.

      Nicole – Lottoland Representative

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  41. Lost so much money playing instant games, it all depends on luck and the blessing of the site I guess, they will never give you the honest winning chance, the code is written in such a way you will lose all your money, once won just take your money even if you win 10 euros and withdraw it, very bad experience, I don’t know who is checking the authenticity as the website claims so much authenticity but it is totally a scam, the codes for instant cash or any other games I am sure is highly manipulative in a way you lose all your money, it is addiction that will make you lose all your money

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    • Hell Masih,

      I am sorry you have not had the results you hoped for in our Game section. Please keep in mind all Gambling Sites are there to be enjoyed as an entertainment and not perceived as a way to guarantee a profit.

      All our Games are provided to us by reputable providers and that we do not have the tools to control the outcome of any Game session.

      Furthermore, the Games on the Lottoland site have been certified by the relevant Gambling Commission prior to launch in order to retain our gambling licences, we must adhere to the correct procedures for all products offered on the site.

      You are welcome to contact our Customer Support Team at any time to discuss your play levels and the claiming of your winnings.

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      • Hi, my names Graham, today I was trying to send an email to lottoland both emails I was given both came back by the postmaster saying the emails did not exist anyone else had this problem thanks

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  42. I will recommend lottoland to family and friend so far I haven’t won a huge amount of money but I have won about 40euro and I was able to withdraw 35euro into my account and did receive my money in full and I haven’t received any delay or disappointed from them. If you want to make money I will recommend that you use LOTTOLAND

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  43. It’s a good site, I have never experienced trouble with them so far, but 4.2 of you T&C is really not a cool Idea to me, why would someone be obliged to attend a handover ceremony, how about I probably wouldn’t able to travel due to circumstances? 4.2 discouraging someone to take part

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  44. I bought 50 scratchcards through Groupon. After playing the first 10 I was delighted I had won £26. I then played the next set of cards and won a little more. I then checked my account they had taken £24 off my winnings and charged me for extra cards I didn’t ask for! Total scam, I am appalled and customer service is a disgrace. Never trust a company where you have no wat to call them on phone.

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    • Hello John,

      I am sorry that the overall experience with the Groupon Voucher was poor. Without the full Terms and Conditions of the offer and your Player Account information, I can not confirm what happened in your particular case. However, you are most welcome to contact our Customer Support Team to discuss this matter and find a resolution.

      We offer support by e-mail, Live Chat 24 hours through the week plus day times at the weekend, and phone support.

      I hope you come back to discuss this issue further with us.

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  45. Lottoland ie I will never use this site again they are happy to take money out of your account but do not want to give you the winnings although it would be going into the same account that they take the money out of I sent driving license but they then wanted utility bill with address or bank statement with address on it as the utility bills are is my husbands name I could not use this and I have my bank statement online and they do not show my address so I sent a letter from my solicitor with address and date and guess what that was not good enough for them where in hells name would I be getting all this information if I was not the person!! I have now sent a Barclays bank statement with address but of course they will come back and say No THERE BLOODY MINDED ATTITUDE LOSES CUSTOMERS NO COMMON SENSE WHAT SO EVER AND ANY BUZZ YOU GOT FROM WINNING IS LOST BECAUSE YOU CAN NOT GET YOUR WINNINGS. I HAVE EVERY INTENTION OF TAKING THEM TO SMALL CLAIMS COURT BECAUSE I HAVE PROVED MY ADDRESS AND REFUSE TO PUT UP WITH THERE APPALLING CHANGING THE GOAL POST ATTITUDE!!!

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    • I have had exactly the same experience. More and more proofs needed. Have sent copies of birth certificate bank statement etc how would i also have this sensitive information if it wasn’t me? Also thinking of taking them to small claims court. Once i get my winnings i will never play again. Telling all friends and family to stay away from these scam artists. I am disabled and the stress has made me ill. Not worth the ”buzz” hope yours resolved i am still waiting. Sent countless emails and so many live chats they asking for more and more sensitive info. After promising on numerous occasions to validate my account. They got proof of address my name and birth certificate give me what i won!!!

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    • Hello Roberta,

      I have reviewed your Player Acccount details and I am pleased the matter was resolved successfully for you.

      Our procedures for the verification of Player details is required in order for us to comply with our Licence. However, it is only required once and any future wins can be easily claimed directly back to your bank details.

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  46. I play on the German site of lottoland since 2014. Sure, they need lots of private stuff to verify your account. But that is not a problem to me.
    My biggest win so far was 40 euros on eurojackpot. Not big, but had no problem at all to cash out on my bank account.
    Only thing I dislike is the different prices for lotterys, depending on the language your are playing on lottoland. Australian Lotto in Germany: 1.20€/line. Change language to English (New Zealand) = 0.41€/line. Seriously?!

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  47. Don’t waste your money… they will take your money NO Problem at all, however when you try and take it out (withdraw it) this will be a MAJOR issue ) 4 times ive sent my passport. It just constantly gets rejected for the stupidest things.

    It’s AGE Verification, But now there is a flash glare and they still can’t put it through Or a tiny bit of the passport is off the bottom; even know there’s no INFORMATION there…

    This is EXACTLY what is happening to me it’s an ABSOLUTE DISGRACE!! 4 times I’ve uploaded my passport and they keep coming back with even MORE EXCUSES not to pay me my money. It’s getting beyond a joke… I will never ever pay into that again

    The Customer service team takes AGES to get back to me, I will never waste my money on this site ever again. Totally put me off it now.

    Customer services haven’t been helpful AT ALL.

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    • Hello Jenna,

      I can confirm that all images to be considered for the verification of a Player Account must be complete and all information legible. This includes all edges being visible so we can be sure no information has been cropped from the document.

      If you have winnings to claim from your account, please do resend the image making sure that the whole page including corners is clearly visible.

      Once we receive your document we will upload this onto your Player Account and look to complete the verification process for you.

      Nicole – Lottoland Representative

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    • Yes Ive sent my Driving Licence to them 5 times and it was refused, they wanted a photo on it, my Licence is law abiding U.K. Licence I didn’t have photos when I was young and passed.

      LottoLand is very difficult at paying out, it’s a ridiculous way of withdrawing, it’s like no other.

      I’m in World War 3 and it’s only £50 I won.

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      • Hello CJ,

        On reading your review I hope we can find a resolution for you. There are alternative documents that can be forwarded to assist you with the verification of your Player Account and the claim of your win.

        Please contact Customer Support and they will be happy to take you through the alternative.

        We look forward to your response.

        Nicole – Lottoland Representative

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  48. This site is a scam i signed up through a wowcher offer and i cant even use what ive payed for ive got scratch cards i cant use its riddiculous and the live chat staff dont do anything waste of my money noone will help sort the problem!

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    • Hello Jasmin,

      From your review, I am unsure if the issue was that the Voucher Code would not activate correctly or that the code could not be used on your Player Account.

      Many of the Voucher offers are for New Players only and can only be activated on Player Accounts with no previous activity. If this was the issue and you paid a third party for the code, please return to them and request a refund.

      However, if the Voucher Code is eligible on your Player Account, please contact our Customer Support with the promotion details to hand and it can be fully investigated for you.

      Nicole – Lottoland Representative

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  49. I tried to upload my proof of identity docs after trusting this site because it came up with a recommendation from another trusted party. It’s too hard to know how it works I couldn’t even find my numbers, nether mind check them and emails didn’t show which bets or numbers I had. I gave up after trying to upload the docs by taking them with my camera as advised they site rejected them saying wrong format, what a load of balls. I haven’t got the time to keep messing about with it so will just leave it if I can’t close it down.

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    • Hello John,

      I am sorry you had difficulty orientation around our site. If you would like any assistance locating your bet details or completing the verification process, please contact us at Customer Support and we will be happy to advise you with any queries you have.

      You can start a chat with our Customer Support and they can lead you through the site in real time.

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  50. It’s a scam. They have allowed me to play for months without verifying my account. I didn’t know I had to verify. Apparently unverified accounts are closed after 72 hours. Mine wasn’t. I transferred lots of money.. played for months. Then went to claim winnings.. lo and behold.. couldn’t.

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    • Hello Gary,

      When a Player Account is first opened with Lottoland, we automatically ran a background check, using industry standard KYC software (Know You Customer).
      This runs a basic check to allow us to ensure you are over 18 years old and therefore eligible to play on our Gambling site. This covered the verification requirements within 72 hours of signing up.

      Due to internal procedure, we may then require full documented verification and this is why we then request proof of identity and proof of address at a later time.

      I hope this clarifies the reason for the request later on in your Lottoland journey.

      If you require any assistance completing this requirement, please contact our Customer Support Team who will be happy to help.

      Nicole – Lottoland Representative

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    • Well, If you read the rules then you would have know…

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  51. Great site!
    I moved over to Lottoland from Camelot after their constant changes and price rises.
    Lottoland gives such variety with the many different worldwide lotteries and also the way in which you can personalise your betting choice through Double Jackpot and Number shield etc..
    I have had absolutely no problems since using lottolands site and when I have been lucky enough to win they have E mailed me to let me know I have won, Deposited my winnings immediately into my account and its in my bank account within 2 or 3 days!
    When I have had to contact Lottoland via Email I have had a response within the hour so no complaints there!
    I have not played the National lottery for ages and why should I when Lottoland provides better choice and value!!
    Be Lucky!
    Chass

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  52. I’ve been betting for almost a year, I won many times (small amount)and they added it to my account in no time, it take’s almost 3 days to be added to your bank account, the customer service is excellent and they can be trusted!

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  53. Firstly I found this site easy to use, great customer service and the payouts were fast my only complaint and it’s been mentioned in another review that new customers get lucky with winnings and then the more you play nothing…but then a lot of casinos don’t like paying out once you’ve won

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    • Hello,

      Thank you for your comments on your experience with Lottoland and our Customer Support Team.

      I would just like to clarify the situation with wins on our site. Lottoland cannot dictate the wins a Player receives based on previous play. This is completely random number generated.

      The games and scratchcard payouts are set by the providers and confirmed by independent testing companies, so all sessions comply with the UK and Gibraltar Gambling Commissions’ compliance and fairness rules and laws.

      Please contact our Customer Support Team if you would like further information.

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  54. Huge scam. Stay away. You lose every bet and when you try to close your account it’s almost impossible. Also trying to withdraw the winnings (you probably won’t have this problem ) requires you to upload personal documents to prove you are old enough to gamble. I would have thought a legal site would check that before taking your bets and money.

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    • Lottoland is not a scam! I have been playing with them for years now. Won several times and had no issue with withdrawing money unlike several comments started here. I believe some comments are not done by customers as it seems untrue, because there is no photo verification to withdraw small amounts like £50 or £100 pounds. I have withdrawn couple of times amongst less than£100 and never produced photo verification. Lottoland is a true betting service and very transparent too. Also they give you freebies and discounts. Though I haven’t won any big prize yet, I have a peace of mind thinking that there is no foul play as it has no control over the lottery outcome, unlike lottery runners.

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    • Hello Matt,

      Lottoland have no control over the outcome of any bets, whether this product is Lottery, Scratchcard or Games. Please keep in mind, all gambling is a game of chance and wins are not certain.

      Our system has criteria in place, to act as a safeguard for Players closing their account. However, by contacting our Customer Support Team directly, this can be actioned immediately upon request.

      When you first opened a Player Account with Lottoland, we automatically ran a background check on your personal data, using industry standard KYC software (Know You Customer).
      This runs a basic check on your name and date of birth, to allow us to ensure you are over 18 years old and therefore eligible to play on our Gambling site. Due to internal procedure, we sometimes require full documented verification at a later date to complete our Legal obligations.

      If you have any further queries, please contact our Customer Support Team at any time and they will be happy to help.

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  55. I love this site, i have bet on most lotteries and received small payouts into my Australian Bank Account within a week. I claimed these small winnings just to test process and found it fine….Yes I will be nervous awaiting a payout if i win big I guess, however I am thinking Lottoland would love a winner of $100million plus to boast about so i am hopeful all will be good. I love the fact i get the chance to dream big and have a go at these monster jackpots overseas…Thank you Lottoland

    Steve
    West Perth
    Australia

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  56. They take 38% of a powerball win because they want to ‘simulate’ what happens if you actually do win it?! How on earth can they get away with this:

    11.8.
    Withholdings for Prizes in MegaMillions and PowerBall
    EU Lotto retains 38% withholdings of prizes in the highest three prize categories in MegaMillions and PowerBall because it is intended to put the Player in similar economic position as if they had played the underlying lottery.

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    • Hello Pete,

      At Lottoland you bet on the outcome of the official draw. We take your bet and we pay you if you win. For this reason, we can offer our players the chance to play Lotteries they would otherwise be excluded from.

      All the Jackpot prizes for the Lotteries (excluding PowerBall, MegaMillions and Cash4Life) can be claimed as a lump sum payment with no discount made.

      I can confirm we do replicate the pay-out structure of the Official Lotteries PowerBall and MegaMillions and therefore a 38% reduction is made in the total Jackpots to reflect the tax an Official Lottery winner would pay.

      As you have correctly indicated, this is in our Terms and Conditions as part of our payout structure.

      Please contact our Customer Support Team if you have any further questions and they will be happy to help.

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      • Why is there a discount rate of 40% as well as a 38% reduction? The 40% seems a rip off. So a $400,000,000 win would be reduced to $148,800,000 win. Who gets the 78% taken from the winnings? NOTE: The 40% take is actually hard to find and should be made a lot clearer.

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        • It works as same as the actual US Powerball payouts. The jackpot amount is based on you taking 30 annual payments and the difference between the jackpot and the cashout amount is the interest earned and paid out to you over the 30 years. The 40% factor is because lottery wins in the USA are subject to personal income tax assessment. So if you win the draw your payout would be the same as if you lived in the USA and bought a ticket and won. The rules of play are quite clear – if you don’t like the rules then don’t play. Simple huh?

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          • Ah, the old ‘if you don’t like it don’t play’ garbage. Well I would never play because of the massive deductions. It’s the poor players that have no idea that I’m worried about. DON’T PLAY THIS IS A MASSIVE CON!!

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  57. It is easy playing but, who will pay out say 100 million euros, easy to close the account and take the money and run and then open under anoter name. Nobody will part with big monies and the following from a player is a worry.
    Lottoland are terrible to deal with we have been chasing a payout since January and every correspondence with them they say our bank needs to track after speaking to our bank numerous times showing them correspondence from lottoland as they say they can’t chase a payment they haven’t made it needs to be chased from them they keep saying they can’t so know we have had enough and will be taking all correspondence and complaint further it is very unprofessional of them they can take our money straight away but can’t return our payout on winnings we are very frustrated and believe them to be scammers.

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    • Hello Anton,

      At Lottoland we guarantee you will be paid out on your winnings – regardless of the jackpot amount.

      We are fully licensed by the Government of Gibraltar. In order for us to retain this licence we have to prove our ability to pay out even the largest jackpot wins.

      At Lottoland you bet on the outcome of the official draw, we take tested insurance policies on your bet to ensure we always pay the jackpot wins. For all intents and purposes you will have the exact same customer experience as if you were playing the official lottery.

      We secure our policies with the world’s leading insurers and we are fully audited by KPMG.
      Moreover, we have €100m in a trust account that is set up with the Government of Gibraltar that will be released by KPMG when major jackpots are won.

      With regards to the payout of your winnings, I recommend you contact our Customer Support Team at your earliest convenience and they can advise you on your particular situation.

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  58. Have not been happy with Lotoland, I feel they are stealing my money.
    I would like to close my account and they will not pay back the balance of funds that I have deposited, it’s only $60.40 and they just say that is the Australian govement anti money laundrying rules that stop them from returning funds introduced.
    They will only payout winnings, which I have $2.00
    Great to get $2.00 back from my $62.40 balance when closing this account.
    Lotoland we have Australian government rules on scamming and theft as well.

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    • Hello Ray,

      I would like to take this opportunity to clarify the return of deposited funds to our Players.

      I can confirm that as a Player you can only automatically claim winnings back to your bank details through the site.

      Deposited funds can not be claimed back in the same way due to the above mentioned Anti-Money Laundering Regulations.

      However, you are welcome to speak to our Customer Support Team and they can make the request on your behalf.

      We look forward to hearing back from you in the near future.

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  59. Unfortunately, I am unable to offer any assistance to you at this time, due to the lack of specifics in the review.

    However, I can recommend you contact our Customer Support Team to discuss the above issue and they will assist you in explaining the situation fully.

    You can forward your query using the Live Chat tab on the landing site, phoning us or by e-mailing.

    We look forward to hearing from you soon.

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  60. i absolutely love lotto land ive been playing now for around 6 months and so far so good, i had my first £80 win within 2 weeks of playing ive also had a couple of £100 wins a £250 win and 2 weeks ago i won £300 which did take a week to get to me only because they were verifying my account but that was fine and finally just a few days ago i had a £400 win of £5 deposit so not bad. i have played on different sites before ie tombola, sun bingo and moon bingo but lotto-land is by far the best and i wont go back to the others now so thank u lotto-land 🙂
    lotto-land is definitely not fake ive never had any problems with them

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  61. I believe this site is fake, I started playing on lottoland.com site with Australia $ currency. They have different jackpot price in Aussie $ and I notice that their Jackpot price are keep on changing and you have no way of telling how much jackpot you have won (if you ever won Jackpot), because there is no way of you finding how much jackpot prize you have won as they do not show jackpot value on your purchase ticket.

    i.e. I noticed this on US Powerball, they started showing Jackpot price as A$350 Million, and they keep on changing Jackpot price to lower then A$350 Million. Which mean, if you bought ticket when the Jackpot price was A$350 (ie A$347Million), and by the time when you won it, they might claim the Jackpot price is A$347 Mil instead of A$350 Mil. and you can not agure with them as well, because you can show you purchase ticket when Jackpot price was $350 mil as they do now printed that value on your ticket as tll.

    I suspect that if you ever won jackpot on their website, they will deny to pay correct jackpot amount.

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    • Hello Adrian,

      I would like to take this opportunity to address your concerns.

      Lottoland offers their Players the chance to bet on the outcome of the Official Lottery Draws, including the US Power, as per your comment.

      US Power on the Australian site uses the Official US PowerBall draw for their winning numbers and prize tiers.

      I believe that the issue you are concerned with can be explained by fluctuating exchange rates. The Jackpot offered on the Lottoland site will reflect the Jackpot offered by the Official US PowerBall draw.

      The Official US PowerBall is in USD and when you are speaking about a Jackpot amount of AUD $350 Million, the exchange rate from USD to AUD can cause amendments.

      The Jackpot win will be paid following the draw, at the value of the USD Jackpot. All winnings will be paid in AUD, converted using the Euro Foreign Exchange Reference Rate published by the European Central Bank (ECB rate) for the respective draw date.

      I hope this helps to clarify your concern.

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  62. Lottoland are terrible to deal with we have been chasing a payout since January and every correspondence with them they say our bank needs to track after speaking to our bank numerous times showing them correspondence from lottoland as they say they can’t chase a payment they haven’t made it needs to be chased from them they keep saying they can’t so know we have had enough and will be taking all correspondence and complaint further it is very unprofessional of them they can take our money straight away but can’t return our payout on winnings we are very frustrated and believe them to be scammers.

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    • Dear Nicole,

      Can people from Australia buy lottery tickets for the America lottery, as I have heard the Australian Government is putting a Holt on people in Australia buying US lottery’s.

      If you can still buy into the lottery in the US, can you tell me the easiest way to buy a ticket step by step? And how much money. Thanks, Nic

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  63. I always thought lottoland was “fake” one day I played the keno24/7. Put 2 games in with a bonus. Forgot all about it. Later on I went back and had won $3000.
    I’ve played a few times after that. Nothing major. I don’t do lotteries but I play keno. I’ve won quite a bit of money. $1200 once, $640 a few times, $120 other times. Usually it takes 2 days to get my money. Any dramas the live chat has always helped me and if they can’t, they always give an explanation. I can’t really fault lottoland.

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  64. Never will I used this site again, Lottoland was quite happy taking my deposits, however I am trying to withdraw $100 and they are stating my bank are refusing the deposit! I have called my bank who has stated this is not the case. The Live Chat girls were unprofessional and did absolutely nothing to help.
    Lottoland is essentially stealing money and refusing give it back!

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    • Hello Emma,

      I am sorry you have had an issue with the payout of your winnings. This can be due to your Player Account not being fully verified or the payout has been requested back to a bank card.

      Please check your Player Account is verified and then retry making the payout by entering your bank account details as the payout method.

      If you continue to have difficulties claiming the payout of your win, please contact Customer Support directly and a manual payout can be arranged to your bank details.

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  65. I used the site for more than 1 year. Due to my job, I am travelling a lot, and opened the site from abroad. Lottoland closed my account. On the moment of closing, I had subscribed on numerous games. They asked me to provide a copy of id where is stated my address, which I do not have. No money returned.

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    • Hello Boss,

      Due to restrictions placed by some Governments and also the restrictions of our Gambling Licences, some countries are excluded from our list of countries that players can bet from.

      For these reasons Player Accounts must be closed immediately if we detect that a Player logs in and bets from one of these countries. Proof of identity and address can then help us assess your country of residence and facilitate the continuation of your Player Account.

      If you wish to discuss this matter further, please contact our Customer Support Team and we will be happy to help.

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  66. I would say that I had a bad experience with Lottoland. Joined to play with Lottoland in 2017 after seeing their numerous entertaining advert on tv. I had been playing and had won couple of pounds then one day I tried to log into my account to play but my account would not open, I tried it about three times with the correct password but it would not open and so I called customer support for help and she advices that someone was already logged into my account. This was bizarre because I explained to her that if was logged in I would not be making the phone call at the time. So she suggested the account be closed and for team to investigate. I asked if the account is closed will I be allowed to open a new one and she said yes so I agreed to close the account. Then two days later I received an email from someone in their customer service team requesting a photograph of my bank card front and back now you know this is going to far because what has hacking into my account got to do with my bank details. Anyway I sent all the information requested but to my greatest surprised the same customer advisor emailed me and said that the team decided to close my account indefinitely without the option for me to open another account and nothing was reported of their investigation. Now where is the justification when my account was hacked into and I am being victimised because some rogue decided to hack my account. I do not see any justification in their decision to stop me from playing except that it looks and sounds like discrimination. My account was verified when I joined and all my purchases were verified through my bankcard and no fowl play was reported on my part. Then after a while I wrote a detailed letter to Lottoland asking them to listen to the recorded conversation between me and the Advisor on the night and review their decision but to date no reply has come from Lottoland. And so it leaves me to conclude that this company does not value their customers and have a poor customer service and I am so so disappointed with Lottoland.

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  67. Your chance of getting any money off of scratch cards is 0.4%. That is less than if you had bought shares in a proper company in the UK or Ireland. STOP BUY SCRATCH CARDS. It’s a waste of money and time and talk to a proper investment company.

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    • Hello Mick,

      I am pleased to confirm that all our Scratchcards are provided to us by reputable providers and that Lottoland do not have the tools to control the outcome.

      All scratchcards we offer have published Paytables under the Info Tab, so there is full transparency for our Players.

      Furthermore, the Scratchcards on the Lottoland site have been certified by the UK Gambling Commission prior to launch. In order for us to retain our gambling licence, we have to adhere to the correct procedures for all products offered on the site.

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  68. Quite a prominent lottery betting service in Europe. They offer huge discounts, so playing can be cheaper than going to your local dealer.

    There are many reports of people who won big and got their account deleted. Supposedly all scammers or people who used multiple accounts. Hard to believe this is true in every case.

    From personal experience, small prizes (10-20$) are paid out pretty fast, but such lousy sums don’t have to be covered by their so called “insurance” which consists of companies no-one has ever heard of and derivatives sold to investors.

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    • Hello Massouna,

      Unfortunately, I am unable to offer specific advice relating to your Player Account and payments on this Public Forum.

      If this matter has not been resolved, please contact us using the Live Chat tab on the landing site or through support email and the matter can be addressed for you.

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  69. I shall never recommend this to anyone. They let you bet but once you win they ask to upload the ID proof. After you upload the ID your account will be blocked.
    I am not putting my name or email because lottoland must have responded when I contacted their customer support. Now don’t want their response when they are being exposed.

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    • I have been using Lottoland for a while without any problems until now. I tried on Monday to deposit my usual £10.00 to my account but their system took £50.00.
      I contacted customer support asking how I could claim my money back. I only have one account with this company. They replied that I had to prove who I was by sending them the necessary documents that they required. This I did. They then asked me why I had closed an account one year earlier. I told them that their system would not recognise my e-mail or password. That is why I started with a new account. I have never closed this account because they would not allow me access. I have only used this new account because the one they say I closed would not let me use it. They then put a stop on my account saying it needed to be investigated. This would take up to 72 Hours. They must see by my record that I have only ever used this one account. Before they blocked my account I spent £2.00 on the Eurolotto of which they accepted took my balance down to £48.00. On Wednesday I was checking to see if I had won and was told I did not take part in the draw!

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    • Hello,

      I would like to take this opportunity to explain the reason we ask for proof of Identity from our Players, and why if that information is not received or does not match the details registered on the Player Account, we must suspend play.

      Lottoland is licensed by the Gambling Commission in the United Kingdom.
      To comply with our licence agreement we are required to provide proof of identity and address for every player.

      This requirement is due to Lottoland being a Gambling Site and ALL PLAYERS MUST BE OVER 18 YEARS OLD.

      For this reason we must ask our players to provide one option from the following documents in order for us to verify their accounts.

      1. Passport – details page plus Bank/Utility Bill Statement with full name and address displayed
      2. Driving Licence Photo Card – front (provisional licence is accepted)
      3. ID Card – front and back plus Bank/Utility Bill Statement with full name and address displayed.

      I hope this explains the strict rules we must apply during the verification process.

      For information relating to your particular case, please contact our Customer Service Team who will be happy to assist.

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    • I won £3806.20p with my first play on the Irish lottery and sent them my details and the money was in my account within 3 working days. I would recommend them to anyone.

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  70. I would NOT recommend this company to anyone. The syndicate bet rules were unclear at the time i placed them. It said 100’s lines but then they went on to place system bets which there was no mention of. They also took ages to respond to any queries I had. Avoid this company.

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    • Hello Sadat

      I am sorry you found our syndicate bets unclear. I hope to remedy this for you now.

      The lines are the amount of lines that you will be betting on the syndicate. For example, 168 lines — or 168 lotto bets — in total will be placed on the next jackpot draw. If any of these numbers result in winning a prize, then the prize money is paid out to you in accordance to the numbers of shares you bought. Your lines are made up of combination bets entering ALL POSSIBLE LINE COMBINATIONS for the numbers you are allocated.

      The shares are the number of shares that are available for this syndicate bet. In the example in the image, 100 shares are available. You can purchase 1, 2 or 5 shares in total for this syndicate. If you buy 1 share of the possible 100, then you will receive 1/100th of the prize and so on.

      So, if you select 1 share for a lottery with a jackpot of £100m and one of the lines in the syndicate won the jackpot, you would receive £1 million. If you selected 2 shares you would receive £2m and if you selected 5 shares you would receive £5m.

      I hope this helps clarify the rules of our syndicates for you.

      If you have any further questions, please contact our Customer Service Team who will be happy to assist.

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  71. I did not realise that you have to visit Gibraltar to pick up the cash if you win a jackpot via Lottoland.

    I have been playing various lotteries – Euromillions, Eurojackpot, MegaMillions, Powerball, Polish lottery, Swedish lottery – via Lottoland for over 2 years now.

    My health is such that I cannot travel 50 miles let alone from the UK to Gibraltar to pick up a prize if I should somehow be lucky enough to win.

    Thanks Lotto Exposed – now I know to stop playing via Lottoland as if I did win a jackpot I could never receive it.

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    • Hello JC,

      I am pleased to confirm that Lottoland would not enforce the requirement for winners to travel to Gibraltar for wins over €100,000, if it was in any way detrimental to the winner’s health.

      This is covered in T&C 4.2 ‘Lottoland may at its discretion waive these obligations and/or choose an alternative payment method if needed for operational or other reasons.’

      I hope this puts your mind at ease and you feel confident to continue to enjoy the various Lotteries we offer on our site.

      If you have any further questions, please contact our Customer Service Team who will be happy to assist.

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  72. I played the demo scratch card for a really long time (instant millionaire in specific) and can’t bare to imagine the people who are actually paying for it. I’m 110% sure that nobody wins the million jackpot let alone the 100k 10k or even the £500 I doubt a card containing 3 of the same even exists for these numbers.

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    • Hello,

      I am sorry you feel that you felt you did not have the results you hoped for in our demo Scratchcard section.

      The Scratchcards on the Lottoland site have been certified by the UK Gambling Commission prior to launch. In order for us to retain our gambling license, we have to adhere to the correct procedures for all products offered on the site.

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  73. Hello Phumzile Moyo,

    Please do contact our Customer Service Team if you feel you need assistance with your Player Account or an explanation of any action taken on it by Lottoland.

    Lottoland does have restrictions in place due to our Gambling License and we will be happy to speak to you regarding these.

    The Customer Service Team can be contacted via email.

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  74. I bought 3 tickets of keno worth 3 euro and i win 2 euro in two ticket after that i was trying to withdraw the money but i ask proof of verification. i submitted my passport copy. but it was not enough. actaully i was not the citizen from that country which i was playing. then i provided them valid visa copy, immigration card copy and id of my company where i was working, but even they are not satisfied they want more proof such as follow: Please send an image of a bank statement or utility bill with your full name and address shown.
    The proof of address must be dated within the last 3 months.
    Ensure the image shows the top half of the bill/statement, including your name, address, date and company heading.
    Please blank our any sensitive information before sending the image.
    The image must be in a JPEG or PDF format in order to upload successfully.

    How would the person who is working in another country as an employer can provide this kind of doc? how can people play online if this kind of complicated policy they are offering? how can people trust the gambling site like lottoland? so all the people who are willing to play with lottoland beware of your playing. while they are deducting our money they dont want any document but while they have to pay they are playing with document.

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    • Good day Niranjan,

      Lottoland are governed by strict Licensing restrictions covering the necessity to check all Players are over 18 years old. This was the reason for the request for proof of identity.

      In your case, due to your proof of identity not matching the country you registered under, we must verify your address too. The requirement for the proof of address and the bank details are to enable us to be sure there is no fraud taking place on the site, including payment fraud, money laundering or under age gambling.

      These procedures are in place to protect our Players and the company.

      Our Licenses guarantee that we have the necessary funds and procedures in place to make the payout of all wins, including Jackpots.

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  75. I registered for an account. Transferred money to this company from my bank and tried to log in to play some scratchoffs. As soon as they received my money transfer the company blocked my account and then started to ask for all kinds of personal documentation. Why does this company need to know where i physically live to play an online game. Why take my money and then impose requirements for me to access it. This company is a scam and companies vouching for Lottoland are not to be trusted. If they are fighting this hard to avoid giving me back my own money do you really think they will payout if you win on any of the games. Give this company money at your own risk.

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    • Hello Meli,

      Lottoland is licensed by the Gaming Commission in the United Kingdom.
      To comply with our licence agreement we are required to provide proof of identity and address for every player within 72 hours of their first deposit. This is part of Responsible Gambling and helps control underage gambling on the site.

      For this reason we must ask our players to provide one option from the following documents in order for us to verify their accounts.

      1. Passport – details page plus Bank/Utility Bill Statement with full name and address displayed
      2. Driving Licence Photo Card – front (provisional licence is accepted)
      3. ID Card – front and back plus Bank/Utility Bill Statement with full name and address displayed

      Once this verification process has been completed, you can continue to play and claim your wins without further documentation being requested.

      I hope this helps explain the requirement for you.

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      • Please don’t lie on this forum. I already sent my passport and you still block access to my account and refuse to give me my deposit back. I have to now go to the European consumer Org so they can help me get my money back from your company. This company is beyond deceptive.

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  76. Found a lottoland article discussing that you can choose to remain anonymous if you win a large amount of money and yet in their T&C’s you are ‘obliged’ (forced) to have a press conference of Lottolands choice in Gilbralter. So much for ‘privacy’.
    At least if they spelled this out clearly, people would know what they were getting into. For most people playing the lottery, privacy is a major concern. Will not be playing with them again.

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    • Hello Francine,

      Thank you for your review. I can confirm that you can choose to remain anonymous when claiming a win. Although we ask that you partake in promotional material, your image can be amended so you can not be recognised and your personal information undisclosed.
      This is as per our Terms and Conditions 4.2:
      The Player is obliged to receive Winnings in Gibraltar and Lottoland will pay Winnings into a bank account in Gibraltar opened in the Player’s name (the above does not apply to Australian players). Furthermore, the Player is obliged to receive Winnings equivalent to 100.000,00 EUR or more in a handover ceremony open to media of Lottoland’s choice and to give one or more interviews. The Player may still choose to stay anonymous. Lottoland may at its discretion waive these obligations and/or choose an alternative payment method if needed for operational or other reasons. For transfers, Lottoland may charge the Player with the fees for the bank transfer.

      I hope this helps to clarify our procedure for you and set your mind at rest.

      Good Luck with your future bets.

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  77. They blocked my account for 24 hours to allow time for my proof to be verified.. I had won 550 and was playing my winnings back ..so blocked account to save some winning. .emailed 10 times..only one reply. ..so rang and was told that my winnings were in my account and I could withdraw. .tried to do this and was advised to call customer service..who advised may be a technical issue and they would block my account again while this was looked into..also told they would put the money in to my account ..so gave account details Iban number and even sent bank statement over with correct Iban number on…one week later 15 calls and account still blocked no money in my account.?? There is no reason for this ..I want a resolution to my complaint and my winnings ..lottoland took my money with in 24 hours 8 days later
    .still no out come

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  78. Hi,

    I just recently added the app. Apparently, since it is a rule in Australia that you must be 18 y/o before you could play the game, I gave an ID and proof of address. The customer rep told me that the account would be verified within 72hrs. However, it is past 72 hrs my account hasn’t been verified yet and no one has responded to my email. I just want to make sure that the app is legit and if ever I win, I could withdraw the money from the app. Hoping to hear from you.

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    • Hello Cyrus,

      I can confirm that it is a legal requirement that Lottoland verify all players are over 18 years old, as it is a gambling site.

      Due to the very large PowerBall Jackpot, the verification process maybe taking a day or two longer than our usual timescale, due to high volumes of traffic on the site.

      Please keep checking your Player Account for verification.

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  79. Hello Tony,

    Unfortunately, I am unable to answer specific Player Account details on an open forum.

    Please contact Customer Support at your earliest convenience and they will be happy to check your Player Account information for you and give you advice on the payment.

    The Australian Customer Service can be contacted by either using the Live Chat tab on the landing site or through support

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  80. Before betting it’s worth reading the small print:

    While on some lotteries they pay out the full amount advertised such as with Euromillions but with American lotteries such as Mega Millions or Powerball if you win the jackpot, they take 35% off the total right away and you can get paid over 30 years (“The level of payments are calculated such that the payments rise 4% from year to year until the full sum has been paid out.”) or you can get 60% of the amount left so say it was a jackpot of 100 million if you wanted it in a lump sum you’d get £39 million.

    It’s something worth keeping in mind.

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  81. I place a stake on lottoland. 1 euro stake on German keno. The bet was placed on 20th July at 5.59 pm ..It turns out a winning. Getting 7 numbers out of 8 numbers.
    Lottoland.com refuse to pay out. They told me the bet was too close to closing time. lottoland.com then change the lotto from 20th to 21st of July. Meaning my stake for 20th July was later changed without my permission to 21st…cancelling the winning stake for 20th of July. The bet was placed and accepted by lottoland, I have complained to customer service. Without any answers.

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    • Boxa,
      my husband has had the same thing happen for a Div 1 prize a fortnight ago on the Mega Millions lotto. He has reported it to the authorities – they are currently investigating his complaint because like you we did not receive a satisfactory response from Lottoland.

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  82. I’ve been a customer with Lottoland for a while now, until recently that is. As soon as I mentioned that I was slightly addicted to their games via Live Chat, they suspended my account indefinitely.

    If they don’t want people who are addicted to playing their games then they shouldn’t be showing games that are too fun and too “eye candy”.

    I won £500 and two lots of £200 through Lottoland slot games, but sadly they froze my account for a stupid reason. If they didn’t do this I would of been happy to give them five stars.

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    • Good day Darren,

      Lottoland operates as Gambling Site and it should be enjoyed by Players as a form of entertainment.

      Lottoland have a commitment to protect their Players and make sure that they are using the site in a responsible way.

      If any concerns are raised, we must act accordingly to help protect our Players.

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      • I currently am living in Europe. As a non citizen of this country with only permanent resident status it is simpler to not have utilities etc in my name. Since I can’t read them as I don’t speak the language, it is just too complicated trying to deal with those kinds of issues. I leave that to family members here.

        I can provide proof of purchase of an apartment here, but no utilities. My bank statements are from my bank back in my home country. I am used to North American banking and find the local banks rather unpleasant to deal with. Consequently, I do still do serious banking from my historic bank account.

        Local banking is done through my wife’s name. One of the unpleasant aspects of local banking is the inability to open a joint account. Another is the unwillingness of local bank staff to do business in English. The procedures are rigid, complex, can only be done in the local language and we have to choose between the name on the account being mine or my wife’s who does speak the local language.

        Any day now I will be receiving a European D class visa which should have my address here. I wonder is this acceptable as proof of address?

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  83. Won hundreds of pounds on their slot machines, and withdrew with no problems. Great site.

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  84. Terrible customer service, no integrity, started blocking emails from my registered email address and was told that was the ONLY way to send in a complaint. After 10 email attempts over 4 days (all returned) I sent from another email account and it went through no problem. What an awful underhanded thing to do! You should be ashamed Lottoland.

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  85. There are a couple of things about the payout that is vague in the T&Cs. According to the T&C’s:
    1- “In order for us to make the larger prize tier payments we take out insurance policies to cover the eventuality of a Jackpot win or a substantial payout on the Lotto bet. Part of the Lotto bet price you pay goes towards the payment of this policy.”
    2- “We have a risk assessment team that calculates the requirement for each prize tier and, depending on their results, we decide to make the payment by option 1 or option 2. This system operates in the same way on all the lotteries we offer.”

    What is not mentioned here is how much goes to the policy and if the risk assessment team will decide which option will the winner get, then the options are not really chosen by the winner.

    So, please clarify the two points. Also, I would appreciate answering the questions for this hypothetical scenario: if one is the single 100m Euro jackpot winner for Euromillions. Can he/she get a lump sum payment? What is the portion that goes toward the insurance policy? How much does Lottoland keep? Does the winner have to visit Gibraltar to collect? How long does it take to make the transfer to winner’s account giving that he/she has been verified?

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    • Good day Ari,

      I am happy to answer your questions for you.

      If you are the only winner of the Jackpot prize for a EuroMillions draw for €100 Million, then you would receive €100 Million as a lump sum payment from Lottoland.

      The payment to the insurance company is made by Lottoland from the price of the ticket. No deduction is made from any wins you have on the site. Lottoland charge no commissions and take no part of the lump sum Jackpot amount of €100 Million from you.

      With regards to collecting the winnings, for a Jackpot win of €100 Millions you would be invited to join Lottoland in Gibraltar for a hand over ceremony, with all expenses being paid by Lottoland. At the point of the win our VIP Team would contact you directly to discuss all details for the claim.

      We aim to make the payout of all large winnings as quickly as possible, once the correct verification procedure has been completed.

      I hope this answers your questions.

      Good Luck with your future bets.

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      • Understood regarding collection of prizes. I wonder what if I win US Powerball say $US600 millions from that draw, will I get whole amounts of the prize or deduct by USA taxes etc say 30% leaving balance of say $US420 millions?
        Also, I wonder as I live in Sydney, Australia, if I win jackpot or first division Probably sharing eg 2 or 3 persons won same jackpot), shall I fly to Gibraltar or possibly London to get presentation or shall I be in Sydney to get presentation? I think under Australian law, any 1st division winners must wait in 14 days before getting prize claims.. Thanks

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  86. Let me begin with the proviso that I allege no impropriety against anybody, individual or body corporate. However, I stand adamant that the available arrangements offer no guarantee that no devils lurk in the deep or could do so ready to pounce on vulnerable players.

    I have been playing games on Lottoland for a long time without realising their trick of deflating any potential win by dividing with the total number of winners whose figure could be contrived. To say the truth I feel conned in that I feel the Lottoland operators are a rent/profit maximising lot who cannot be trusted not to cook books when faced with a washout.

    Why does it have to take a pedantic/bookworm to find out that the prize that is gazetted is not the one you will get even if there are no winners in the associated official lottery game? I feel there is no way Lottoland could defend themselves for not being explicit enough before players part with their money.

    The recent mushrooming and proliferation of online-gambling and divergent and contestable conditions being slapped on players by the burgeoning Lotto Betting models gives me reason to believe players have to come up with a Player’s Interests Protection Association and one to which licensed operators should be obliged to register with and pay a stipulated fraction of their sales though the association should also be entitled to levy a nominal membership fee from its members.

    Allow me to reinforce and expand the essence my first paragraph by saying I do not allege any incapacity, incompetence or corruption on, for example, organisations like the Gambling Commission to enforce sanity in the event of a dispute but government being government means consumers still need inputs and assurances through their own arm.

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  87. Somehow the Home Of Double Jackpot does not offer this feature for jackpots over £80 million and is not explaining it anywhere on the site. Kind of false promise.

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  88. Only had queries so far and all have been sorted with great service!

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  89. Although Lottoland publish the no. of winners from the actual lottery they do not publish the no. of winners who have won with Lottoland. If several people won with the actual lottery it does not mean that the same no. of people won with Lottoland, therefore the payments would be different. If say 5 persons won the jackpot on the actual lottery it does not mean that 5 won with Lottoland, so if only 1 person won with Lottoland they could just pay that person 1/5th of the jackpot and keep the rest, they could do this with the other prizes which are a percentage of the jackpot and the winners would have no idea.

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    • Good day Robert,

      With your comments in mind I would like to address the payout of Jackpot prize tiers by Lottoland to their players.

      Lottoland replicate the payout you would have received had you entered the Official Draw for the top prizes for most Lotteries we offer. This means we take the total number of winners with the Official Draw and add the total number of winners with Lottoland, and then divide the Jackpot by this total. In your example, if there were 5 Official Jackpot winners and 1 Lottoland winner, our winner would receive 1/6th of the Jackpot offered.
      If Lottoland had more than 1 winner, we would provide proof to each of our winners.
      For the smaller prize tiers we pay out the same prize amount as the Official Draw.

      If a player wishes to protect the Jackpot offered, Lottoland offer a feature called Numbershield that guarantees full payment of the Jackpot if you match the required numbers, regardless of other winners in the Official Draw or with Lottoland. Alternatively, you could activate the DoubleJackpot feature enabling you to double any Jackpot prize share won.

      I hope the above information clarifies our Jackpot payout for you. Full terms and conditions can be found on our sites under Section 11.

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      • Why do you add the number of winners on the actual lottery with the winners who bet with Lottoland? In your example, even though the winner was the only winner who bet with Lottoland he or she only gets 1/6th of the jackpot. Why should this be? As Lottoland points out, we are not betting on the actual lottery, but on the result i.e the winning nos. The no of winners of the actual lottery should not have anything to do with the no of winners who bet with Lottoland and as per your example the Lottoland winner would only get 1/6th of the jackpot provided by Lottoland. They should get the full amount and what happens to the remaining 5/6ths of the Lottoland jakpot?

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      • So if there were 5 winners on the actual lottery and only 1 with Lottoland that 1 winner would receive the total jackpot and not just 1/5th. Is that what you mean?

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        • Good morning, Robert
          I can confirm that if there were 5 Official Draw winners and 1 Lottoland winner, then the Lottoland winner would receive 1/6th of the offered Jackpot prize amount, paid for by Lottoland. This is our business model and all details are available in the Terms and Conditions.
          In order for us to make the larger prize tier payments we take out insurance policies to cover the eventuality of a Jackpot win or a substantial payout. There is no remaining 5/6th of the Official Jackpot amount that Lottoland keep, as the insurance is not set up in this manner.

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          • If the jaсkpot was £12 million, then divided by 6 and only 1 of those 6ths was paid out ie £2 million that would leave £10 million, what happens to the £10 million? If as you say there is no remaining 5/6ths [the £10 million] then the jackpot cannot have been £12 million in the first place, it should at least be made plain on the site. It’s misleading to offer a jackpot that even if you are the only winner with Lottoland you will only receive a fraction of depending on how many winners there are on the actual lottery. I do not see why their no. of winners should have any bearing on the division of the jackpot by Lottoland. I find the whole thing very suspicious and suspect that Lottoland are doing this as a way of not paying out the jackpot as advertised. They have made these rules for their own advantage to make even more profit for the owners.

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  90. I deposited a lot more money than I wanted to on my account by accident, so I message the Lottoland support team to see if they could help and I must say they were very quick to reply and sorted my problem out within a day in a very friendly and polite manor too may I add.

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  91. I’ve been a member of Lottoland since The National Lottery increased their prices, and haven’t looked back. From what I can make out, it’s the same deal as with The National Lottery, but at a cheaper price. Not to mention the opportunity to bet on lotteries worldwide.

    My only criticism is that the website is difficult to navigate, and sometimes understand. It could be made ‘idiot-proof’, which it isn’t.

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  92. I’ve enjoyed the occasional flutter on Lottoland over the last year and had a few small wins. I even managed to withdraw my winnings on one occasion. My worry is that if I did win one of their jackpots, would I be able to withdraw it? I’d like to see some statistics e.g. how many bets are made each week and how many winners there are, and in particular whether anyone has won any jackpot ever? With the UK Lotto and Euromillions they tell you after every draw whether the jackpot has been won. Lottoland seems rather secretive in that respect which makes us suspicious.

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    • I agree Dave. The first thing i did was look for winning player stats. I found none. They are spoofing Au Official lottery using false advertising. Profiting off the back of Au The Lot with spoof advertising and dodgy figures and gameplay. Get original you lott from lotto land.

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  93. I like using Lottoland for the variety of different lotteries available and unlike a lot of other websites you don’t have to add a set amount of money to your account to play.

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  94. Lottoland is a really great app once joined you don’t need to deposit any money it takes it as you play. And getting any winnings back is simple to. Keep it up Lottoland!

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  95. I enjoy Lottoland as it has some great lottery choices for a variety of budgets, but also has affordable scratchcard options. Not everyone that wants to have a little bet has enough money to buy 2 and 3 pounds scratchcards per time. I always have fun playing and they pay out quickly if you win.

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  96. The app is good, but using promotion has to log on web. Could you link the prom with the app account.

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  97. Been using Lottoland for over a year now and won a couple of small amounts which is then easily claimed back to your bank account. They offer regular promotions for all lotteries and scratch cards. Easy to use.

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  98. Won £2500 from a free scratch card would recommend to play!

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  99. Lottoland is a great alternative to the usual Lotto and gives you lots of choice in terms of which games you would like to play. The EuroMillions is only £2 and their App is excellent to use and keep track of what’s going on. You are advised if you have won a game which is extremely handy too. Definitely worth a punt!

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  100. Have been a Lottoland customer for about a year. Initially I found it a little hard to navigate the site and accidentally signed up for a subscription rather than one off lottery entry and couldn’t cancel it via mobile; customer services were really helpful though and sorted it out for me within hours of emailing them. The regular special offers make it interesting and enticing to use. I’ve never more than two figures, but that was paid out efficiently to my bank account. I particularly like that I can pay per transaction and don’t have to deposit a sum into the account.

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  101. Cheaper than Camelot. Found site quite hard to understand, also they don’t allow withdrawals on the balance unless you have won.

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  102. I’ve used Lottoland for a couple of years now and keep coming back for their sometimes decent offers, and because they have kept the Euromillions price at £2 (although there is no millionaire raffle). Another decent feature is that you pay for what you play, there’s no need to deposit a minimum amount.

    Overall a good site, especially to try lotteries with different odds so more chance of winning. Would just be nice if there were better offers more often.

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  103. Lottoland lives up to its promises, so far as I can see. I has lots of variety and options, possibly too many options. It offers special offers by email on a pretty much weekly basis, usually of the by one get one free variety. Some of the offers are better value than others. But if you use your head you can pick out some genuinely decent offers. Paying in is simple and painless. And payout is pretty quick (admittedly I’ve only won single figure amounts). All in all pretty good.

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  104. So far excellent service, easy to use website, used to use the National Lottery until they got greedy putting the price up so really happy to find Lottoland and carry on paying the same for the Euro, only won little amounts so far which have been paid straight away, only downside is that I haven’t won the jackpot yet.

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  105. I’ve been a Lottoland customer for a year and wanted to try this out after seeing television advertisements and also wanted to take part in international lotteries.

    The app and website are very straightforward and no dressed ‘minimum deposit limits you see on the national lottery. You pay for your play! I can’t say I’ve won more or less the the usual national lottery, however, there’s more chance to win a big prize!

    I would recommend Lottoland to all those wanted a change and who fancy having the chance to win big prizes with a great community of players.

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  106. Only use them for Euromillions but for two good reasons. Firstly, when out of the UK I cannot buy tickets and whilst I have one local shop (some distance away) winnings would be in € and not £ and secondly, in effect, when in the UK the 50p extra cost merely evens out exchange rates and pays for a raffle ticket.

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  107. Good site, very easy to use and lots of different lotteries and other games to choose from. I would have given 5 stars, but had a few issues with the site crashing last night and I lost my winnings. Did email support but had no reply 🙁

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  108. “Is Lottoland legit?” you ask. I don’t really know yet. That’s my honest answer until the improbable happens and I get more than a couple of numbers. I can say the small wins have always been there in my account straight away, they answer support queries nearly as quickly, and placing bets is a slick and very easy.

    I tend to only play the obnoxiously large jackpot lotteries. On that front Lottoland keep hitting the spot with their special jackpots. I haven’t won one yet to be able to tell you Lottoland are legit & that they won’t hide behind the couch when it comes time to settle the bet – but they certainly offer great big jackpots. I’ll be sure to pop back and answer that for you; It’s a 292,201,338:1 that will be this week sometime.

    Lottoland is simple and easy. Most of all, for me, it doesn’t have that ever so slight added uncertainty that a foreign lottery will refuse a payout that you get with the ticket buying services. Lottoland is a wager with them on a lottery’s outcome. They’re insurance backed, regulated, and as such get audited. Ok, the chances of a big win are slim, but the odds of Lottoland welching on a bet are way slimmer. I trust them, anyway. It’s why I moved from one of those other world lottery sites to Lottoland… And they’re cheaper too.

    All in all – all good so far, Lottoland.

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  109. I love Lottoland! It has so many amazing offers and promotions. It has huge jackpots and is cheaper that buying a euro millions in a shop. It also allows me to buy one ticket at a time which I find to be great. It’s fast and reliable.

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  110. I always use this site to put my lotto numbers on. Various jackpots to play all around the world and very easy to use. Also plenty of promotions, free lines on your birthday etc.

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  111. It’s the best Lottery site out there because of the sheer amount of draws and scratch cards from the world not just the UK. They have plenty of cool features like numbers shield to win all the money offered and double jackpot where you can get double money if you win. I did not vote 5 stars because they generally don’t offer that many good offers after the first free lines, it can be easy to get hooked on scratchcards even though there are limits you can set, the subscription service only allows the same numbers and not random ones for what ever draws you use one for and finally the identification requirements are a bit annoying, having to get your age and other requirements confirmed before cashing out is not fun. Overall, I would definitely recommend because you generally get cheaper lotteries which helps with beating the odds a bit better, it’s very hard to win bigger lotteries as each ticket is way more expensive.

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  112. Having had several issues with the offers and only got them when insisting.
    The service is ok and easy to use, just not really reliable when it comes to special offers.

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  113. I love Lottoland because I can buy just 1 game if I wish, I also love the little one off rewards of a free game here and there. I am currently buying into smaller syndicates and hope my numbers come up soon. I have won small amounts of $20 here and there, the big one is coming!

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  114. I’ve only been playing Lottoland for a short time & I’m really enjoying it. I haven’t had massive wins, but what I do win just goes towards playing more games. Where else can you place a bet on the outcome of a lottery that is in France when you live in Australia.
    Keep doing what you’re doing Lottoland because I for one love it.

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  115. Personally, I don’t like giving my drivers license details, bank details and address to anyone online. If I make a bet, pay with my credit card after going into my account with my password I just expect the winnings to go straight back onto the card I made payment with. But I have been asked for 3 lots of ID.

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  116. Thumbs up for Lottoland! I like playing the lotto but in Ireland it’s limited to Irish Lotto and EuroMillions only, plus you have to buy two lotto lines and since using Lottoland it’s cheaper for the Euro millions plus it offers a great range of world lottos to play. To be honest, I have won a very small amount so far, but it was paid in 1-2 days to my account, the customer service is excellent, all emails answers promptly and so far I am happy with this service.

    One thing I note is that the “offers” can be clicked upon to lead you to purchase more than what you intend, but same as walking into a shop or going to the Betting shop, folks, be cautious with your spend, stay within your budget and have lots of fun playing worldwide lottos 🙂

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  117. No issues here. Euromillions is actually cheaper than playing with national lottery. Only £2 compared to £2.50. My first withdrawal was processed within 48 hours.

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  118. I have to admit I keep playing regularly and keep dreaming that one day I’m gonna win big.
    Problem is that when you finally hit the jackpot you will be very disappointed if you haven’t checked terms and conditions first.
    That’s of course, assuming that you will get paid as it’s a limited company and nothing stops owners from delaying your payment as long as they want blaming it on some formalities or simply closing the company instead of paying out. Let’s hope whoever wins gets the money, or at least a small part of it.
    That’s my biggest issue with this site. It’s all good hearing that jackpots are covered by insurance (but they don’t show copy of policy anywhere which makes me think it might not exist) and winnings are tax free. Seeing this and playing mega millions or powerball I expect to get the amount I see on a screen when I buy a ticket.

    So let’s look at some of their T&C
    11.8
    EU Lotto retains 35% withholdings of prizes in the highest two prize categories in MegaMillions and PowerBall because it is intended to put the Player in similar economic position as if they had played the underlying lottery
    11.7
    EU Lotto may also pay out the Winnings in Prize Category 1 over 30 years (the “Annuity Option”). If EU Lotto chooses the Annuity Option, the first payment will be made as soon as possible after the draw, with the next 29 payments at one-year intervals.
    If EU Lotto chooses the option to pay out Winnings in one lump sum (“Cash Option”), the Winnings after withholdings are discounted, as it is done in MUSL Mega Millions and Powerball. The discount rate is 40%, i.e. the lump sum is 60%

    How does it affect your dreams?
    Let’s have a look at an example
    Let’s say you finally win that £200 million jackpot and start planning your new life. Don’t!
    First 35% is deducted from the jackpot. It’s their way of taxing your money. And I thought it was tax free?
    Then THEY will decide how to pay it.
    Option 1. You will be receiving money over next 30 years
    Option 2. You might get it as one payment, but in this case it will be 60% of whatever is left after “lottoland tax”
    So from £200 million that you thought you won, you will get £78, or they will be paying you something (doesn’t say anywhere how much) every year
    That’s of course if you get anything…

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    • Hi. I don’t think you did your math correctly. $200,000,000.00 less 35% = $130,000,000.00
      Then get 60% of that amount $130,000,000 @ 60% = $78,000,000.00.
      That’s still pretty good.

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    • If you win £200 million, you will get £78 million because after the 40 % tax deduction, they will discount it further 40% on it. So you will actually win 39% in total. Which they say is the same by Powerball?
      Is it true?

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    • Good day Alex,
      Thank you for your correct summary of the Terms and Conditions relating to the PowerBall and MegaMillions on our site. As explained, the pay structure matches that offered to the Official winners for these US Lotteries.
      I am delighted to confirm that all of the other 24 Lotteries we offer on the site make the payout without these deductions and are paid as a lump sum (unless stated in the pay table e.g. Cash 4 Life at £1,000 per day for life).
      At Lottoland we are secured by the world’s leading insurers and audited by KPMG. KPMG also provides loss verification services in relation to certain big wins specified losses to certain of those insurers. Moreover, we are fully licensed by the UK Gambling Commission and in order for us to retain this license we have to prove that we are able to make the required payments to our players should they win.
      Lottoland has successfully paid out over £200 Million in prizes with the 2 largest jackpots to date being €22 Million and €18 Million both in 2016. In addition, we have just had our first €1 Million Scratchcard winner.

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      • I agree with being nervous of it being a Pty Ltd company.
        Now I’ve just thought to look up where their offices are, in it is so completely d set up to bail out if someone lands a big jackpot.

        on the about us page it says that the company is registered in NT but when I look it up it gives me the address is Maroubra.

        and then in the terms and conditions is says it is in Sussex St Sydney.

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        • Good day Elisa,
          I am happy to make the clarifications on your above comments regarding the addresses on our Australian site.
          I can confirm that the correct registered Head Office address is Suite 501, 120 Sussex Street, Sydney NSW 2000, as per the Terms and Conditions.
          The office at 3/18 Bishop Street, Woolner NT 0820 is our NT trading office.
          The final address you refer to in the link in Maroubra is no longer relevant and is outdated information.
          At this time Lottoland as a company has 8 offices registered across 4 continents with over 220 employees.
          We hold a total of 4 Gambling Licences to cover our players across the World including the one for Australia, issued by the Government of the Northern Territory.
          I am pleased to confirm that we are a fully committed and growing company invested in our players.

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          • Hello Alex,
            I am pleased to confirm that Lottoland’s Head Office is based in Gibraltar and not the UK (although this is a British Overseas Territory)
            Our Head Office Address is:
            Office C
            Ocean Village Promenade
            Gibraltar
            GX11 1AN
            I hope this information helps.

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  119. I won a small amount last year (4 months ago) and asked for the payout. It stated on my account that the payout is refused. I tried again, this time the payout was cancelled (by Lottoland). I wrote to the customer service 2 months ago and still no reply.
    They’ve refused to payout my (€18) winnings and do not reply to my e-mail and have provided no information nor options to enable me to get my winnings.
    My advice is do not use them.
    The time and effort I need just to get my small payout is ridiculous.

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    • Hello Helene,
      Lottoland is fully licensed by the Government of Gibraltar. In order for us to retain this license we have to prove our ability to pay out all wins.
      This also requires us to verify players are eligible to play, by requesting proof of age before a payout can be made.
      If this requirement has not been completed on your player account the payout will remain locked until the information is received.
      Our Customer Service Department aims to answer all e-mail queries within 24 hours. In addition, we offer our players the option to Live Chat with an operative so enabling you to receive an immediate response.
      Please contact our team and they will be happy to advise you regarding the payout of the win.

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      • Yes, but you have no hesitation in taking money without checking it from someone eligible to play. How old do you have to be to have a PayPal account, to own a credit card? I have showed a bank statement and Utility and still refused payout.

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      • These sensible questions will unlikely be answered. 1) Why don’t you enforce the same checks that are required for withdrawal for deposits? Then everyone will know what is expected, otherwise it just seems like you are happy to grab money but less happy to pay it out. 2) Also, if I deposit money to buy tickets, then decide not to buy and want to withdraw my money – can that be done as easy as withdrawing winnings.

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  120. Lottoland is an excellent betting in the world, customer support is outstanding, really, it is worth lotto playing site, purely, transparent, reliable and scam free site.

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  121. I love Lottoland. I have won a few small prizes so far. I do not see what people are complaining about because you can select your own numbers not just play quick picks. If you complain about not winning then please remember that you are playing lotteries where the odds of winning a jackpot are against you.

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  122. You can pick your own numbers, so that statement is completely misleading.

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  123. Hello,

    I am sorry you feel the new Syndicate feature we offer is not completely to your satisfaction. I would like to clearly explain the feature as it is offered at this time on the site.

    The Syndicate feature we offer allows our players to bet on numerous lines for a given lottery or lotteries. They will then receive a share of the winnings for any of the lines that win at any prize tier level, including the jackpot.
    All combinations of the numbers entered will be submitted for the player and this makes the total number of lines entered for the draw.

    The Player selects the lottery/lotteries they wish to play, decide how many shares they wish to purchase and confirms the duration of the ticket. There are many different Syndicate Bundles offered across the sites.

    For the time being, the numbers selected for each Syndicate submitted are random number generated and cannot be selected by the player. I can confirm that any duplication of numbers across the slips is coincidence and not planned.

    When the Syndicate is submitted into your Shopping Cart, you can view the numbers pre-selected for you by clicking on the Looking Glass icon found to the right-hand side. If you are not entirely happy with the selection, you can delete the Syndicate and try again. Once the numbers displayed are satisfactory, you can then purchase the Syndicate bet.

    I am pleased to confirm that your suggestion to add the option for players to choose their own numbers has been forwarded to the relevant department for review and will be considered for addition in the future.

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  124. Lottoland is Great!

    I have been with them from the beginning when all they offered were a few lotteries and I have grown along with them.

    They now offer a wide variety of different lotteries, games, live casino and scratchcards to name just a few things.

    The customer service is nothing short of outstanding with all staff being polite, courteous and friendly, but doing some in a professional manner.

    In particular, I would like to mention Tania and Victoria, who are both excellent examples of what “Good Customer Service” is and are great managers of the VIP club for the higher net worth clients like myself.

    I will and have been getting my friends to join and will continue to do so!!!

    Well done Lottoland.

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  125. No one offers more lotteries, customer service is amazing and they have a straightforward withdrawal process. It works pretty good on mobile, so I don’t see any reasons to play elsewhere.

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  126. I can really only say good things about the site. The website is smooth to use and pleasant to look at. Works really well on mobile as well.

    They offer lotteries that I can’t play anywhere else, what more can I say 🙂
    They occasionally have offers as well meaning you actually get free value once in a while.

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  127. Easy way to try different lotteries, but the fact that you win less than when playing directly at the official lottery (if there’s one or more winner of the jackpot at the official lottery) makes me lower the rating.

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  128. Looking great and fun to play, really entertaining lotto betting site, customer support is really good, one must have try their luck!

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  129. Loving this. Same prizes as national lottery, but 25% cheaper. Why isn’t everyone exiting from Camelot?

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  130. Excellent price, great offers. Nice app and very convenient to play. Customer service is very helpful too. Payout works fine. Perfect!

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  131. I won money at Lottoland, betting on the Euromillions – the withdrawal was quick and easy and Customer Services was very helpful. Would highly recommend coz it’s so much easier than getting a National Lottery ticket. The website is really straightforward. And you can set up a subscription, which means you always have a chance – (twice a week on Euromillions) to win big.

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  132. I found Lottoland from Google and I am just spend little money for give it a try. The reason I like this website is the green colour and the presenter “Christ” looks friendly to me. I also like the vdo promo on the first page.

    The game is fun to play. Even I don’t earn huge prize now, I will continue my try for some day I will get the good luck.

    Thanks Alex [Customer Support] for guide me.

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  133. I finally read in detail the terms and conditions and found out that if you are a resident of South Australia you cannot play. Well, I’m from SA and have been playing for a few months with Lottoland have no problem taking my money…I have requested a refund, but they said no…they should have a block during registration that refuses people from SA playing…stay tuned if they give me a refund…otherwise it is a rip off.

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    • I can confirm that at this time Lottoland are unable to accept Players who are residents in South Australia. This is a licensing restriction and out of Lottoland’s hands to amend. We would love to accept Players from all Territories in Australia if we could.

      When you sign up to your Lottoland Player Account you are asked to enter your country of residence. For Australia we also require you to choose a Territory / State from an offered list. South Australia is not offered on this list, as it is a restricted territory.

      This is a mandatory field and by completing the form using an incorrect option, you are providing false information on registration.

      During registration you are also confirming that you accept our Terms and Conditions for using the site. These clearly include the exclusion of any residents of South Australia.

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  134. Love this site. Recently joined had some good winnings on the slots & scratchcards. Waiting for verification of docs so I can start withdrawing my winnings instead of playing it all back. My dave is Pyramid slots. Win every time. Good payouts even in a 20p bet.

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  135. Lottoland are fully licensed and regulated and this means that your winnings are guaranteed to be paid out.

    We have had many winners, big and small. We regularly feature publicity with our big winners.

    If you would like to opt out from receiving the promotional emails, you can do this on your player account or by contacting customer support.

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  136. I was a bit worried at first, perhaps I was throwing my money away on scams. But after some great support from Alex (Customer Assist) you can guarantee its all good. Now I’m working on some wins. The odds are high, but better than local lotteries and the wins can be huge.

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  137. Someone said earlier…
    If someone wins the Euromillions jackpot with ticket in real life and you have selected same numbers in Lottoland then they will pay you only half amount.
    Is the above statement correct?

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    • Yes. They say that in this case there are 2 winners.
      Just a trick to rip you off!
      Very poor customer service…

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      • If you are one of 2 people to choose the correct numbers, you would win a 50% share of the jackpot amount, just as you would when playing the official lottery.

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  138. I joined up in January 2016 & have been a small time player having at go at many different lotteries, International & Australian. I definitely have a go at double Jackpot on large Oz Lotto & Aussie Powerball. I have been trying to convince my friends to open their own account so they can also have a go at the large US & European lotteries. I’ll probably take out a subscription soon for US Powerball to be a regular small time player. I’m very happy with the service I receive from Lottoland, as I have asked some curly questions to Danielle over a few months now. Fingers crossed, got to be in it to win it.

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  139. Recently started using Lottoland to dabble in overseas Lotteries legally from Australia; and can say the support staff (Demi & Alex) are very helpful and professional in assisting every query I have had thus far. Simple and easy to navigate and all from your mobile phone. If u like to play lotteries I recommend this Australian (NT) based company.

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  140. The service from Lottoland was excellent.
    Email reply from Philippa was great and prompt and helped me solve my issue about withdrawing funds.
    Thanks greatly.

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  141. Hello Tom,

    You are able to make a withdrawal of winnings by completing the payout form in the ‘My Transactions’ section of your player account.

    If you need any further information about this, or assistance making the withdrawal, do not hesitate to contact us.

    Kind regards,

    Amy

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  142. Just had a query and the response from Demi was fast, efficient and clear. Many thanks. Got my tkts on Groupon deal, but will happily continue to use. Thanks again Demi.

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  143. Hi,
    The lotto land is the best site, price, help, and services.. I’m wondering why some ppl talk badly about them?! If you compare only the price between this site and the others which are in the top 10 you can see the difference in the price 3 times less here.. Plus they have many features you can not find it in another website: like the shield and the double jackpot.. etc.. Lotto land is the BEST.

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  144. Online live chat with agent Soloman was straight forward resolved my inquiry within minutes. Great outcome and service, thank you so much for making the process simple.

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  145. Tried it out for the first time the other day after watching the tv advert. Lots of different lotteries to choose from and I also played some of the scratchcards too.

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  146. I had one or two problems in signing into my account but with the help i got from Alex was excellent. Thank you again Alex.

    Kind regards,

    Michael

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  147. I think the overall rating given to Lottoland is not fair. I will give them 5 stars because, amongst other things, they offer the cheapest prices in comparison to other online competitors. Nobody beats them when it comes to pricing.

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  148. I have had no trouble what-so-ever with Lottoland in Australia. Alex, my Service Agent was very helpful with my query. Like everything in this world, nothing is perfect. I do believe but that there are people out there in the world that would complain about anything instead of working through a matter. There are probably even people out there that would even complain if they found $100 in an envelope, that it was too heavy. Keep up the good work Lottoland.

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  149. Signed up with Lottoland and had a pretty good experience so far. There seems to be lots of different options available and there’s loads of different lotteries as well. All in all a positive experience.

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  150. I was surprised with all the negative comments.

    I love this site! Always get help when I need it.. Amy, Jessica and Alex are all great Customer Service reps.

    Yes, getting verified can take more then 3 days. It took me 1 week but now sorted.

    Why I love the site: Where else can you go and get a chance of playing all the big lotto’s, with a licensed gaming organization. I was in gaming for awhile, getting a license is impossible.

    I trust them because they are heavily regulated, online gambling is not a joke, serious business.

    I read on this page someone said that Lottoland makes all the money and we don’t, Its gambling, what were you expecting, lottoland is the house, of course they make money. Just like Vegas.

    If some of you writing these crazy comments would simply take some time and research gaming regulations, then you would know that Lottoland is above board and has to pay out!

    I saw many posts about Lottoland taking out money from accounts, this so far has not happen to me, but I can say I never play a subscription I make single bets.

    I am away from home on business, this site and these games keep me entertained, that is what gambling is suppose to be about, entertainment.

    Because they are licensed and regulated I trust them with my personal details.

    I would love to win a jackpot, but until then I keep working my job and keep my fishing pole in the water (make sure I have lotto tickets) from Lottoland.

    And NO I am not a rep or work for Lottoland, I am just a guy that searched the web for a legitimate lottery provider. And it was hard to find Lottoland.

    If you want to know what you should be careful of, watch out for the guys who say they buy the tickets in your name, scan and send to you. They hold the ticket, if its worth 100 million do you really think you will ever see the ticket?

    We are NOT playing the lottery! We are betting on what the numbers might be!

    LottoLand is a gambling site, not a lottery site!

    That makes Lottoland real! Do your research and homework and you will see I tell you the truth.

    Good Luck

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  151. Easy to use website, loads of different lotteries to choose from and I’ve even signed up for a subscription so I don’t have to keep going back time and time again.
    Still not quite sure how it all works to be honest, but checked and it does seem like it’s all above board.

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  152. I have been using Lottoland for a few weeks now mainly to do Lotto & Euromillions and find them fine and easy to use with no problems on the one occasion I was overcharged on a promotion 3 lines for €2 I was charged the full €6. I contacted customer support by email and within two days was reimbursed the €4. I will continue to use Lottoland.

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  153. I’ve had nothing but winnings from LottoLand & Alex has given nothing but excellent customer service. Paul M. Ryce. 5 stars.

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  154. I have only just started with LottoLand and set up an account. The thought of a big win was my calling to start. I had some issues with start up and when I read the conditions I thought I had done something wrong. I contacted the company via email and I had a response within 30 mins. Very quick considering most other companies take 2-3 days in my experience.

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  155. I had to contact LottoLand twice since I joined two months ago. And both times they responded very quickly and sorted it out. I am very pleased with their service.

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  156. UK, I love playing lotteries at Lottoland they have a great range of lotteries and games to choose from and prices from as little as 25p. Their Facebook page is also great fun every day, free to play games and prizes to be won. I know they’re genuine because I’ve won. Whenever I’ve contacted them, I’ve had a prompt and friendly response. I can recommend them and give them 5 stars.

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  157. What I think is fantastic at least we have to experience how to play and bet in different countries which we have a bigger chance of winning? And it’s easy for all of us here in western Australia thank you so much for giving us a chance of playing lotto. Lottoland thank you from the bottom of our heart????????????♥️

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  158. I’m surprised at the reviews of Lottoland on this site, I personally have never had a problem with them and have won several times with absolutely no issue with payout.

    Their customer services are very accommodating too and they’ve resolved any complaints I’ve had within 24 hours.

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  159. Good site, bit annoying when you keep getting flash ups of how many people have visited, couldn’t play the Scratchcards.
    But the customer service is brilliant, especially Alex who was very fast in answering my queries and refunding me as I couldn’t play.

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  160. Read the large print; read the small print. It’s a great deal and allows you to bet on the lotteries you can’t buy tickets for; of course they encourage you to sign up for subscriptions: they’re not a charity!

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  161. It is an excellent lotto playing site till date, it is fully scam free, the customer care is very supportive, the app launched by Lottoland is excellent, after all, this site is a reliable and trustworthy, prefer to win.

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  162. Have been with Lottoland for a number of years, and I have always found the support very helpful, and polite.

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  163. Hello Rajendar,

    At Lottoland we guarantee you will be paid out on your winnings – regardless of the jackpot amount.

    We are fully licensed by the Government of Gibraltar. In order for us to retain this license we have to prove our ability to pay out even the largest jackpot wins.
    Please use the following link to view the details: http://www.gibraltar.gov.gi/new/remote-gambling

    At Lottoland you bet on the outcome of the official draw, we take tested insurance policies on your bet to ensure we always pay the jackpot wins. For all intents and purposes you will have the exact same customer experience as if you were playing the official lottery.

    We secure our policies with the world’s leading insurers and we are fully audited by KPMG.
    Moreover, we have €100m in a trust account that is set up with the Government of Gibraltar that will be released by KPMG when major jackpots are won.

    If you have any further queries about payments, please email us at support@lottoland.co.uk and we will be happy to answer your questions.

    Kind Regards,
    Amy

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  164. There are a lot of unhappy customers there and it all seems to center around money being withdrawn without their knowledge, but it looks straight forward to me. I will join if you get PayPal on board and give it a try. I don’t give my visa debit details online makes me feel vulnerable as I like to keep a good few grand on it and am always afraid of hackers or my number getting into wrong hands. Cheers, Gerry

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  165. I think that it’s disgusting that Lottoland has increased its prices on their Powerball and MegaMillion’s betting tickets by 50p!! The odds of winning are nearly 1 in 300,000,000 (Powerball); you can’t say that this because of the insurance when Lottoland takes a 35% reduction off winnings to ‘put the player in similar economical position as an authentic winner’. Why don’t your rapacious directors take this into account when setting the betting ticket price when the cost of MegaMillions and Powerball tickets cost $1!!?

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    • Hello Johnny,

      US Mega Millions and US PowerBall consistently offer huge jackpots that regularly exceed £200m and far outweigh those available on any other lottery.

      When you purchase a line for either of these two products at Lottoland you are betting on the draw for the opportunity to win the same prizes including the jackpot.

      As the jackpots available on both these draws are so large we have raised the price of a line bet from £2 to £2.50 in order to be able to guarantee we can make all payments to our players should they win.

      Whilst there is a 35% adjustment of the prize in order to put the player in a similar economical position as an authentic winner, Lottoland do not benefit from this or receive any of this.

      If you have any further questions, please email us and we will be happy to help.

      Kind Regards,

      Amy

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  166. Hello Leigh,

    At Lottoland we can guarantee you will be paid out on your winnings – regardless of the jackpot amount.

    We are fully licensed by the UK Gambling Commission. In order for us to retain this license we have to prove our ability to pay out even the largest jackpot wins.
    You can view our Licence Agreement through a link on our Landing Page http://www.lottoland.co.uk by clicking on the Gambling Commission Icon to the bottom of the page for the UK Licence.

    I hope that this provides you with some reassurance that you will receive your winnings.

    If you would like to discuss details of your win and the payout procedure, please do not hesitate to contact us by email at support@lottoland.co.uk, by Live Chat on the website or by telephone.

    Best Regards,

    Amy
    Customer Service Advisor

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  167. This company is scam, for example I will talk about Powerball or Mega Millions jackpots. According to their terms and conditions “EU Lotto retains 35% withholding of prizes in the highest two prize categories because it is intended to put the Player in similar economic position as if they had played the underlying lottery.” So if the jackpot is 200 millions euro only can have ~130 millions. That the “annuity option” and the jackpot will be paid for 30 years. BUT if they choose to pay out lump sump according to theyres terms after witholdings you jackpot will be discounted for 40%. So if you will win 200 millions euros, as a lump sump you will have only ~78 millions in cash for no reason, don’t buy from them.

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    • Good afternoon John,

      At Lottoland you bet on the outcome of the official draw. For all intents and purposes you will have the exact same customer experience as if you were playing the official lottery.

      The key difference is that we take your bet and we pay you if you win.

      To keep the customer experience the same as if you had played the MegaMillions or Powerball lotteries in the US, adjustments are made to the final jackpot amount paid out, as you have correctly stated.

      This means, that if you were to win the jackpot, your payout would be exactly what it would have been if you would have bought a ticket in the US for the underlying lottery.

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  168. Hello Richard,

    I apologise if you have not had a positive experience with Lottoland.

    Lottoland is fully licensed by the UK Gambling Commission and the Government of Gibraltar, along with being regularly audited by KPMG. We take no payment from players other than for tickets submitted.

    Whilst I am unable to discuss details of specific player accounts here, if you would like me to look into this for you, please email me at support@lottoland.co.uk and mark your email FAO Amy.

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  169. Good afternoon Terry,

    Lottoland offer a range of scratchcards on the site with many different prize amounts, so there is something for everybody. We even offer top prizes of £1 million on two of the scratchcards available on the site.

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  170. Good afternoon Elizabeth,

    I can confirm that Lottoland take no payments other than those authorised by the player. We are fully licensed by the UK Gambling Commission and we are also audited by KPMG.

    I cannot discuss details relating to a specific player account, but if you would like to contact us with any queries about your player account, please email support@lottoland.co.uk for the attention of Amy and I will look into this for you.

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  171. I’ve been playing lottoland.co.uk for several months now and I must say I’m very happy with the experience. I’ve had three very small wins which I’ve just re-played and the a win last week of just under £30. I withdrew this and the money was paid into my credit card on the fifth day following the request. I’ve ‘tested’ the subscription service as such and it’s very easy to cancel. The website I find is very fast, no problems I’ve noticed. I’ve not had a need to contact Customer Services so I can’t comment on this. So, overall a happy customer.

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  172. Anyone had Powerball numbers confirmation on numbers you did not pick? Very upsetting! If my numbers come out before email response to rectify I will have a legal battle before I see winnings. Of course, I won’t pursue if the numbers they confirmed come out because they are NOT my numbers.

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    • Good afternoon Lucy,

      When submitting a ticket using a special promotion, quick pick numbers are randomly selected for you. You can view, and edit, these numbers by clicking the looking glass icon in the shopping cart before submitting them.

      If you have made a mistake, or submitted the wrong numbers, this can usually be rectified if Customer Support is contacted immediately and well before the draw takes place.

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  173. I did not authorize for this company to keep taking money out of my credit card, I tried it once and never won, and now they are taking money off my credit card every week to sum of $16.00 and they send you an email on the phone every week saying that you’re not a winner but don’t give you a list of the numbers you have chosen or the list of the winning numbers. I think this is a scam to take money of people on a regular basis. I would like to cancel Lottoland Subscription or else I will contact my bank and get them to investigate it.

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    • Hello Ethel,

      It sounds like you have submitted a subscription ticket. To view all draw and ticket information, including results, please sign into your Player Account and choose ‘My Tickets’ from the drop down menu.

      You are able to cancel a subscription at any time by following these instructions:
      1. Hover over the Sign In icon and choose ‘My Tickets’ from the drop down menu.
      2. Click on the ‘Tickets’ tab in the top right hand corner to view your tickets
      3. Click on the button on the right hand side of the screen that is denoted by 2 arrows that circle each other with a line crossed through it.

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  174. Totally agree, now offering $579m when US is only $43m, however if you win you only get $225 million.

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  175. You forgot to mention Lottoland takes a big cut of the amount you bet. I placed a bet for the Mega Millions for 6 games. That cost me $30.00, when I know the most a US player would play at an outlet is approx. $15.00. So, double the cost of a ticket is a hefty ‘fee’. Going to find another place to play the US lottery. Not good enough, Lottoland.

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  176. I won 50 pounds on scratchcards, had no problem to verify my ID which was done fast, but couldn’t add my bank account to withdraw the money.

    Contacted support several times and till now nothing. This is a big scam, imagine is I have won the jackpot of 100 million pounds.

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  177. So far I don’t have problems… People only need to read the terms and conditions… I took my card off the account straight away after I bought a ticket.

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  178. Avoid this site!

    What a dreadful lottery service! Somehow I ended up on a subscription…. They have taken my spending limit out of my account whilst I had no idea this was happening.

    When I tried to close my account they are now asking for ID- passport or drivers license. Strange that I was not informed of this when I opened my account and they happily took my bank details.

    I informed them that I will not be sending them any ID so it seems my account will just have to stay there – inactive.

    Avoid, avoid, avoid!!!!!

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  179. Won once but only a fiver.

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  180. After playing several times, I was advised I had won £6. I asked for this to be transferred back into the credit card from which they had taken several payments. Two weeks and a dozen emails later there is no sign of the money. Thank goodness I did not win a fortune.
    I have just told them to stick the £6.

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  181. I had a great win on a scratchcard and then had to verify age and ID. I think this should be done prior if needed but my real gripe is their refusal to send the money as promptly as its taken. Im at almost a week of waiting for a win and still nothing. They dont seem to want to part with my funds.

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  182. I recently purchased a ticket for the huge jackpot from Australia, which cost me $46.50 for 3 lines.
    I have been charged twice for this same amount on the 12th and 13th January.
    I have contacted customer support and have been told I requested it twice.
    Why would I want two tickets with the same numbers for the same draw.
    I have not authorised this and like I said in my emails all correspondence pictures and emails have been forwarded to my lawyer.

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  183. I purchase 2 lottery ticket ($2.3 billion US PowerBall) $28 they charge my credit card for the purchase But no lottery ticket ?
    I Sent an email to Lottoland
    This is the email back
    Dear customer,

    We’re aware that you may have experienced significant problems when trying to use our website or engage with our customer services team in the last couple of days.

    This was due to unprecedented levels of traffic in response to the world record-breaking $2.3 billion US PowerBall jackpot, which placed exceptionally high levels of demand across our systems.

    We would like to offer our sincere apologies for any frustrations or difficulties you may have suffered as a result.

    We’re working around the clock to make sure any outstanding issues you may have are resolved as soon as possible.

    As a gesture of goodwill we would like to offer you a free Game bet for PowerBall.

    We would also like to reassure you that we’ll be doing everything we can to guarantee the best possible customer experience for all our players in the future.

    Good luck

    Lottoland Australia

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  184. Hi,
    I emailed Lottoland with my driving licence to confirm who I was. 2 months and they still have not confirmed me. I won a few times and wanted to withdraw the money but couldn’t as I have not been verified.
    I emailed again to say I am not able to purchase anymore and still no response from them.
    I don’t understand why they don’t have a contact number.
    I am starting to wonder if this company is scam. Please advise.

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  185. I signed up for Lottoland and brought some scratch cards. When I tried to play the cards they would not load so I was unable to play them. I have tried to email support for 3 days with no susses I then tried the 0203 number which just rings and rings also the cards have been played but not by me still as of today no one from Lottoland has contacted me .. Not happy at all.

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  186. P.S. The price for Powerball was tripled w/o warning – anyway, never again. Will play now the minimum in order to get the legal right to bring Lottoland to justice. Will inform DoJ, too.

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  187. Well I just joined Lottoland taking their free line offer and put £10 into the account and played powerball at £2 for 2 lines. £4 total. I was thinking about all the effort it would probably be to get my £6 back so I thought blow it I’ll put another few lines down for the following draw. 2 powerballs down and with no warming of price rises, I now had paid an £8 stake. Without warning the price had doubled.

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    • Agreed Saturday did a line for £2, this morning £6, tonight £8 a line!! WTF.
      Worldlotteryclub still £2 a line, plus a free line, easy choice.

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  188. On your website you don’t appear to be able to spell as on numerous occasions you spell their as thier, made me think your site was a fake, con etc. I see by reading up on the company that it is a genuine business, but give your copywriter a swift kick up the ass!! Regards.

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    • I noticed that, too. They also spelled ‘its’ as ‘it’s’ once or twice, which is very unprofessional. They need to look into this if they want more people to take them seriously.

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  189. For the many that shout scam, fraud etc. No-one has either won or even played. I have read most of these reviews and there are very few from actual customers of Lottoland. If reviewers make comments that are not correct, they should be taken to task.

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  190. Lotto land is a mirage if you ever think you are going to win all that jackpot, think again, you are in a pie of dream. Lottoland is in the business of making money, whose main gold is to make money. I did played personally, but I have stopped because I realized it’s nothing more than a money making machine for Lottoland. They are the one who is making money and not you.

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  191. I tried today to register and buy a ticket. Couldn’t register because Australia is not in the list of countries, the Live Chat was not available and an email sent yesterday is still not answered. Plus the Double jackpot feature was not available – the entry card not the same as the one illustrated. ?? So starting to look schonky – too bad seems like a very innovative business. Cheers Jeff

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  192. SCAMMERS! Stay away from that mafia. Who are these people?!
    WHEN TAKING YOUR PAYMENT THEY DON’T ASK YOU FOR ID, but after you win, you will receive an email that you have to provide ID and PROOF OF ADDRESS. !!!??? They give you 2 days for that. Does not matter if you click if you are over 18.
    I guess they must copy your identity and then applying for credit cards in lloyds I.e.
    Or if you win they will just get straight away to your account or just stole your house, or worse, who knows, this society is so corrupted.
    I wanted to withdraw my money that I paid for ticket, first I was promised to do that and then I was told NO.
    But after even more than a month and closing my account they were still happy to get my ID COPY and ADDRESS as a proof of MERCY! Stay away people!

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  193. I was just wondering is the Mega Millions jackpot still paid though an annuity or is there now an option for the 60% jackpot payout.

    Thanks in Advance,
    Alex

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    • Hello Alex. I am pleased to confirm that you can receive payment for the MegaMillions Jackpot as installments over 30 years or as a lump sum.

      We replicate the pay-out structure of the Official Lotteries in America and therefore a 35% reduction is made in the total US Jackpots to reflect the tax an Official Lottery winner would pay.
      Therefore the MegaMillions and PowerBall Jackpots can be paid out in the 30 year installments, with one annual payment being made for the 30 year term.
      The level of payments are calculated such that the payments rise 4% from year to year until the full sum has been paid out.
      Payment can also be offered as a lump sum and will be paid out at 60% of the total value of the annuity amount.

      I hope the above information answers your query regarding the MegaMillions Jackpot payouts.

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  194. Good evening James. I am delighted to confirm that we have a telephone number for our Players to speak to us in person and all charges are at local rates. You can also request we call you back and we are happy to do this for you too. Our telephone number is 0203 793 6169 and the operatives are available Mon – Fri: 9am – 10pm. In addition we offer the Live Chat tab to the right of the site where you speak to an operator in real time.
    Regarding the suspension on your Player Account, I can confirm that all UK Players must supply proof of age within 72 hours of their first deposit or the account is suspended. This is part of our Gambling Licence Regulations and is for the protection of the players and the site. If you would like us to review your account please message us and we can advise you as to how to gain verification and access to the account. I look forward to receiving your message and assisting you further.

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  195. Hi Nick, I”ve been playing with Lottoland for a few months and i”ve got no complaints. The only complaints i think are from A—H—- who don”t win. Colin.

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  196. Hello John. Unfortunately, Lottoland cannot accept any players from Australia at this time. This is due to Government restrictions and is currently out of our control. We are in the process of applying for a license and once this is received, we will operate a site for our Australian Players. Please keep an eye on our site for updates on this situation.

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  197. I use LottoLand via the App on my Iphone and I like it. Easy, clear and concise and a wide range of Lottos… I’d recommend it to anyone who enjoys dreaming of winning big!

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  198. When registering a New Player Account, all players must enter a Maximum Daily Spend limit as part of our Regulations. This is the reason you were asked to choose an amount and you chose £25. This is a Daily Spend Limit and you would be able to deposit funds into your account for a greater amount than this, but only £25 would be available to play with on a daily basis.
    With regards to the £50 deposit being transferred, please do message me at nicole@lottoland.co.uk with your Player Account information and I will be happy to arrange for this deposit to be returned back to your Bank Card for you. I can confirm that this is not an automatic withdrawal option we offer but this can be arranged by contacting Customer Service at any time.
    I look forward to receiving your message on my private e-mail in the near future.

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  199. I joined this site just a couple of weeks ago credited my account and played the lotto of my choice, but before you can withdraw they require proof of I.D the site advises a passport which provide name and date of birth, sent the details, this was not good enough, so I sent a copy of bank statement to show my address as requested this was not accepted because it was more than two months old, gave up and closed the account seems to me this is a way of getting you to play take your money, but they don’t want to pay if you win using the excuse that you couldn’t prove your I.D they should confirm your I.D before they allow you to deposit and play beware this site is not all they make themselves out to be…

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    • When registering a Player Account you agree to the Terms and Conditions of the site. These include the requirement for the proof of identity and address for all UK Players.

      EU Lotto Ltd. holds licenses granted by the Government of Gibraltar and the Gaming Commission in the United Kingdom.
      To comply with our license agreement Lottoland are required to provide proof of age and identity for every player. For this reason we must ask our players to provide one option from the following documents in order for us to verify their accounts.

      1. Passport – details page and cover plus Bank/Utility Bill Statement with full name and address displayed
      2. Driving Licence Photo Card – front and back (provisional licence is accepted)
      3. ID Card – front and back plus Bank/Utility Bill Statement with full name and address displayed

      The proof of address must be dated within the last 2 months to ensure that the details are current.

      I hope the above information helps clarify the reason for the request for the documents and also why we must be particular with the information we accept to adhere to these regulations.

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  200. At Lottoland we can guarantee you will be paid out on your winnings – regardless of the jackpot amount.

    We are fully licensed by the UK Gambling Commission and the Government of Gibraltar. In order for us to retain this license we have to prove our ability to pay out even the largest jackpot wins.
    Please use the following links to view the details: http://www.gibraltar.gov.gi/new/remote-gambling and https://secure.gamblingcommission.gov.uk/gccustomweb/PublicRegister/PRAccountDetails.aspx?accountNo=38991

    At Lottoland you bet on the outcome of the official draw, we take tested insurance policies on your bet to ensure we always pay the jackpot wins.

    We secure our policies with the world’s leading insurers and we are fully audited by KPMG.

    Moreover, we have €100m in a trust account that is set up with the Government of Gibraltar that will be released by KPMG when major jackpots are won.

    When there is a cancellation of a payout to a Player this can be for two reasons. If the Player has not supplied the proof of identity we require, to adhere to our Licences, the payout will be cancelled until the information is received and the Player Account is verified. The second reason for the payout to be cancelled is if the transfer of funds did not action correctly and could not be completed to the bank details provided.

    I cannot offer individual comment on one Player Account but will be happy to investigate the matter further for you. Please forward a message to support and mark FAO Nicole.

    Concerning the Customer Service options we currently offer, you can contact us through our landing pages via e-mail or Live Chat. We will also be adding a Call Center option to our UK Market within weeks and hope to expand this service across the sites.

    Lottoland Head Office is based in Gibraltar and our address can be viewed at the bottom of our Landing Pages. I can confirm the details here for you: Office C, Ocean Village Promenade, Gibraltar, GX11 1AN

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    • I maintain that i got a small pay out “canceled” without any reason – all the previous payouts were made with the same account. I did not get any explanation despite my specific request. I suspended my subscription after that and retried the payout with the rest remaining. It was proceeded correctly, without any more data, so there was a problem on YOUR side. I am happy to read the Gibraltar licence guarantees, but then why not publish the big wins some of tour clients actually won. I don’t need the usula answer that you don’t provide this info as your customers have requested to remain anonymous. Just the amounts won will do it, with some other data (draw, date) so to verify the facts. Also the phone number is a must if you are serious in your business. I will keep looking after those required changes. Otherwise I will keep out and just play my national lottos.

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  201. Lottoland have dealt with my complaint 4 weeks after the original win, but they have now suspended my account. Really is very telling that they would suspend an account after a complaint and taking 4 weeks to deal with that account holders queries. Beware of using them for your lottery deals, I hate to think what would have happened if i`d have won a large prize. I checked the UK Gambling Commission website and entered Lottolands details and nothing came up under the License search, https://secure.gamblingcommission.gov.uk/gccustomweb/PublicRegister/PRSearch.aspx. A complaint has now been sent to the relevant authorities.

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  202. I won on Lottoland and asked for the winnings , under £16, to be paid back to my credit card which was o.k ..I thought . 3 days later I received an email from Lottoland saying transfer refused , not who it was refused by . So I contacted them and was told that their license stipulates that for payouts they need I.D confirmation as an anti money laundering measure. They were happy to receive payments from my credit card without checks but apparently to stop money laundering they aren`t happy to pay out to that same credit card. I am not happy for an online lottery company holding sensitive information about me and my I .D. Also when I asked them to stipulate and provide me with the legal details within their license that says they need I.D confirmation they just fobbed me off with it is in the agreement I “signed” online . But they could not provide me with the license details I asked for and just kept repeating the same agreement details they had previously mentioned. So they were actually lying about their license terms . They have a duty to ensure that the player is over 18 , well I have a credit card which they took payments from so they seemed happy I was old enough to play and they only need to ask for further I.D if they are unsure about the age of the person , again taking payments for a while they seemed very sure I was old enough and the person I said I am.I said I wanted further information and they haven`t bothered to reply and I still haven`t received MY money . They are a con outfit that tries to hold onto the winnings as long as possible . I have now compiled a complaint for B.B.C Watchdog and the Gambling Commission

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  203. Thank you for voicing your questions and I would like to take this opportunity to relay Lottoland’s procedure relating to this matter.

    When playing with Lottoland you are placing a bet on the outcome of the Official Lottery Draws. For this reason you are correct in saying, Lottoland are responsible for making all payout of all Prize Tiers for all Lotteries themselves.

    To achieve this we have two options we use:
    For smaller prize tier payments on a ticket, we make payment directly from the fund we have from the total ticket sales.
    In order for us to make the larger prize tier payments we take out insurance policies to cover the eventuality of a Jackpot or substantial payout on the ticket. Part of the ticket price paid goes towards the payment of this policy.
    We have a risk assessment team that calculate the requirement for each prize tier and depending on their results, we decide to make payment by option 1 or option 2.

    Lottoland are registered with the Gibraltar Gambling Commission and in order for us to gain and retain this Licence, they verify that we are able to make the required payout of winnings to our players and that we have the correct procedures in place to guarantee this for you. This includes having the correct Insurance cover and procedures in place to make the payout of large Jackpots and also payments of instalments over 30 years.

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  204. If Lottoland is a private company how can they assure to pay if someone (very unlikely) wins the jackpot (i.e 150 million Euros)?
    Would they have the cash flow to pay?
    If someone wins either Megamillions or Powerball with Lottoland how can they warranty they will pay the winner in 30 years? What if the company changes name or stops existing?

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  205. I am sorry you feel there is an issue with the Lottoland Site but I can assure you that all winnings are guaranteed to be paid out.
    We are audited by KPMG and regulated by the UK Gambling Commission and also the Gibraltar Gambling Commission, who would only grant the licence with the provision that we could fulfil “winning payouts”.
    Please message us at support@lottoland.co.uk if you have a specific issue with a personal account and we will be happy to investigate the matter further for you.

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  206. Hello! What happens if a winner of the Jackpot is from a country that does not belong to Europe? How do we know that the contract you have with the Emirat AG says exactly that would bear the payment of a jackpot to lottoland open bankruptcy? What is the guarantee of the person who played?

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    • Sorry for the delay in replying dfarias. Lottoland is regulated both by the UK and the Gibraltar Gambling Commission. These are both respected international online betting and gaming regulators. Our betting licence depends on our financial ability to payout winners including jackpots that are done via an insurance agreement that have been verified.

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  207. Lottoland automatically stops a Direct Debit when a player is in debt on their account in order to avoid additional chargebacks. The additional payment may have resulted from another ticket purchase. If a payment has been made from your bank to clear the debt, it can take up to 2 weeks before that payment is received due to the changes for Bank transfers (SEPA).

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  208. I am furious and steaming with what Lottoland is doing to my account. 10 days ago they said one transaction for Euro 10 failed (i do direct debit from a German account) so they charged my an additional Euro 7.50 chargeback fee. i told them that i would settle this week as i was overseas and could not get into the account. yesterday i look at my bank account and they, without my authorization tried to debit my account for another Euro 13.80 ( i had no knowledge of that) and today they send me an email claiming that this did not come through and charged me another Euro 7.50 charge back fee…what they are doing is illegal – this is a big scam… i did send them an email just now but i am flabbergasted at the cheek of just trying to access my account. i have been a customer for a year or more and now i see the real deal behind this… i would report them to the gaming commission and i will NOT pay the unauthorized amount nor he charge back fee they tried to steal from my bank account…. crooks!

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    • If you are in the red then maybe you should not bet rather than blaming others for your choices, make sure you have enough money in your bank or cancel your account before you get in the red.. Maybe you should visit gambling aware if you have an addiction.

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  209. Lottoland is regulated by the Gibraltar Gambling Commission as well as holding a government licence from the UK, as like many other major betting & gaming companies such as William Hill and Ladbrokes. To assist you with your registration query please contact our customer care agents via this email: support@lottoland.co.uk; or visit lottoland.com/en and issue a query through our support & feedback button and they will reply as soon as possible.

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  210. Lottoland has an active UK Betting Licence granted by the Gambling Commission in the UK. You can find our status by visiting http://www.gamblingcommission.gov.uk/Home.aspx and by searching “Find licensees” and the search term Lottoland.

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  211. Only MegaMillions and PowerBall jackpots are subject to annuity payments over 30 years, and this is due to the financial agreement we have in place with a respected insurance company that is part of the AXA group Plc. Other lottery jackpots available are paid in a lump sum, unless the player wishes to use an annuity agreement with ourselves.

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  212. Lottoland is government licenced both in the UK and by Gibraltar, and also audited by KPMG, who have verified our provision to payout winners.

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  213. Is it true that you pay big winnings over 30 years? if yes can you clarify that part, for which lottery does this apply to? or does it apply after a certain amount of money won? Please give us specific figures and examples.

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  214. Unfortunately we do not operate in all areas outside of the EU. You need to check the rules and regulation of the country you reside within to ensure that online gambling is legal. If you require further assistance, please do not hesitate to contact support@lottoland.co.uk and our customer care team will be happy to try and advise.

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  215. As a licensed betting operator under the Gibraltar Gambling Commission, we have validated our financial standing including the insurance premiums we undertake to pay out Jackpots and also our exclusive DoubleJackpot feature.

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    • So basically the answer is NO you do not have any proof that you paid any huge winnings before.

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      • We are audited by KPMG and regulated by the UK Gambling Commission and also the Gibraltar Gambling Commission, who would only grant the licence with the provision that we could fulfil “winning payouts”. As per the UK National Lottery our players retain the right to privacy and we do not publish their details if they wish. In future we will consider changes to our terms and conditions so that jackpot winners will be available for marketing and promotional activities – please note our player base will be consulted first before any changes occur.

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  216. During periods of peak demand it can take a little longer for our customer care agents to reply, however we always contact players within 24 hours upon receipt of the email. A player can delete their account from the My Account section. In the “Player account”, you simply click “edit” on the “account status” section, choose the option whether to temporary suspend or delete the account. If you require further assistance, supply your player ID or email address linked to your player account to support@lottoland.co.uk and one of our agents will action this for you.

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  217. I have used the welcome bonus of Lottoland and occasionally buy tickets from my account. Just recently they offered me a free ticket and it won although a small amount only as I only matched 3 numbers. Nevertheless, I had my winnings credited in my account and successfully withdrawn it. I can say that Lottoland is legitimate and has lots of promotions. You can also double check the winning numbers and you will find the numbers matched in your ticket highlighted. Hope this review helps those who are dubious.

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  218. Mega Millions and Powerball are lotteries in USA and according to your terms of condition in case of winning the jackpot via Lottoland the stranger has to pay US income tax. The question is what is the basis for this, as your business is a bet placed at an european insurer about the outcome of the US lottery draw. As you state in several postings there is no ticket bought by the customer of Lottoland nor by your “Bookie” EU Lotto Ltd at the US lottery stores. And even with this single winner (at Lottoland) the origin US jackpot will remain for the next draw.
    Another topic at Mega Millions is that in US the price for one ticket is 1 USD while you currently sell the same at 2,50 EUR!
    At least the increased ticket price may pay off if sometimes really grabs the jackpot via Lottoland…

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    • Hi Andreas, sorry for the delay in replying. You are indeed correct with regards to the MegaMillions and PowerBall payouts at Lottoland and players do not have to pay US taxes on a jackpot. If you’re playing from UK, you do not have to pay tax on any winnings but we always advise jackpot winners to check the information for their respective country and to seek financial advice. The cost to play MegaMillions at Lottoland is determined by the premium we have to pay for the insurance on the jackpot – we currently have a special jackpot on offer exclusively to our players, whereby we have boosted the jackpot prize on MegaMillions. Rest assured we are one of the more competitive lottery betting providers for the US Lotteries.

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      • Re your comments Simon @ lotto land with regards to paying no U.S tax on Powerball winnings. Your terms & conditions do in fact state the winnings will be as if you won in the U.S so you do have to pay the 35% tax.

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      • to extend what Andreas Grandl correctly pointed out, I would like to understand how Lottoland deals with the “lump cash” payment versus the annual payments for US lottereies. I read that the US jackpot amount changes according to your terms and conditions. I don’t understand this as you are a placing a bet and have nothing to do with the US lottery (who pays according to the 30 year annual/lump cash system). Why don’t you pay the whole jackpot at once? Also how come the US lottery bets you offer have considerably bigger jackpots than the original US lotteries? (and why not for the Euromillions/Eurojackpot). Thanks

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        • We currently offer the US Lotteries only with a cash annuity plan over 30 years – this is due to the insurance agreement we have in place that covers the Jackpot payouts. Lottoland is a betting & gaming company and not a ticket re-seller so we are currently able have a special promotion to offer a “boosted” Jackpot on both PowerBall and MegaMillions – and this is reflected in the cost a ticket. We believe this gives added value to our customers. We are looking at the possibility of bringing special seasonal boosted Jackpots for all our products and this may include EuroMillions and EuroJackpot in the future.

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          • We have recently re-arranged our Prize Indemnity Insurance through Bluefin Insurance Services Ltd. Bluefin is owned by AXA UK PLC, who are authorised and regulated by the FCA in the UK. Our financial standing has been verified by the Gibraltar Gambling Commission as part of our requirement to operate with a betting and gaming licence.

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          • Thank you for your answers.
            Can you please tell us more about “Emirates insurance”? Is it a credible and sold insurance company? Their website does not provide much information. What kind of guarantee is there that you will pay jackpots? Can we see the insurance contact you passed with Emirates AG? thank you

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  219. Lottoland is government regulated and operates under a betting licence agreement granted by the Gibraltar Gambling Commission. Our financial standing is validated to ensure that we can cover all customer payouts. and this is audited by KPMG. Our insurance on jackpots including DoubleJackpot are now covered by world renowned specialist Lloyds of London. Gibraltar is currently the destination of choice for over 60% of the world’s online gambling industry. Our reputation is now backed by distinguished tv broadcaster Chris Tarrant OBE, who is our official UK Brand Ambassador.

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    • This is the 3rd insurance company that is mentionned (lloyds, emirates and now AXA). Please let us know what is the reason for those changes? How to be sure you can out those huge (double!) jackpots? Looking forward, thanks

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      • The change in insurance partners was a business decision and in no manner impacts our ability to payout Jackpot sums including those with our exclusive feature of DoubleJackpot. The amendments are validated and approved by the Gibraltar Gambling Commission, otherwise we would not be able to operate under their jurisdiction.

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    • Thank you for your reply Simon. It is my sincere hopes that Lottoland is as legitimate as you claim and hopefully when a player(s) wins one of the jackpots through your website,they get the payouts as stated.

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  220. Lottoland are scammers,there is no way that they will pay out a “DOUBLE JACKPOT” when you win a jackpot, it just does not make sense. Buy real Euromillions and other lottery tickets from reputable online retailers like THELOTTER, who scan a copy of the real ticket they purchase on your behalf. They even fly you out to the country from which the lottery is from, should you win a big price. Sorry Lottoland, but everything this company does, sounds too good to be true.

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    • Hi. I just looked up The Lotter website. They sound interesting from what you’ve said but the website is identical to Lottoland–I’m wondering if they’re the same people?

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  221. RE: Charles Reaves. Customers are asked to provide their bank details so that they can withdraw money to their bank account. As you haven’t made a deposit it is not possible for Lottoland to return winnings back to your bank card as we do not have your details. Your bank details are required in the form of the IBAN (International Bank Account Number) and your BIC (Bank Identifier Code) – this information can be found on your bank statements or if you request it from your bank. This is because the money is transferred from our bank based in Gibraltar – Jyske Bank. ID is also required as part of our security measures.

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  222. Hi, Somehow i have won a small amount and wish to withdraw. However it asks for bank details.
    Anyone had any problems – got suckered in by a discount offer….

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  223. I’m a bit concerned when asked to email a copy of my passport or I.d to withdraw my winning, surely this isn’t necessary and always worrying when asked for these details, has anyone actually got any money transferred to their account

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    • Actually providing a passport as well as bank details gives all the information necessary for serious identity theft. Especially since this business is based in Gibraltar the chances of a genuine scam are very high.

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  224. Customers are requested to provide ID for proof of age and security purposes and are in line with our policy to ensure we abide by the rules and regulations of the Gibraltar Gambling Commission. This procedure is no different to how players would claim winnings from other major online gambling companies such as William Hill, Ladbrokes & Coral. Winnings are returned to a player’s bank account if they have provided this, or back to the payment card that they have deposited funds with on the website. The transaction can take a few working days.

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  225. I was given a free euromillions ticket through betfred, after the draw had taken place I went on the website to see if i had won anything, i was unable to view the ticket and told i hadn’t won anything! Sounds like a scam to me!

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    • Customers are advised to check their play slip before submission in the shopping cart to ensure they are happy with their numbers. Unlike the UK National Lottery, if you select a QuickPick (lucky dip) then you will be able to view this numbers before you play them. You can choose to change them if you wish. Players can contact support and supply their registration details for further assistance. The Free Line promotion requires no deposit or purchase from the player. All winnings are verified and audited and are in compliance with the Gibraltar Gambling Commission.

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  226. Has anyone purchased and won money from
    Lottoland……and been paid? The e mailing system
    is strange Thanks
    Carol

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    • I have [a few times]

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    • Ms K. W. from Sholing, Southampton won over £150 from their Free Line introductory offer on March 22, without depositing any money into their account. The player has since fully completed their registration including providing the necessary ID and has withdrawn the winnings to their account.

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  227. Yeah lottoland is a scam, they pay you the little amounts, but as soon as you win the jackpot your ticket is invalid or they have some issues sending you the money. FAKE FAKE FAKE

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    • Lottoland’s jackpot payouts are insured and will be paid out to the relevant player when applicable. Lottoland has paid out winnings to players who have only played a Free Line introduction promotion, meaning they have never deposited any money into their player account. Once they have provided the necessary details they have received their winnings. This information is audited by KPMG.

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  228. seeems like a scam as i have not seen 1 person who says the lottoland is legitamite or that they got money out, i will not be buying any more tickets as i could not live with the fact i won but was not valid

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    • Players are able to withdraw winnings as soon as they have completed the necessary steps, including their account details and relevant ID. As part of our betting licence with the Gibraltar Gambling Commission, Lottoland is audited by KPMG to prove our financial standing to return winnings to players, and this includes the insurance required for the jackpot payouts.

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  229. I got into Lottoland through Groupon and was happy until I tried to withdraw the money that I won (£25). When I clicked to add bank details I as asked for a JPEG copy of my passport! I don’t have a passport, and fail to see how a scanned copy of a passport can verify anything online. Seems VERY dodgy to do that; anyone could use the JPEG for whatever they wanted. Have emailed customer service, and await their response.

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    • It’s no different than online betting companies like betfred, bet365. You have to now show your passport for the know your customer requirements set out by the authorities. Stops fraud and all that, but you only do it once. Gambling industry is heavily regulated now. If you don’t want to hand over a passport then suggest buying a ticket in a shop as everyone that is regulated will ask you for one now.

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    • Lottoland is required to verify the identity of players as part of the terms of our betting licence agreement with the Gibraltar Gambling Commission. Customers are prompted to provide their ID when they first register, however they will be required to do this when they wish to withdraw winnings. Our Customer Care team are at hand to help players through this process, and will provide alternatives if the preferred option of a passport ID is not possible. All player details are held in a safe and secure environment as validated by the Gibraltar Gambling Commission.

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  230. I foolishly bought the Groupon deal of half price Euromillions tickets. Now I cannot get Lottoland to stop denoting my bank account, even though I have suspended my account with them. I tried to contact Lottoland via email through their website, but it went to my sister instead! I am now f the opinion that they are scam artists. Any advice?!?

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    • The Groupon Deal does not come with any subscription, our customer service team will be happy to help you to find out how this happened and to get your subscription cancelled immediately!

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  231. I foolishly bought the Wowcher deal, 16 tickets for the price of 8. Now though, I’m being spammed by them to email and text… they want me to text reply to stop the text messages but it says there’s a charge when I attempt to, but not how much, so I don’t. I can’t add it to spam numbers either due to the number being used for some reason.

    Definitely not okay to spam text people regularly and not give them a FREE option to make it stop.

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    • Lottoland’s SMS text alerts are always free of charge. If you wish to stop receiving the SMS alerts you can text LLSTOP to 88811, this is always free to the customer. You can also unsubscribe from the Lottoland Newsletters either in your account settings or by emailing our support team.

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  232. Wowcher are now selling Eurolottery tickets :two for the price of one. It looks like real euro lottery tickets at a great deal. Then I look closer and see its Lottoland, based in Gibraltar but I still think maybe they are able to get discount on tickets or something. But then my head says ‘no’. So I find this page and realize it’s just a bet on the outcome and I don’t like the feel of Lottoland either.

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    • Lottoland take bets on the outcome of lotteries such as EuroMillions and make payouts in the same prize categories as the official lottery. Lottoland does not have a UK millionaire raffle prize, however unlike the official lottery we can offer discounts & promotions such as the Wowcher Welcome Offer mentioned or our Money Back promotion.

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  233. unless you signed a Direct Debit Mandate Form they are taking payments illegally. If you contact your bank/credit card company and tell them lottoland have set up an unauthorized direct debit they should instantly return your money then recover the funds from lottoland themselves.

    Give it a while, see if you win. if you don’t then get your money back.

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    • Lottoland does not use Direct Debits, it is a Recurring Transaction. With Recurring Transactions customers provide a company with their card details and consent to them taking regular payments from their account.
      Therefore we ask you kindly to cancel your subscription as soon as possible if you do not want to place your EuroMillions bets anymore. The support team will be happy to help you with that.

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  234. I was offered a product on Lottoland, with a discount. It was called “Jackpot Hunt”. It said something like “The tickets will renew until you win the jackpot”. As I was buying several “tickets”, I understood that this meant the tickets would continue to be played until the jackpot was won, taking funds from the amount I had credited to my Lottoland account; but of course I expected that once the credited money had been spent, there would be no renewing of the tickets. I had credited the money to my Lottoland account from my credit card – so I authorised a single fixed amount, shown in the “checkout” screen. However, what it actually did was to continue debiting money from my credit card for each renewal. There was absolutely NO notification that I was setting up a regular payment, or subscription. This is clearly a manipulative method of dragging people into a regular payment without explaining what the actual situation is. It is devious. Any such subscription should be clearly notified at checkout: “BY AGREEING TO THIS TRANSACTION YOU ARE AGREEING TO A SUBSCRIPTION AND ARE AUTHORISING MONEYS TO BE DEBITED FROM YOUR CREDIT CARD REGULARLY AND INDEFINITELY, UNTIL ONE OF YOUR TICKETS WINS THE JACKPOT.”

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    • I am in Australia and earlier this year tried to get tickets in the USA lottery as advertised on the local radio. I went on Lottoland website put in all my details, including ticket qty required as well as credit card payment. As it turned out, after clicking on send the site just kept whirling around so I clicked out and thought that is the end of that. BUT NO… I noticed they had taken the money from my card, but I got no tickets. I contacted Lotoland several times explain that I did not want tickets in anything else, I just wanted a refund. They told me they do not refund. I contacted the Gov Department of Gaming in NT where it is registered in Australia and was given a full refund within a week. MY ADVICE stay clear of them because in the end all you will end up with is pain.

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    • I was a member until I found out they were debiting my bank account unknown to me for 2 quid a week, this was not shown on my transactions. Also, I did a survey and never got my free tickets as promised…the help area shows disgruntled ex members who found out about the unknown debits and who left, they did it very sneakly.

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      • I like to play here, but i am also mad because nothing works for me here. I live in Romania a European country and still no bonus or offer is available for me, also the biggest problem i have is that i can’t add funds, nothing is accepted cards, Skrill nothing oh well i guess i have to say bye bye

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    • Is there going to be a way of purchasing a ticket in the uk – from bookmakers or high street retailers as a lot of people don’t trust putting personal bank details on line-Regards -Russell

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    • Exact the same thing happen to me. Not happy at all. I’ve already finish with them. My review for lottoland is 0 out of 5. The worst website ever. Regards. D

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      • How can someone say this is the worse site ever, when it would be impossible to visit every website in the world?

        PS I am not an rep of Lottoland, but someone pointing out and sick of people making claims they know that is not the truth.

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      • Sounds like you are a moron. You aren’t actually buying a ticket in the powerball. You are betting on the results. You cannnot buy a ticket outside the USA

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      • We are sorry to hear that you are not pleased with your experience Daisy. If you would like to contact support we will try to provide you with assistance but understand that it is your right to choose who you have an account with. We have reviewed our terminology and will endeavour to be more clear and concise with our promotions. The JackpotHunt is a feature intended to help players enter a ticket on a big rollover and continue to play a bigger jackpot until it is hit. It is a unique subscription that ends when the Jackpot is hit. So for example if you entered a ticket on EuroMillions when the Jackpot was at £50 million, you will have been playing until it was hit last Friday 19th September for £68 million, and your ticket will now have ended and will no longer be entered into a draw. With any subscription, players can cancel at anytime via their account in the tickets history or again contact our customer care team for assistance.

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        • Dodgy… They increased ticket price by 25% and did not mention it anywhere. When I contacted to ask if it was a mistake they replied saying; we can increase prices at anytime and we don’t have to notify customers.

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        • If people dont know the money is regularly being debited, how would they know to cancel. I have had this happen to me in a local newsagents. I had bought a couple of tickets there and then with no success i paid for a month and said something to the lady like my ‘my last hurrah’. About 3 months later an a/c arrived for 5 weeks for just under $300. They didnt seem to understand that i hadnt asked for them and i didnt want them. Keep contacting me for about 2 months..phone calls, letters….

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    • The JackpotHunt is a feature which enables customers to play until the Jackpot is hit. You can unsubscribe at any time, our customer service is always happy to assist you with that. Lottoland constantly monitors feedback from customers on all promotions and will make necessary changes to communication to provide the best possible customer experience.

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Lottoland Exposed — Read Customer Reviews and Ratings

Lottoland is an online lottery betting operator offering the opportunity to bet on the outcome of the world’s biggest lotteries. Lottoland.co.uk is operated by Lottoland which passes on Player’s Bets to EU Lotto, which is acting as a bookmaker. EU Lotto Ltd. is licensed and regulated by the UK Gambling Commission (license: 000-038991-R-319408-002). The Government of Gibraltar also licensed it.  Lottoland is also regulated by the Gibraltar Gambling Commissioner (RGL 085 & 066). Head Office is based in Gibraltar. The company has a diverse staff, with 230 highly qualified employees. Lottoland was founded in May 2013. The CEO is Nigel Birrell.

LottoLand Review

Lottoland allows players to bet on the outcome of the official lottery draws from around the world. Lottoland has an insurance model which guarantees all players will be paid out should they win. Established in March 2013, the company is privately-owned and based in Gibraltar. Currently, Lottoland has 5 million customers worldwide! Let’s look a little closer.

LottoLand Promo Codes

LottoLand offers a variety of exciting LottoLand Promo Codes for those people wishing to sign up and play now. There are currently two subscription offers at the moment, which players can take advantage of:

Mega Millions Subscription

Bet on one game for both Wednesday and Saturday draws in a recurring four weeks Mega Millions Subscription, and you’ll receive four draws for FREE. This is an ongoing subscription: VOUCHER: AU4DRAWMMSB1

Friday Lotto Subscription

Bet on two games in a recurring four weeks Friday Lotto Subscription, and you’ll receive two draws for FREE. This is an ongoing subscription. VOUCHER: AU4DRAWFLSB1

Lottery Betting at LottoLand.com

Players at Lottoland bet on the outcome of the world’s biggest and best lotteries for the chance to win the same prizes, including the jackpot. European lotteries, USA Mega Millions and Powerball, five draws from Australia and Spain’s massive Christmas lottery El Gordo are all available.

Lottoland also offers its players innovative jackpots such as Cash4Life, which offers a top prize of £1,000 a day, every day for life. There’s also KeNow, offering players the chance to win up to £1 million every 4 minutes.

Special Features of LottoLand

DoubleJackpot

DoubleJackpot allows players to bet for twice the official jackpot any lottery.

Special Jackpot

This is when Lottoland increases the jackpot on any given lottery to a figure higher than that available on the official draw.

Rollover Reload

This is when Lottoland reloads the jackpot on a lottery to the same level it was before the jackpot was won.

Scratchcards

As well as betting on lotteries, players at Lottoland can also enjoy a wide range of virtual scratchcard games.

There’s an excellent selection available with scratchcards on offer for as little as 25p and others offering the chance to win up to £1 million in an instant.

There’s also the chance to win £5,000 a month, every month for the next ten years!

Games

As well as scratchcards, Lottoland now also offer their players a wide range of instant win slot games.

There are classic titles available such as Gonzo’s Quest and Starburst as well as exciting new games like Boss the Lotto and plenty of exciting cards and table action.

Subscription and How Much Does It Cost?

Just choose your numbers, tick the subscription box and enter how long you want to bet for and your line/s will be automatically renewed for each draw. There’s no additional cost, and you can cancel your subscription at any time.

Remember that opening a new account is completely free of charge. Lottoland doesn’t have any hidden fees or charges that the players will be initially unfamiliar with. Once an account is created, you can click on each of the games and choose your numbers. When you’re done, you’ll get an automatic number about how much the ticket’s going to cost you. Thus, you’ll have a pretty good idea about the amount of money you’ll have to spend in advance.

The very same rule applies to playing the scratch card games.

To add a bit of convenience and make things easier for its members, Lottoland accepts a vast range of payment options. Some of the most popular possibilities include VISA, MasterCard, PaySafe, Skrill and Neteller.

How about Personal Data and Payment Security?

One of the essential things to keep in mind is that you’re sharing a lot of personal information with online lottery platforms. This information usually includes your name, date of birth, country of origin and credit card number.

Before giving up any of that data, make sure that the platform has top security features. Luckily, Lottoland is one such platform.

Lottoland is regulated by the Gibraltarian Gambling Supervision and also the United Kingdom Gambling Commission. This means that all customer data is handled with the utmost care. Also, the website has a security certificate that keeps personal and financial data protected from third-party hack attacks.

Winning at LottoLand.com

Withdrawing your winnings is both quick and easy. As the customer support advised, all winnings are deposited to your account, which can then be transferred to your bank account for no fees. They can also be transferred to your credit card. Once in a while, they publish articles about big winners in their Lotto Magazine.

The money won through playing Lottoland games can also be used for the purchase of new tickets. All that you have to do it keep it in your account rather than withdrawing.

LottoLand Innovation: Bitcoin Lottery Takes the World by a Storm

LottoLand is continually expanding its portfolio and adding new opportunities for players to try. In December 2017, the launch of the first official Bitcoin lottery was announced. Bitcoin Lotto has been making headlines ever since because of the innovative concept and the dramatic increase in value that the bitcoin has sustained over 2017.

Bitcoin Lotto comes with a minimum guaranteed jackpot of 1,000 bitcoins. Ticket purchase happens in euro (3.5 to be precise), and the game format is standard 6/49. Another cool characteristic is that players have a chance to choose whether they’d like to take their prize out in the form of bitcoin or a standard national currency.

There’s no reason to worry about the legitimacy of the game – Bitcoin Lotto has been certified. Payouts are guaranteed, and UK regulatory bodies oversee the execution of the game.

Who Is LottoLand?

Lottoland Ltd. (or Lottoland) is an online company that allows players to bet on the outcome of a range of international and state lottery draws. The company has been operating since March 2013, and the Managing Director is Nigel Birrell, a former director of the poker and sports betting company BwinParty. Lottoland takes out policies with world-leading insurers, including Lloyds of London to cover more substantial payments, typically those more than €5 million. A portion of the price you pay when buying a line goes towards these policies.

Lottoland is licensed and regulated by the Government of Gibraltar, the UK Gambling Commission, the Republic of Ireland National Excise License Office and the Northern Territory’s Racing Commission in Australia.

Customer Service & Lottoland

Players can access comprehensive customer service at Lottoland, with agents at hand via phone or live chat to deal with any concerns. Players can also contact the company via e-mail and look forward to prompting responses. According to the official Lottoland presentation, customer service reps are available to answer questions and help players 24/7.

Who Can Play at LottoLand?

On Lottoland everyone can play except for players located in the US or any country where gambling and bets using the Internet are not legal. The player must be 18 years of age provide a valid ID for payouts to be compliant with the Gibraltar Gambling Commission.

Would you mind rating LottoLand.com?

The Bottom Line at LottoLand

If you’re looking to play for big jackpots from around the world, then Lottoland is the place for you. As well as variety, Lottoland offers their players an attractive no deposit required free line Welcome Bonus and a range of ongoing retention bonuses. There’s also a range of exciting special features available, such as DoubleJackpot, while you can also avoid missing out on your favorite jackpot draws with the Subscription option.

Pros:

Variety – One or More Major Jackpot Every Day

No Deposit Required Welcome Bonus

Attractive Ongoing Retention Bonuses

Subscription Option

DoubleJackpot Option

Rollover Reload

Special Jackpots

Guaranteed Payouts

 A Wide Range of Payment Methods

 Scratch Card Games Available

Cons:

Too Many Options

Private Company

Scratch Card Games Have a Highly Addictive Nature – It’s Important to Remain Cautious about Those Possibilities

After a second review, Lottoland gets a definite thumbs up for their variety of products, features and great promotions. They are still a private company but can guarantee and do pay out winnings. They are a good alternative for anyone looking for innovative lottery features.