LottoPalace.com

LottoPalace.com

Bad 1.3 | Reviews (12)
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LottoPalace Exposed — Don’t Look for Answers!

LottoPalace Exposed

LottoPalace is an online lottery provider powered by LottoTech. It is operated by Altair Entertainment N.V. under license #1668/JAZ and regulated by the government of Curaçao. LottoPalace offers 10 international lottery games and 11 lottery syndicates. The site is available in 5 languages and the payments are processed through Payific LTD (Malta).

LottoPalace Review

Looking at Lottopalace.com, players will feel like they’ve been here before. That’s because it uses the Lottotech platform. What is different is this is an online lottery betting site and not a place to buy lottery tickets. It has all the usual cloned information from results through to their VIP program. Their terms and conditions are a little different but then that might simply be things lost in translation. Let me explain.

Games at Lottopalace.com

There are ten international lotteries to bet on with LottoPalace. They offer discounts on multiple draws of 5% on 4 draws, 10% on 8 draws, and 15% on 16 draws. This is straight betting on individual lottery tickets with no syndicates available. They publish the actual results and it appears they payout as if a real lottery ticket was bought. There is no information on what happens if more than one person picked that mega jackpot ticket.

LottoPalace and their Terms & Conditions

Okay, this might be a language thing (looks like the original site was designed in German), but in their terms and conditions, they say that there are two fees charged – an intermediation fee (where applicable) and the net stake. It also goes on about the fact the intermediation fee “can be a fixed sum or percentage of the stake”. When you enter your numbers, it simply calculates the cost of the bet.

How do they Pay Winnings?

Being a betting service, it is important to read the small print. Online lottery providers, who actually buy tickets on behalf of players, collect the winnings. Lottopalace.com uses a German insurance company called Emirat to ensure they have the money to pay any jackpot wins on bets. What is interesting is they do not mention this anywhere in their Terms and Conditions. It is simply an icon towards the bottom of their web site.

Winning

All winnings are directly credited into a player’s account – once the prize is settled though it doesn’t say how long this takes. Lottopalace.com does say that larger winnings could take up to five days but no threshold on how much. Any taxes are the responsibility of the player. The minimum amount a player can withdraw from their account is €20 and bank fees and/or transfer fees may apply. No commission is charged on winnings.

Customer Service at Lotto Palace

LottoPalace.com is owned and operated by Payific Ltd. out of Malta and Altair Entertainment N.V. out of Curaçao. Both have snail mail addresses on the site under Contact Us. There is also an email address and an online form. There are no phone numbers or an indication of how quickly they will respond.

Chat/Message Window

There is a little pop-up window/menu though you have to be able to read German to be able to understand it. It actually says “All of our employees are currently assisting other customers. Please leave us a message. We will contact you as soon as possible.” Even when it appears to live, the chat continually defaults to “leave a message. They have an auto-reply that says they will respond within 24 hours. They don’t! Added note: someone finally answered chat – and all she could say to the question has been forwarded to the relevant department!

Would you mind rating LottoPalace.com?

The Bottom Line at Lottopalace.com

No phone numbers are enough for me to say go play somewhere else. But for some of the team, the fact that there is no information on what they actually payout (sorry can’t rely simply on publishing the results) and no inclusion of the insurer information in their terms and conditions made them twitchy.

Pros:

No Commission

Single Ticket Purchases

Cons:

No Phone Numbers

Limited Info in their T&C

How Long Will It Take to Get My Money

These guys get a thumbs down. Even if I was into betting versus purchasing tickets, I would want more information!

This Lottery Agent Is Closed

  1. Here are the names of the scammers from lottopalace you need to be aware of. BEN ROBINSON, MARIA, TRACY WOODS, MILJAN M. I won $5000 and they told me that my bonuses were wrong so they reduced my winnings down to $4500 so I withdrew the whole amount this was October 2018 it is now January 2019 and still waiting. LOTTOPALACE IS THE WORST INVESTMENT I EVER MADE.

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  2. I received an email 10 lines of aus power ball + 10 lines of oz lotto 1/2 price, so i thought that’s ok and went ahead signed up and purchased the deal (my bank sent through a verification code as well). When i went into my account the power ball lines were inactive and the oz lotto was active, so i emailed support to see why (false advertising). The email came back in German, so i don’t read German, then i received a call from a young lady, she was quick to say the manager Ben would call me back. Well he did stating i had no tickets in my account? Then tried to go on with how i could win large amounts of money? The call went blank. I then received an email. Well my bank says i’ve paid for the $5 ticket so, MY MESSAGE TO CONSUMERS IS BEWARE ? there are other official honest Lotto sites.

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  3. Watch out! They won’t pay out winnings, ignoring messages.

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    • I was promised healthy returns for each time I made a deposit. My first one was 20,000 and then another 20000. My bonus shot up to 90000 but now I want to withdraw 20000 and no response from Ben. I asked for a withdrawal and it has taken more than 2 months so far there IS NO COMMUNICATION. HOW DO I GET MY INVESTMENT BACK AND AT LEAST SOME OF MY BONUS. This is looking BAD for me at this time and have to assume I have been scammed.
      Stuart

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  4. I didn’t get any winnings! I am waiting more than three weeks! No answer, no payment!

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