LottoPalace is an online lottery provider powered by LottoTech. It is operated by Altair Entertainment N.V. under license #1668/JAZ and regulated by the government of Curaçao. LottoPalace offers 10 international lottery games and 11 lottery syndicates. The site is available in 5 languages and the payments are processed through Payific LTD (Malta).
Looking at Lottopalace.com, players will feel like they’ve been here before. That’s because it uses the Lottotech platform. What is different is this is an online lottery betting site and not a place to buy lottery tickets. It has all the usual cloned information from results through to their VIP program. Their terms and conditions are a little different but then that might simply be things lost in translation. Let me explain.
Games at Lottopalace.com
There are ten international lotteries to bet on with LottoPalace. They offer discounts on multiple draws of 5% on 4 draws, 10% on 8 draws and 15% on 16 draws. This is straight betting on individual lottery tickets with no syndicates available. They publish the actual results and it appears they pay out as if a real lottery ticket was bought. There is no information on what happens if more than one person picked that mega jackpot ticket.
LottoPalace and their Terms & Conditions
Okay this might be a language thing (looks like the original site was designed in German), but in their terms and conditions they say that there are two fees charged – an intermediation fee (where applicable) and the net stake. It also goes on about the fact the intermediation fee “can be a fixed sum or percentage of the stake”. When you enter your numbers, it simply calculates the cost of the bet.
How to they Pay Winnings?
Being a betting service, it is important to read the small print. Online lottery providers, who actually buy tickets on behalf of players, collect the winnings. Lottopalace.com uses a German insurance company called Emirat to ensure they have the money to pay any jackpot wins on bets. What is interesting is they do not mention this anywhere in their Terms and Conditions. It is simply an icon towards the bottom of their web site.
All winnings are directly credited into a player’s account – once the prize is settled though it doesn’t say how long this takes. Lottopalace.com does say that larger winnings could take up to five days but no threshold on how much. Any taxes are the responsibility of the player. The minimum amount a player can withdraw from their account is €20 and bank fees and/or transfer fees may apply. No commission is charged on winnings.
Customer Service at Lotto Palace
LottoPalace.com is owned and operated by Payific Ltd. out of Malta and Altair Entertainment N.V. out of Curaçao. Both have snail mail addresses on the site under Contact Us. There is also an email address and online form. There is no phone numbers or indication of how quickly they will respond.
There is a little pop up window/menu though you have to be able to read German to be able to understand it. It actually says “All of our employees are currently assisting other customers. Please leave us a message. We will contact you as soon as possible.” Even when it appears to live, the chat continually defaults to “leave a message. They have an auto reply that says they will respond within 24 hours. They don’t! Added note: someone finally answered chat – and all she could say to the question has been forwarded to the relevant department!
The Bottom Line at Lottopalace.com
No phone numbers is enough for me to say go play somewhere else. But for some of the team, the fact that there is no information on what they actually pay out (sorry can’t rely simply on publishing the results) and no inclusion of the insurer information in their terms and conditions made them twitchy.
Single Ticket Purchases
No Phone Numbers
Limited Info in their T&C
How Long Will It Take to Get My Money
These guys get a thumbs down. Even if I was into betting versus purchasing tickets, I would want more information!